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Quartier – Hilfe, Rat und Tat für Mieterinnen und Mieter


Duration: 2012-2015

Sponsorship: Bundesministerium für Familie, Senioren, Frauen und Jugend (BMFSFJ)

Contact person: Jun.-Prof. Dr. Claudia Müller

In cooperation with the WSG Wohnungs- und Siedlungs-GmbH und der WohnBund-Beratung NRW GmbH, the University of Siegen is exploring the potentials of new media for residential quarters. Together with the tenants of a residential quarter of the WSG in Dortmund, new IT-based possibilities are being explored with the goal of strengthening social participation, autonomy and independence of older tenants and to also encourage community-building aspects for all residents.
The goal is to create ways for older adults, but not only for them, to be better informed about the offers and oppurtunities available in their residential quarter, to maintain friendships and good neighborly contacts and to encourage communication between them and their surroundings. A special focus is put on the exploration of different options for support through informal neighborhood networks.

To achieve this goal, an information and communication platform has been set up with the help of particpation-oriented designmethods, that will be accessible through different web-enabled in- and output devices. A public version of the platform will also be accessible to all residents to make information about the neighborhood always available and to achieve a broader effect. Exterior devices will be mounted as interactive bulletin boards in the entry ways. Additional information and communication offers for specific and individual needs should also be available from the private sector. This includes a platform for neighborly offers of assistance and help queries and an information system.

To be able to test the added value of modern IKT for a residential quarter and especially for older individuals, it has been planned to equip 20 households with interactive television sets and mobile devices, such as tablet computers. Additionally, thematic projects will be offered in the neighborhood. Especially these „interactive coffeetables“ create oppurtunities to work together with the new media in an informal way. The open and informal interaction with modern technology in a context that is meaningful for the participants should be able to also make IKT accessible for older individuals. These work groups will be headed by an expert and have the goal of reducing the fear and uncertainty that seniors often experience when using new media and to increase their acceptance of the new technology.

The goal of the project is to, with the help of a chaperoned introduction and particpatory development of a neighborhood web portal, encourage and foster the independence and inclusion of older people in their residential quarters by supporting the neighborhood community and especially inter-generational neighborhood help.

The project is supported by the Federal Ministry of Family Affairs, Senior Citizens, Women and Youth

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