..

  • Recent Posts

  • Intern

    • Intern

  • Archiv

  • Meta

    • / cscw / home /
     

    Dr. Alexander Boden

    boden

    Former colleague

    Vitae

    Alexander Boden studied Cultural Anthropology / Volkskunde at the University of Bonn. Since 2006 he is employed at the Institute for Information Systems and New Media as a research associate. In his dissertation, he investigated coordination and communication of small German enterprises in the context of software offshoring. His research areas focus on HCI, CSCW and Software Engineering.

    Publications

    2022

    • Shajalal, M., Boden, A. & Stevens, G. (2022)Towards user-centered explainable energy demand forecasting systems

      Proceedings of the Thirteenth ACM International Conference on Future Energy Systems. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 446–447 doi:10.1145/3538637.3538877
      [BibTeX] [Abstract] [Download PDF]

      In recent years, eXplainable Artificial Intelligence (XAI) has received huge attention in the area of explaining the decision-making processes of machine learning models. The aim is to increase the acceptance, trust, and transparency of AI models by providing explanations about the models’ decisions. But most of the prior works on XAI are focused to support AI practitioners and developers in understanding and debugging. In this paper, we propose a user-centered explainable energy demand prediction and forecasting system that aims to provide explanations to end-users in the smart home. In doing so, we present an overview of the explainable system and propose a method combining Deep Learning Important FeaTures (DeepLIFT) and Shapley Additive Explanations (SHAP) to explain the prediction of an LSTM-based energy forecasting model.

      @inproceedings{shajalal_towards_2022,
address = {New York, NY, USA},
series = {e-{Energy} '22},
title = {Towards user-centered explainable energy demand forecasting systems},
isbn = {978-1-4503-9397-3},
url = {https://doi.org/10.1145/3538637.3538877},
doi = {10.1145/3538637.3538877},
abstract = {In recent years, eXplainable Artificial Intelligence (XAI) has received huge attention in the area of explaining the decision-making processes of machine learning models. The aim is to increase the acceptance, trust, and transparency of AI models by providing explanations about the models' decisions. But most of the prior works on XAI are focused to support AI practitioners and developers in understanding and debugging. In this paper, we propose a user-centered explainable energy demand prediction and forecasting system that aims to provide explanations to end-users in the smart home. In doing so, we present an overview of the explainable system and propose a method combining Deep Learning Important FeaTures (DeepLIFT) and Shapley Additive Explanations (SHAP) to explain the prediction of an LSTM-based energy forecasting model.},
urldate = {2022-06-27},
booktitle = {Proceedings of the {Thirteenth} {ACM} {International} {Conference} on {Future} {Energy} {Systems}},
publisher = {Association for Computing Machinery},
author = {Shajalal, Md and Boden, Alexander and Stevens, Gunnar},
month = jun,
year = {2022},
keywords = {DeepLIFT, explainable energy demand forecasting, human-centered explanation, LSTM, shapely additive explanation},
pages = {446--447},
}

    • Stevens, G. & Boden, A. (2022)Warum wir parteiische Datentreuhänder brauchen

      IN Zu treuen Händen? Verbraucherdatenschutz und digitale Selbstbestimmung, Vol. 6, Pages: 25
      [BibTeX] [Abstract] [Download PDF]

      Der technische Fortschritt im Bereich der Erhebung, Speicherung und Verarbeitung von Daten macht es erforderlich, neue Fragen zu sozialverträglichen Datenmärkten aufzuwerfen. So gibt es sowohl eine Tendenz zur vereinfachten Datenteilung als auch die Forderung, die informationelle Selbstbestimmung besser zu schützen. Innerhalb dieses Spannungsfeldes bewegt sich die Idee von Datentreuhändern. Ziel des Beitrags ist darzulegen, dass zwischen verschiedenen Formen der Datentreuhänderschaft unterschieden werden sollte, um der Komplexität des Themas gerecht zu werden. Insbesondere bedarf es neben der mehrseitigen Treuhänderschaft, mit dem Treuhänder als neutraler Instanz, auch der einseitigen Treuhänderschaft, bei dem der Treuhänder als Anwalt der Verbraucherinteressen fungiert. Aus dieser Perspektive wird das Modell der Datentreuhänderschaft als stellvertretende Deutung der Interessen individueller und kollektiver Identitäten systematisch entwickelt.

      @article{stevens_warum_2022,
title = {Warum wir parteiische {Datentreuhänder} brauchen},
volume = {6},
url = {https://pub.h-brs.de/frontdoor/index/index/docId/6117},
abstract = {Der technische Fortschritt im Bereich der Erhebung, Speicherung und Verarbeitung von Daten macht es erforderlich, neue Fragen zu sozialverträglichen Datenmärkten aufzuwerfen. So gibt es sowohl eine Tendenz zur vereinfachten Datenteilung als auch die Forderung, die informationelle Selbstbestimmung besser zu schützen. Innerhalb dieses Spannungsfeldes bewegt sich die Idee von Datentreuhändern. Ziel des Beitrags ist darzulegen, dass zwischen verschiedenen Formen der Datentreuhänderschaft unterschieden werden sollte, um der Komplexität des Themas gerecht zu werden. Insbesondere bedarf es neben der mehrseitigen Treuhänderschaft, mit dem Treuhänder als neutraler Instanz, auch der einseitigen Treuhänderschaft, bei dem der Treuhänder als Anwalt der Verbraucherinteressen fungiert. Aus dieser Perspektive wird das Modell der Datentreuhänderschaft als stellvertretende Deutung der Interessen individueller und kollektiver Identitäten systematisch entwickelt.},
language = {deu},
urldate = {2022-03-07},
journal = {Zu treuen Händen? Verbraucherdatenschutz und digitale Selbstbestimmung},
author = {Stevens, Gunnar and Boden, Alexander},
month = feb,
year = {2022},
note = {Publisher: Verbraucherzentrale NRW e.V.},
pages = {25},
}

    • Krüger, M., Gerbracht, M., Vitt, N., Kudic, M., Ahmadi, M., Boden, A., Offergeld, F., Stein, M., Kotthaus, C., Unbehaun, D. & Wulf, V. (2022)Travelling Artefacts: Lessons Learned from Interventions in a Regional Innovation Ecosystem

      doi:10.48340/ecscw2022_ep06
      [BibTeX] [Abstract] [Download PDF]

      Regions and their innovation ecosystems have increasingly become of interest to CSCW research as the context in which work, research and design takes place. Our study adds to this growing discourse, by providing preliminary data and reflections from an ongoing attempt to intervene and support a regional innovation ecosystem. We report on the benefits and shortcomings of a practice-oriented approach in such regional projects and highlight the importance of relations and the notion of spillover. Lastly, we discuss methodological and pragmatic hurdles that CSCW research needs to overcome in order to support regional innovation ecosystems successfully.

      @article{kruger_travelling_2022,
title = {Travelling {Artefacts}: {Lessons} {Learned} from {Interventions} in a {Regional} {Innovation} {Ecosystem}},
issn = {2510-2591},
shorttitle = {Travelling {Artefacts}},
url = {https://dl.eusset.eu/handle/20.500.12015/4351},
doi = {10.48340/ecscw2022_ep06},
abstract = {Regions and their innovation ecosystems have increasingly become of interest to CSCW research as the context in which work, research and design takes place. Our study adds to this growing discourse, by providing preliminary data and reflections from an ongoing attempt to intervene and support a regional innovation ecosystem. We report on the benefits and shortcomings of a practice-oriented approach in such regional projects and highlight the importance of relations and the notion of spillover. Lastly, we discuss methodological and pragmatic hurdles that CSCW research needs to overcome in order to support regional innovation ecosystems successfully.},
language = {en},
urldate = {2022-06-20},
author = {Krüger, Max and Gerbracht, Marc and Vitt, Nico and Kudic, Muhamed and Ahmadi, Michael and Boden, Alexander and Offergeld, Felicitas and Stein, Martin and Kotthaus, Christoph and Unbehaun, David and Wulf, Volker},
year = {2022},
note = {Accepted: 2022-06-14T07:23:56Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
}

    2021

    • Krauß, V., Jasche, F., Saßmannshausen, S. M., Ludwig, T. & Boden, A. (2021)Research and Practice Recommendations for Mixed Reality Design &\#x2013; Different Perspectives from the Community

      Proceedings of the 27th ACM Symposium on Virtual Reality Software and Technology. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 1–13 doi:10.1145/3489849.3489876
      [BibTeX] [Abstract] [Download PDF]

      Over the last decades, different kinds of design guides have been created to maintain consistency and usability in interactive system development. However, in the case of spatial applications, practitioners from research and industry either have difficulty finding them or perceive such guides as lacking relevance, practicability, and applicability. This paper presents the current state of scientific research and industry practice by investigating currently used design recommendations for mixed reality (MR) system development. We analyzed and compared 875 design recommendations for MR applications elicited from 89 scientific papers and documentation from six industry practitioners in a literature review. In doing so, we identified differences regarding four key topics: Focus on unique MR design challenges, abstraction regarding devices and ecosystems, level of detail and abstraction of content, and covered topics. Based on that, we contribute to the MR design research by providing three factors for perceived irrelevance and six main implications for design recommendations that are applicable in scientific and industry practice.

      @inproceedings{kraus_research_2021,
address = {New York, NY, USA},
series = {{VRST} '21},
title = {Research and {Practice} {Recommendations} for {Mixed} {Reality} {Design} \&\#x2013; {Different} {Perspectives} from the {Community}},
isbn = {978-1-4503-9092-7},
url = {https://doi.org/10.1145/3489849.3489876},
doi = {10.1145/3489849.3489876},
abstract = {Over the last decades, different kinds of design guides have been created to maintain consistency and usability in interactive system development. However, in the case of spatial applications, practitioners from research and industry either have difficulty finding them or perceive such guides as lacking relevance, practicability, and applicability. This paper presents the current state of scientific research and industry practice by investigating currently used design recommendations for mixed reality (MR) system development. We analyzed and compared 875 design recommendations for MR applications elicited from 89 scientific papers and documentation from six industry practitioners in a literature review. In doing so, we identified differences regarding four key topics: Focus on unique MR design challenges, abstraction regarding devices and ecosystems, level of detail and abstraction of content, and covered topics. Based on that, we contribute to the MR design research by providing three factors for perceived irrelevance and six main implications for design recommendations that are applicable in scientific and industry practice.},
urldate = {2022-02-08},
booktitle = {Proceedings of the 27th {ACM} {Symposium} on {Virtual} {Reality} {Software} and {Technology}},
publisher = {Association for Computing Machinery},
author = {Krauß, Veronika and Jasche, Florian and Saßmannshausen, Sheree May and Ludwig, Thomas and Boden, Alexander},
month = dec,
year = {2021},
keywords = {Augmented Reality, Mixed Reality, Design Recommendations, Design Theory and Practice, Guidelines, User Interface Design},
pages = {1--13},
}

    • Pakusch, C., Boden, A., Stein, M. & Stevens, G. (2021)The Automation of the Taxi Industry – Taxi Drivers’ Expectations and Attitudes Towards the Future of their Work

      IN Computer Supported Cooperative Work (CSCW) doi:10.1007/s10606-021-09408-1
      [BibTeX] [Abstract] [Download PDF]

      Advocates of autonomous driving predict that the occupation of taxi driver could be made obsolete by shared autonomous vehicles (SAV) in the long term. Conducting interviews with German taxi drivers, we investigate how they perceive the changes caused by advancing automation for the future of their business. Our study contributes insights into how the work of taxi drivers could change given the advent of autonomous driving: While the task of driving could be taken over by SAVs for standard trips, taxi drivers are certain that other areas of their work such as providing supplementary services and assistance to passengers would constitute a limit to such forms of automation, but probably involving a shifting role for the taxi drivers, one which focuses on the sociality of the work. Our findings illustrate how taxi drivers see the future of their work, suggesting design implications for tools that take various forms of assistance into account, and demonstrating how important it is to consider taxi drivers in the co-design of future taxis and SAV services.

      @article{pakusch_automation_2021,
title = {The {Automation} of the {Taxi} {Industry} – {Taxi} {Drivers}’ {Expectations} and {Attitudes} {Towards} the {Future} of their {Work}},
issn = {1573-7551},
url = {https://doi.org/10.1007/s10606-021-09408-1},
doi = {10.1007/s10606-021-09408-1},
abstract = {Advocates of autonomous driving predict that the occupation of taxi driver could be made obsolete by shared autonomous vehicles (SAV) in the long term. Conducting interviews with German taxi drivers, we investigate how they perceive the changes caused by advancing automation for the future of their business. Our study contributes insights into how the work of taxi drivers could change given the advent of autonomous driving: While the task of driving could be taken over by SAVs for standard trips, taxi drivers are certain that other areas of their work such as providing supplementary services and assistance to passengers would constitute a limit to such forms of automation, but probably involving a shifting role for the taxi drivers, one which focuses on the sociality of the work. Our findings illustrate how taxi drivers see the future of their work, suggesting design implications for tools that take various forms of assistance into account, and demonstrating how important it is to consider taxi drivers in the co-design of future taxis and SAV services.},
language = {en},
urldate = {2021-09-13},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Pakusch, Christina and Boden, Alexander and Stein, Martin and Stevens, Gunnar},
month = sep,
year = {2021},
}

    • Neifer, T., Lawo, D., Stevens, G., Boden, A. & Gadatsch, A. (2021)Recommender Systems in Food Retail: Modeling Repeat Purchase Decisions on Transaction Data of a Stationary Food Retailer

      , Publisher: SCITEPRESS – Science and Technology Publications, Pages: 25–36
      [BibTeX] [Abstract] [Download PDF]

      In the course of growing online retailing, recommendation systems have become established that derive recommendations from customers’ purchase histories. Recommending suitable food products can represent a lucrative added value for food retailers, but at the same time challenges them to make good predictions for repeated food purchases. Repeat purchase recommendations have been little explored in the literature. These predict when a product will be purchased again by a customer. This is especially important for food recommendations, since it is not the frequency of the same item in the shopping basket that is relevant for determining repeat purchase intervals, but rather their difference over time. In this paper, in addition to critically reflecting classical recommendation systems on the underlying repeat purchase context, two models for online product recommendations are derived from the literature, validated and discussed for the food context using real transaction data of a German stationary food retailer.

      @inproceedings{neifer_recommender_2021,
title = {Recommender {Systems} in {Food} {Retail}: {Modeling} {Repeat} {Purchase} {Decisions} on {Transaction} {Data} of a {Stationary} {Food} {Retailer}},
isbn = {978-989-758-527-2},
shorttitle = {Recommender {Systems} in {Food} {Retail}},
url = {https://pub.h-brs.de/frontdoor/index/index/docId/5766},
abstract = {In the course of growing online retailing, recommendation systems have become established that derive recommendations from customers’ purchase histories. Recommending suitable food products can represent a lucrative added value for food retailers, but at the same time challenges them to make good predictions for repeated food purchases. Repeat purchase recommendations have been little explored in the literature. These predict when a product will be purchased again by a customer. This is especially important for food recommendations, since it is not the frequency of the same item in the shopping basket that is relevant for determining repeat purchase intervals, but rather their difference over time. In this paper, in addition to critically reflecting classical recommendation systems on the underlying repeat purchase context, two models for online product recommendations are derived from the literature, validated and discussed for the food context using real transaction data of a German stationary food retailer.},
language = {eng},
urldate = {2021-08-02},
publisher = {SCITEPRESS - Science and Technology Publications},
author = {Neifer, Thomas and Lawo, Dennis and Stevens, Gunnar and Boden, Alexander and Gadatsch, Andreas},
month = jul,
year = {2021},
pages = {25--36},
}

    • Pins, D., Jakobi, T., Boden, A., Alizadeh, F. & Wulf, V. (2021)Alexa, We Need to Talk: A Data Literacy Approach on Voice Assistants

      Designing Interactive Systems Conference 2021. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 495–507 doi:10.1145/3461778.3462001
      [BibTeX] [Abstract] [Download PDF]

      Voice assistants (VA) collect data about users’ daily life including interactions with other connected devices, musical preferences, and unintended interactions. While users appreciate the convenience of VAs, their understanding and expectations of data collection by vendors are often vague and incomplete. By making the collected data explorable for consumers, our research-through-design approach seeks to unveil design resources for fostering data literacy and help users in making better informed decisions regarding their use of VAs. In this paper, we present the design of an interactive prototype that visualizes the conversations with VAs on a timeline and provides end users with basic means to engage with data, for instance allowing for filtering and categorization. Based on an evaluation with eleven households, our paper provides insights on how users reflect upon their data trails and presents design guidelines for supporting data literacy of consumers in the context of VAs.

      @inproceedings{pins_alexa_2021,
address = {New York, NY, USA},
series = {{DIS} '21},
title = {Alexa, {We} {Need} to {Talk}: {A} {Data} {Literacy} {Approach} on {Voice} {Assistants}},
isbn = {978-1-4503-8476-6},
shorttitle = {Alexa, {We} {Need} to {Talk}},
url = {https://doi.org/10.1145/3461778.3462001},
doi = {10.1145/3461778.3462001},
abstract = {Voice assistants (VA) collect data about users’ daily life including interactions with other connected devices, musical preferences, and unintended interactions. While users appreciate the convenience of VAs, their understanding and expectations of data collection by vendors are often vague and incomplete. By making the collected data explorable for consumers, our research-through-design approach seeks to unveil design resources for fostering data literacy and help users in making better informed decisions regarding their use of VAs. In this paper, we present the design of an interactive prototype that visualizes the conversations with VAs on a timeline and provides end users with basic means to engage with data, for instance allowing for filtering and categorization. Based on an evaluation with eleven households, our paper provides insights on how users reflect upon their data trails and presents design guidelines for supporting data literacy of consumers in the context of VAs.},
urldate = {2021-07-05},
booktitle = {Designing {Interactive} {Systems} {Conference} 2021},
publisher = {Association for Computing Machinery},
author = {Pins, Dominik and Jakobi, Timo and Boden, Alexander and Alizadeh, Fatemeh and Wulf, Volker},
month = jun,
year = {2021},
pages = {495--507},
}

    • Boden, A., Jakobi, T., Stevens, G. & Bala, C. (2021)Verbraucherdatenschutz – Hintergrund und Einführung

      IN Verbraucherdatenschutz – Technik und Regulation zur Unterstützung des Individuums, Vol. Schriften der Verbraucherinformatik Band 1, Pages: 389 KB, 7 pages doi:10.18418/978-3-96043-095-7_00
      [BibTeX] [Abstract] [Download PDF]

      An der Hochschule Bonn-Rhein-Sieg fand am Donnerstag, den 23.9.21 das erste Verbraucherforum für Verbraucherinformatik statt. Im Rahmen der OnlineTagesveranstaltung diskutierten mehr als 30 Teilnehmer:innen über Themen und Ideen rund um den Bereich Verbraucherdatenschutz. Dabei kamen sowohl Beiträge aus der Informatik, den Verbraucher- und Sozialwissenschaften sowie auch der regulatorischen Perspektive zur Sprache. Der folgende Beitrag stellt den Hintergrund der Veranstaltung dar und berichtet über Inhalte der Vorträge sowie Anknüpfungspunkte für die weitere Konstituierung der Verbraucherinformatik. Veranstalter waren das Institut für Verbraucherinformatik an der H-BRS in Zusammenarbeit mit dem Lehrstuhl IT-Sicherheit der Universität Siegen sowie dem Kompetenzzentrum Verbraucherforschung NRW der Verbraucherzentrale NRW e. V. mit Förderung des Bundesministeriums der Justiz und für Verbraucherschutz.

      @article{boden_alexander_verbraucherdatenschutz_2021,
title = {Verbraucherdatenschutz – {Hintergrund} und {Einführung}},
volume = {Schriften der Verbraucherinformatik Band 1},
copyright = {Creative Commons - CC BY - Namensnennung 4.0 International},
url = {https://pub.h-brs.de/6019},
doi = {10.18418/978-3-96043-095-7_00},
abstract = {An der Hochschule Bonn-Rhein-Sieg fand am Donnerstag, den 23.9.21 das erste Verbraucherforum für Verbraucherinformatik statt. Im Rahmen der OnlineTagesveranstaltung diskutierten mehr als 30 Teilnehmer:innen über Themen und Ideen rund um den Bereich Verbraucherdatenschutz. Dabei kamen sowohl Beiträge aus der Informatik, den Verbraucher- und Sozialwissenschaften sowie auch der regulatorischen Perspektive zur Sprache. Der folgende Beitrag stellt den Hintergrund der Veranstaltung dar und berichtet über Inhalte der Vorträge sowie Anknüpfungspunkte für die weitere Konstituierung der Verbraucherinformatik. Veranstalter waren das Institut für Verbraucherinformatik an der H-BRS in Zusammenarbeit mit dem Lehrstuhl IT-Sicherheit der Universität Siegen sowie dem Kompetenzzentrum Verbraucherforschung NRW der Verbraucherzentrale NRW e. V. mit Förderung des Bundesministeriums der Justiz und für Verbraucherschutz.},
language = {de},
urldate = {2021-12-13},
journal = {Verbraucherdatenschutz – Technik und Regulation zur Unterstützung des Individuums},
author = {Boden, Alexander and Jakobi, Timo and Stevens, Gunnar and Bala, Christian},
year = {2021},
note = {Artwork Size: 389 KB, 7 pages
Medium: application/pdf
Publisher: Hochschule Bonn-Rhein-Sieg},
keywords = {005 Computerprogrammierung, Programme, Daten},
pages = {389 KB, 7 pages},
}

    2020

    • Jakobi, T., Stevens, G., von Grafenstein, M., Pins, D. & Boden, A. (2020)Die nutzerInnenfreundliche Formulierung von Zwecken der Datenverarbeitung von Sprachassistenten

      [BibTeX] [Abstract] [Download PDF]

      2019 wurde bekannt, dass mehrere Anbieter von Sprachassistenten Sprachaufnahmen ihrer NutzerInnen systematisch ausgewertet haben. Da in den Datenschutzhinweisen angegeben war, dass Daten auch zur Verbesserung des Dienstes genutzt würden, war diese Nutzung legal. Für die NutzerInnen stellte diese Auswertung jedoch einen deutlichen Bruch mit ihren Privatheitsvorstellungen dar. Das Zweckbindungsprinzip der DSGVO mit seiner Komponente der Zweckspezifizierung fordert neben Flexibilität für den Verarbeiter auch Transparenz für den Verbraucher. Vor dem Hintergrund dieses Interessenkonflikts stellt sich für die HCI die Frage, wie Verarbeitungszwecke von Sprachassistenten gestaltet sein sollten, um beide Anforderungen zu erfüllen. Für die Erhebung einer Nutzerperspektive analysiert diese Studie zunächst Zweckangaben in den Datenschutzhinweisen der dominierenden Sprachassistenten. Darauf aufbauend präsentieren wir Ergebnisse von Fokusgruppen, die sich mit der wahrgenommenen Verarbeitung von Daten von Sprachassistenten aus Nutzersicht befassen. Es zeigt sich, dass bestehende Zweckformulierungen für VerbraucherInnen kaum Transparenz über Folgen der Datenverarbeitung bieten und keine einschränkende Wirkung im Hinblick auf legale Datennutzung erzielen. Unsere Ergebnisse über von Nutzern wahrgenommene Risiken erlauben dabei Rückschlüsse auf die anwenderfreundliche Gestaltung von Verarbeitungszwecken im Sinne einer Design-Ressource.

      @article{jakobi_nutzerinnenfreundliche_2020,
title = {Die {nutzerInnenfreundliche} {Formulierung} von {Zwecken} der {Datenverarbeitung} von {Sprachassistenten}},
url = {https://pub.h-brs.de/frontdoor/index/index/docId/5161},
abstract = {2019 wurde bekannt, dass mehrere Anbieter von Sprachassistenten Sprachaufnahmen ihrer NutzerInnen systematisch ausgewertet haben. Da in den Datenschutzhinweisen angegeben war, dass Daten auch zur Verbesserung des Dienstes genutzt würden, war diese Nutzung legal. Für die NutzerInnen stellte diese Auswertung jedoch einen deutlichen Bruch mit ihren Privatheitsvorstellungen dar. Das Zweckbindungsprinzip der DSGVO mit seiner Komponente der Zweckspezifizierung fordert neben Flexibilität für den Verarbeiter auch Transparenz für den Verbraucher. Vor dem Hintergrund dieses Interessenkonflikts stellt sich für die HCI die Frage, wie Verarbeitungszwecke von Sprachassistenten gestaltet sein sollten, um beide Anforderungen zu erfüllen. Für die Erhebung einer Nutzerperspektive analysiert diese Studie zunächst Zweckangaben in den Datenschutzhinweisen der dominierenden Sprachassistenten. Darauf aufbauend präsentieren wir Ergebnisse von Fokusgruppen, die sich mit der wahrgenommenen Verarbeitung von Daten von Sprachassistenten aus Nutzersicht befassen. Es zeigt sich, dass bestehende Zweckformulierungen für VerbraucherInnen kaum Transparenz über Folgen der Datenverarbeitung bieten und keine einschränkende Wirkung im Hinblick auf legale Datennutzung erzielen. Unsere Ergebnisse über von Nutzern wahrgenommene Risiken erlauben dabei Rückschlüsse auf die anwenderfreundliche Gestaltung von Verarbeitungszwecken im Sinne einer Design-Ressource.},
language = {de},
urldate = {2021-04-16},
author = {Jakobi, Timo and Stevens, Gunnar and Grafenstein, Maximilian von and Pins, Dominik and Boden, Alexander},
month = sep,
year = {2020},
}

    • Jakobi, T., Stevens, G., von Grafenstein, M., Pins, D. & Boden, A. (2020)User-friendly formulation of data processing purposes of voice assistants: a user perspective on the principle of purpose limitation

      Proceedings of the Conference on Mensch und Computer. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 361–372 doi:10.1145/3404983.3405588
      [BibTeX] [Abstract] [Download PDF]

      In 2019 it was revealed that several providers of voice assistants had systematically evaluated voice recordings of their users. Since the data protection notices stated that data would also be used to improve the service, this use was legal. For the users, however, this evaluation represented a clear break with their expectations of privacy. The purpose limitation principle of the GDPR with its component of purpose specification requires flexibility for the processor as well as transparency for the consumer. Against the background of this conflict of interest, the question arises for HCI as to how processing purposes of voice assistants should be designed to meet both requirements. To collect a user perspective, this study first analyzes the data protection information of the dominant voice assistants. Based on this, we present results of focus groups that deal with the perceived processing of data of voice assistants from the user perspective. The study shows that existing purpose statements offer hardly any transparency for consumers regarding the consequences of data processing and do not have any restrictive effect with regard to legal data use. Our results on risks perceived by users allow us to draw conclusions about the user-friendly design of processing purposes in terms of a design resource.

      @inproceedings{jakobi_user-friendly_2020,
address = {New York, NY, USA},
series = {{MuC} '20},
title = {User-friendly formulation of data processing purposes of voice assistants: a user perspective on the principle of purpose limitation},
isbn = {978-1-4503-7540-5},
shorttitle = {User-friendly formulation of data processing purposes of voice assistants},
url = {https://doi.org/10.1145/3404983.3405588},
doi = {10.1145/3404983.3405588},
abstract = {In 2019 it was revealed that several providers of voice assistants had systematically evaluated voice recordings of their users. Since the data protection notices stated that data would also be used to improve the service, this use was legal. For the users, however, this evaluation represented a clear break with their expectations of privacy. The purpose limitation principle of the GDPR with its component of purpose specification requires flexibility for the processor as well as transparency for the consumer. Against the background of this conflict of interest, the question arises for HCI as to how processing purposes of voice assistants should be designed to meet both requirements. To collect a user perspective, this study first analyzes the data protection information of the dominant voice assistants. Based on this, we present results of focus groups that deal with the perceived processing of data of voice assistants from the user perspective. The study shows that existing purpose statements offer hardly any transparency for consumers regarding the consequences of data processing and do not have any restrictive effect with regard to legal data use. Our results on risks perceived by users allow us to draw conclusions about the user-friendly design of processing purposes in terms of a design resource.},
urldate = {2021-04-15},
booktitle = {Proceedings of the {Conference} on {Mensch} und {Computer}},
publisher = {Association for Computing Machinery},
author = {Jakobi, Timo and Stevens, Gunnar and von Grafenstein, Maximilian and Pins, Dominik and Boden, Alexander},
month = sep,
year = {2020},
keywords = {datenschutz, datenschutzerklärungen, legal design, zweckbindung, zweckspezifizierung},
pages = {361--372},
}

    • Pins, D., Boden, A., Essing, B. & Stevens, G. (2020)“Miss understandable”: a study on how users appropriate voice assistants and deal with misunderstandings

      Proceedings of the Conference on Mensch und Computer. New York, NY, USA, Publisher: Association for Computing Machinery, Pages: 349–359 doi:10.1145/3404983.3405511
      [BibTeX] [Abstract] [Download PDF]

      This study examines the appropriation and usage of voice assistants like Google Assistant or Amazon Alexa in private households. Our research is based on 10 in-depth interviews with users of voice assistants and a follow-up evaluation of their interaction histories. Our results illustrate situations in which the voice assistants were used at home, what strategies the users adopted to interact with them, how the interactions were performed, and what difficulties users experienced. A focus of our study is on misunderstandings, situations where interactions failed partially or completely. Our study shows that the full potential of voice assistants is often not utilized, as complex interactions are often subject to failures and users revert to simple use cases. Our participants used their voice assistant mostly for simple commands, often not even trying new functions. An analysis of their appropriation strategies resulted in implications for the design of supportive tools as well as the further development and optimization of voice interfaces.

      @inproceedings{pins_miss_2020-1,
address = {New York, NY, USA},
series = {{MuC} '20},
title = {"{Miss} understandable": a study on how users appropriate voice assistants and deal with misunderstandings},
isbn = {978-1-4503-7540-5},
shorttitle = {"{Miss} understandable"},
url = {https://doi.org/10.1145/3404983.3405511},
doi = {10.1145/3404983.3405511},
abstract = {This study examines the appropriation and usage of voice assistants like Google Assistant or Amazon Alexa in private households. Our research is based on 10 in-depth interviews with users of voice assistants and a follow-up evaluation of their interaction histories. Our results illustrate situations in which the voice assistants were used at home, what strategies the users adopted to interact with them, how the interactions were performed, and what difficulties users experienced. A focus of our study is on misunderstandings, situations where interactions failed partially or completely. Our study shows that the full potential of voice assistants is often not utilized, as complex interactions are often subject to failures and users revert to simple use cases. Our participants used their voice assistant mostly for simple commands, often not even trying new functions. An analysis of their appropriation strategies resulted in implications for the design of supportive tools as well as the further development and optimization of voice interfaces.},
urldate = {2021-04-15},
booktitle = {Proceedings of the {Conference} on {Mensch} und {Computer}},
publisher = {Association for Computing Machinery},
author = {Pins, Dominik and Boden, Alexander and Essing, Britta and Stevens, Gunnar},
month = sep,
year = {2020},
keywords = {appropriation, breakdowns, human computer interaction, usability, voice interaction},
pages = {349--359},
}

    • Pins, D., Boden, A., Essing, B. & Stevens, G. (2020)„Miss Understandable“ – Eine Studie zur Aneignung von Sprachassistenten und dem Umgang mit Fehlinteraktionen

      doi:10.1145/3404983.3405511
      [BibTeX] [Abstract] [Download PDF]

      Diese Studie untersucht die Aneignung und Nutzung von Sprachassistenten wie Google Assistant oder Amazon Alexa in Privathaushalten. Unsere Forschung basiert auf zehn Tiefeninterviews mit Nutzern von Sprachassistenten sowie der Evaluation bestimmter Interaktionen in der Interaktions-historie. Unsere Ergebnisse illustrieren, zu welchen Anlässen Sprachassistenten im heimischen Umfeld genutzt werden, welche Strategien sich die Nutzer in der Interaktion mit Sprachassistenten angeeignet haben, wie die Interaktion abläuft und welche Schwierigkeiten sich bei der Einrichtung und Nutzung des Sprachassistenten ergeben haben. Ein besonderer Fokus der Studie liegt auf Fehlinteraktionen, also Situationen, in denen die Interaktion scheitert oder zu scheitern droht. Unsere Studie zeigt, dass das Nutzungspotenzial der Assistenten häufig nicht ausgeschöpft wird, da die Interaktion in komplexeren Anwendungsfällen häufig misslingt. Die Nutzer verwenden daher den Sprachassistenten eher in einfachen Anwendungsfällen und neue Apps und Anwendungsfälle werden gar nicht erst ausprobiert. Eine Analyse der Aneignungsstrategien, beispielsweise durch eine selbst erstellte Liste mit Befehlen, liefert Erkenntnisse für die Gestaltung von Unterstützungswerkzeugen sowie die Weiterentwicklung und Optimierung von sprachbasierten Mensch-Maschine-Interfaces.

      @article{pins_miss_2020,
title = {„{Miss} {Understandable}“ - {Eine} {Studie} zur {Aneignung} von {Sprachassistenten} und dem {Umgang} mit {Fehlinteraktionen}},
url = {http://dl.gi.de/handle/20.500.12116/34282},
doi = {10.1145/3404983.3405511},
abstract = {Diese Studie untersucht die Aneignung und Nutzung von Sprachassistenten wie Google Assistant oder Amazon Alexa in Privathaushalten. Unsere Forschung basiert auf zehn Tiefeninterviews mit Nutzern von Sprachassistenten sowie der Evaluation bestimmter Interaktionen in der Interaktions-historie. Unsere Ergebnisse illustrieren, zu welchen Anlässen Sprachassistenten im heimischen Umfeld genutzt werden, welche Strategien sich die Nutzer in der Interaktion mit Sprachassistenten angeeignet haben, wie die Interaktion abläuft und welche Schwierigkeiten sich bei der Einrichtung und Nutzung des Sprachassistenten ergeben haben. Ein besonderer Fokus der Studie liegt auf Fehlinteraktionen, also Situationen, in denen die Interaktion scheitert oder zu scheitern droht. Unsere Studie zeigt, dass das Nutzungspotenzial der Assistenten häufig nicht ausgeschöpft wird, da die Interaktion in komplexeren Anwendungsfällen häufig misslingt. Die Nutzer verwenden daher den Sprachassistenten eher in einfachen Anwendungsfällen und neue Apps und Anwendungsfälle werden gar nicht erst ausprobiert. Eine Analyse der Aneignungsstrategien, beispielsweise durch eine selbst erstellte Liste mit Befehlen, liefert Erkenntnisse für die Gestaltung von Unterstützungswerkzeugen sowie die Weiterentwicklung und Optimierung von sprachbasierten Mensch-Maschine-Interfaces.},
language = {de},
urldate = {2021-04-16},
author = {Pins, Dominik and Boden, Alexander and Essing, Britta and Stevens, Gunnar},
year = {2020},
note = {Accepted: 2020-09-16T07:52:33Z
Publisher: ACM},
}

    2019

    • Stevens, G., Boden, A., Winterberg, L., Gómez, J. & Bala, C. (2019)Digitaler Konsum: Herausforderungen und Chancen der Verbraucherinformatik

      IN Wirtschaftsinformatik 2019 Proceedings
      [BibTeX] [Download PDF] 

      @article{stevens_digitaler_2019,
title = {Digitaler {Konsum}: {Herausforderungen} und {Chancen} der {Verbraucherinformatik}},
shorttitle = {Digitaler {Konsum}},
url = {https://aisel.aisnet.org/wi2019/workshops/papers/6},
journal = {Wirtschaftsinformatik 2019 Proceedings},
author = {Stevens, Gunnar and Boden, Alexander and Winterberg, Lars and Gómez, Jorge and Bala, Christian},
month = feb,
year = {2019},
}

    • Vonholdt, S., Stevens, G., Kleih, K. & Boden, A. (2019)Digitale Rückverfolgbarkeit von Lebensmitteln: Eine verbraucherinformatische Studie

      IN Wirtschaftsinformatik 2019 Proceedings
      [BibTeX] [Download PDF] 

      @article{vonholdt_digitale_2019,
title = {Digitale {Rückverfolgbarkeit} von {Lebensmitteln}: {Eine} verbraucherinformatische {Studie}},
shorttitle = {Digitale {Rückverfolgbarkeit} von {Lebensmitteln}},
url = {https://aisel.aisnet.org/wi2019/track12/papers/11},
journal = {Wirtschaftsinformatik 2019 Proceedings},
author = {Vonholdt, Stephanie and Stevens, Gunnar and Kleih, Karoline and Boden, Alexander},
month = feb,
year = {2019},
}

    • Struzek, D., Müller, C. & Boden, A. (2019)Development of an Everyday Persuasive App for Movement Motivation for Older Adults.

      Proceedings of the 17th European Conference on Computer-Supported Cooperative Work: The International Venue on Practice-centred Computing and the Design of Cooperation Technologies -Demos and Posters, Reports of the European Society for Socially Embedded. doi:10.18420/ecscw2019_d04
      [BibTeX] 

      @inproceedings{struzek_development_2019,
title = {Development of an {Everyday} {Persuasive} {App} for {Movement} {Motivation} for {Older} {Adults}.},
doi = {10.18420/ecscw2019_d04},
booktitle = {Proceedings of the 17th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}: {The} {International} {Venue} on {Practice}-centred {Computing} and the {Design} of {Cooperation} {Technologies} -{Demos} and {Posters}, {Reports} of the {European} {Society} for {Socially} {Embedded}},
author = {Struzek, David and Müller, Claudia and Boden, Alexander},
year = {2019},
keywords = {italg},
}

    • Struzek, D., Müller, C. & Boden, A. (2019)Entwicklung einer alltagsnahen persuasiven App zur Bewegungsmotivation für ältere Nutzerinnen und Nutzer

      , Pages: 5
      [BibTeX] [Abstract]

      This paper intends to give a short overview on the development of a persuasive widget system to increase the level of physical activity in the context of participatory IT research for and with older adults. The complete work was embedded in the three-year research project Cognitive Village.

      @article{struzek_entwicklung_2019,
title = {Entwicklung einer alltagsnahen persuasiven {App} zur {Bewegungsmotivation} für ältere {Nutzerinnen} und {Nutzer}},
abstract = {This paper intends to give a short overview on the development of a persuasive widget system to increase the level of physical activity in the context of participatory IT research for and with older adults. The complete work was embedded in the three-year research project Cognitive Village.},
language = {de},
author = {Struzek, David and Müller, Claudia and Boden, Alexander},
year = {2019},
keywords = {italg},
pages = {5},
}

    2018

    • Reuter, C., Aal, K., Beham, F., Boden, A., Brauner, F., Ludwig, T., Lukosch, S., Fiedrich, F., Fuchs-Kittowski, F., Geisler, S., Gennen, K., Herrmann, D., Kaufhold, M., Klafft, M., Lipprandt, M., Lo Iacono, L., Pipek, V., Pottebaum, J., Mentler, T., Nestler, S., Stieglitz, S., Sturm, C., Rusch, G., Sackmann, S., Volkamer, M. & Wulf, V. (2018)Die Zukunft sicherheitskritischer Mensch-Computer-Interaktion

      IN Reuter, C. (Ed.), Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement Wiesbaden, Germany doi:10.1007/978-3-658-19523-6_30
      [BibTeX] [Abstract] [Download PDF]

      Sicherheitskritische Mensch-Computer-Interaktion ist nicht nur derzeit, sondern auch zukünftig ein äußerst relevantes Thema. Hierbei kann ein Lehr- und Fachbuch, wie dieses, immer nur einen punktuellen Stand abdecken. Dennoch kann der Versuch unternommen werden, aktuelle Trends zu identifizieren und einen Ausblick in die Zukunft zu wagen. Genau das möchte dieses Kapitel erreichen: Es sollen zukünftige Entwicklungen vorausgesagt und versucht werden, diese korrekt einzuordnen. Das ist an dieser Stelle nicht nur durch den Herausgeber, sondern durch Abfrage bei zahlreichen am Lehrbuch beteiligten Autoren geschehen. Neben einem Ausblick auf Grundlagen und Methoden werden dementsprechend auch sicherheitskritische interaktive Systeme und sicherheitskritische kooperative Systeme abgedeckt.

      @incollection{reuter_zukunft_2018,
address = {Wiesbaden, Germany},
title = {Die {Zukunft} sicherheitskritischer {Mensch}-{Computer}-{Interaktion}},
isbn = {978-3-658-19523-6},
url = {https://link.springer.com/chapter/10.1007/978-3-658-19523-6_30},
abstract = {Sicherheitskritische Mensch-Computer-Interaktion ist nicht nur derzeit, sondern auch zukünftig ein äußerst relevantes Thema. Hierbei kann ein Lehr- und Fachbuch, wie dieses, immer nur einen punktuellen Stand abdecken. Dennoch kann der Versuch unternommen werden, aktuelle Trends zu identifizieren und einen Ausblick in die Zukunft zu wagen. Genau das möchte dieses Kapitel erreichen: Es sollen zukünftige Entwicklungen vorausgesagt und versucht werden, diese korrekt einzuordnen. Das ist an dieser Stelle nicht nur durch den Herausgeber, sondern durch Abfrage bei zahlreichen am Lehrbuch beteiligten Autoren geschehen. Neben einem Ausblick auf Grundlagen und Methoden werden dementsprechend auch sicherheitskritische interaktive Systeme und sicherheitskritische kooperative Systeme abgedeckt.},
booktitle = {Sicherheitskritische {Mensch}-{Computer}-{Interaktion}: {Interaktive} {Technologien} und {Soziale} {Medien} im {Krisen}- und {Sicherheitsmanagement}},
publisher = {Springer Vieweg},
author = {Reuter, Christian and Aal, Konstantin and Beham, Frank and Boden, Alexander and Brauner, Florian and Ludwig, Thomas and Lukosch, Stephan and Fiedrich, Frank and Fuchs-Kittowski, Frank and Geisler, Stefan and Gennen, Klaus and Herrmann, Dominik and Kaufhold, Marc-André and Klafft, Michael and Lipprandt, Myriam and Lo Iacono, Luigi and Pipek, Volkmar and Pottebaum, Jens and Mentler, Tilo and Nestler, Simon and Stieglitz, Stefan and Sturm, Christian and Rusch, Gebhard and Sackmann, Stefan and Volkamer, Melanie and Wulf, Volker},
editor = {Reuter, Christian},
year = {2018},
doi = {10.1007/978-3-658-19523-6_30},
keywords = {CSCW, HCI, EmerGent, KontiKat, SMO, book\_section},
pages = {621--630},
}

    2017

    • Ludwig, T., Boden, A. & Pipek, V. (2017)3D Printers as Sociable Technologies

      IN ACM Transactions on Computer-Human Interaction, Vol. 24, Pages: 1–28 doi:10.1145/3007205
      [BibTeX] [Abstract] [Download PDF]

      3D printers have become continuously more present and are a perspicuous example of how technologies are becoming more complex and ubiquitous. To some extent, the emerging technological infrastructures around them exemplify ways how digitalization will change production machines and lines, in general, in the Internet of Things (IoT). From an End-User Development perspective, the main question is how users can be supported in managing those complex digital production lines. To reach a better understanding, we carefully analyzed 3D printers as an example of highly digitalized production machines with regard to the creative activities of their users that help them to make these machines work for their practices. In our study of appropriation processes, we are concerned with situational and social aspects of the configuration and practice challenges associated with making digitalization work and how IoT technologies can support these collaborative appropriation activities of end users by making these machines more “sociable.” We therefore conceptualize the idea of “Sociable Technologies” and implement a prototype that provides hardware-integrated affordances for communicating and documenting practices of usage. Based on the findings of our evaluation, we derive lessons learnt when aiming at making complex technologies more usable.

      @article{ludwig_3d_2017-1,
title = {{3D} {Printers} as {Sociable} {Technologies}},
volume = {24},
issn = {1073-0516},
url = {https://dl.acm.org/doi/10.1145/3007205},
doi = {10.1145/3007205},
abstract = {3D printers have become continuously more present and are a perspicuous example of how technologies are becoming more complex and ubiquitous. To some extent, the emerging technological infrastructures around them exemplify ways how digitalization will change production machines and lines, in general, in the Internet of Things (IoT). From an End-User Development perspective, the main question is how users can be supported in managing those complex digital production lines. To reach a better understanding, we carefully analyzed 3D printers as an example of highly digitalized production machines with regard to the creative activities of their users that help them to make these machines work for their practices. In our study of appropriation processes, we are concerned with situational and social aspects of the configuration and practice challenges associated with making digitalization work and how IoT technologies can support these collaborative appropriation activities of end users by making these machines more “sociable.” We therefore conceptualize the idea of “Sociable Technologies” and implement a prototype that provides hardware-integrated affordances for communicating and documenting practices of usage. Based on the findings of our evaluation, we derive lessons learnt when aiming at making complex technologies more usable.},
number = {2},
journal = {ACM Transactions on Computer-Human Interaction},
author = {Ludwig, Thomas and Boden, Alexander and Pipek, Volkmar},
month = may,
year = {2017},
keywords = {fablab},
pages = {1--28},
}

    • Stickel, O., Aal, K., Schorch, M., Pipek, V., Hornung, D., Boden, A. & Wulf, V. (2017)Computerclubs und Flüchtlingslager – Ein Diskussionsbeitrag zur Forschungs- und Bildungsarbeit aus praxistheoretischer Perspektive

      Tagungsband Do it! Yourself? Fragen zu (Forschungs-)Praktiken des Selbermachens. Wien doi:https://doi.org/10.14361/9783839433508
      [BibTeX] [Download PDF] 

      @inproceedings{stickel_computerclubs_2017,
address = {Wien},
title = {Computerclubs und {Flüchtlingslager} - {Ein} {Diskussionsbeitrag} zur {Forschungs}- und {Bildungsarbeit} aus praxistheoretischer {Perspektive}},
url = {https://www.degruyter.com/view/books/9783839433508/9783839433508-008/9783839433508-008.xml},
doi = {https://doi.org/10.14361/9783839433508},
booktitle = {Tagungsband {Do} it! {Yourself}? {Fragen} zu ({Forschungs}-){Praktiken} des {Selbermachens}},
author = {Stickel, Oliver and Aal, Konstantin and Schorch, Marén and Pipek, Volkmar and Hornung, Dominik and Boden, Alexander and Wulf, Volker},
year = {2017},
keywords = {CSCW, FabLab},
}

    • Ludwig, T., Boden, A. & Pipek, V. (2017)3D Printers as Sociable Technologies: Taking Appropriation Infrastructures to the Internet of Things

      IN ACM Transactions on Computer-Human Interaction (TOCHI), Vol. 24
      [BibTeX] 

      @article{ludwig_3d_2017,
title = {{3D} {Printers} as {Sociable} {Technologies}: {Taking} {Appropriation} {Infrastructures} to the {Internet} of {Things}},
volume = {24},
number = {2},
journal = {ACM Transactions on Computer-Human Interaction (TOCHI)},
author = {Ludwig, Thomas and Boden, Alexander and Pipek, Volkmar},
year = {2017},
keywords = {CSCW, A-Paper},
}

    • Stein, M., Meurer, J., Boden, A. & Wulf, V. (2017)Mobility in Later Life – Appropriation of an Integrated Transportation Platform

      Proceedings of the Conference on Human Factors in Computing Systems (CHI).
      [BibTeX] 

      @inproceedings{stein_mobility_2017,
title = {Mobility in {Later} {Life} – {Appropriation} of an {Integrated} {Transportation} {Platform}},
booktitle = {Proceedings of the {Conference} on {Human} {Factors} in {Computing} {Systems} ({CHI})},
author = {Stein, Martin and Meurer, Johanna and Boden, Alexander and Wulf, Volker},
year = {2017},
keywords = {A-Paper},
}

    • Boden, A. & Giljohann, S. (2017)IT Supported Police Work: A Case Study of an Interactive Patrol Car Projekt in Germany

      IN International Reports on Socio-Informatics (IRSI), Vol. 14
      [BibTeX] 

      @article{boden_it_2017,
title = {{IT} {Supported} {Police} {Work}: {A} {Case} {Study} of an {Interactive} {Patrol} {Car} {Projekt} in {Germany}},
volume = {14},
issn = {1861-4280},
number = {1},
journal = {International Reports on Socio-Informatics (IRSI)},
author = {Boden, Alexander and Giljohann, Stefanie},
year = {2017},
}

    2016

    • Hornung, D., Müller, C., Boden, A. & Stein, M. (2016)Autonomy Support for Elderly People through Everyday Life Gadgets

      Proceedings of the 19th International Conference on Supporting Group Work – GROUP ’16. New York, New York, USA, Publisher: ACM Press, Pages: 421–424 doi:10.1145/2957276.2996284
      [BibTeX] 

      @inproceedings{hornung_autonomy_2016,
address = {New York, New York, USA},
title = {Autonomy {Support} for {Elderly} {People} through {Everyday} {Life} {Gadgets}},
isbn = {978-1-4503-4276-6},
doi = {10.1145/2957276.2996284},
booktitle = {Proceedings of the 19th {International} {Conference} on {Supporting} {Group} {Work} - {GROUP} '16},
publisher = {ACM Press},
author = {Hornung, Dominik and Müller, Claudia and Boden, Alexander and Stein, Martin},
year = {2016},
keywords = {italg},
pages = {421--424},
}

    • Stein, M., Boden, A., Hornung, D. & Wulf, V. (2016)Third Spaces in the Age of IoT: A Study on Participatory Design of Complex Systems

      Symposium on Challenges and experiences in designing for an ageing society, 12th International Conference on Designing Interactive Systems (COOP). Trento, Italia
      [BibTeX] 

      @inproceedings{stein_third_2016,
address = {Trento, Italia},
title = {Third {Spaces} in the {Age} of {IoT}: {A} {Study} on {Participatory} {Design} of {Complex} {Systems}},
booktitle = {Symposium on {Challenges} and experiences in designing for an ageing society, 12th {International} {Conference} on {Designing} {Interactive} {Systems} ({COOP})},
author = {Stein, Martin and Boden, Alexander and Hornung, Dominik and Wulf, Volker},
year = {2016},
}

    • Boden, A., Al-Akkad, A., Liegl, M., Buscher, M., Stein, M., Randall, D. & Wulf, V. (2016)Managing Visibility and Validity of Distress Calls with an Ad-Hoc SOS System

      IN ACM Transactions on Computer-Human Interaction (TOCHI), Vol. 23/6
      [BibTeX] 

      @article{boden_managing_2016,
title = {Managing {Visibility} and {Validity} of {Distress} {Calls} with an {Ad}-{Hoc} {SOS} {System}},
volume = {23/6},
journal = {ACM Transactions on Computer-Human Interaction (TOCHI)},
author = {Boden, Alexander and Al-Akkad, Amro and Liegl, Michael and Buscher, Monika and Stein, Martin and Randall, Dave and Wulf, Volker},
year = {2016},
}

    • Liegl, M., Boden, A., Büscher, M., Oliphant, R. & Kerasidou, X. (2016)Designing for ethical innovation: A case study on ELSI co-design in emergency

      IN International Journal of Human-Computer Studies, Vol. 95, Pages: 80–95 doi:http://dx.doi.org/10.1016/j.ijhcs.2016.04.003
      [BibTeX] [Download PDF] 

      @article{liegl_designing_2016,
title = {Designing for ethical innovation: {A} case study on {ELSI} co-design in emergency},
volume = {95},
issn = {1071-5819},
url = {http://www.sciencedirect.com/science/article/pii/S1071581916300131},
doi = {http://dx.doi.org/10.1016/j.ijhcs.2016.04.003},
journal = {International Journal of Human-Computer Studies},
author = {Liegl, Michael and Boden, Alexander and Büscher, Monika and Oliphant, Rachel and Kerasidou, Xaroula},
year = {2016},
keywords = {Methodology},
pages = {80--95},
}

    2015

    • Hering, D., Schwartz, T., Boden, A. & Wulf, V. (2015)Integrating usability-engineering into the software developing processes of SME: A case study of software developing SME in Germany

      IN Proceedings – 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015, Pages: 121–122 doi:10.1109/CHASE.2015.22
      [BibTeX] [Abstract]

      —Usability is an important factor for product quality. For German small and medium enterprises (SME) in the software branch, cheaper producing vendors from foreign countries can be considered as serious competition. Improving the usability of software products is a good way to secure competitiveness. However, integrating usability-engineering into development is a challenge for SME. In this note, we present the empirical results of a research project study with focus on software engineering processes in German software SME and possible constraints and chances for integrating usability-engineering.

      @article{hering_integrating_2015,
title = {Integrating usability-engineering into the software developing processes of {SME}: {A} case study of software developing {SME} in {Germany}},
doi = {10.1109/CHASE.2015.22},
abstract = {—Usability is an important factor for product quality. For German small and medium enterprises (SME) in the software branch, cheaper producing vendors from foreign countries can be considered as serious competition. Improving the usability of software products is a good way to secure competitiveness. However, integrating usability-engineering into development is a challenge for SME. In this note, we present the empirical results of a research project study with focus on software engineering processes in German software SME and possible constraints and chances for integrating usability-engineering.},
journal = {Proceedings - 8th International Workshop on Cooperative and Human Aspects of Software Engineering, CHASE 2015},
author = {Hering, Dominik and Schwartz, Tobias and Boden, Alexander and Wulf, Volker},
year = {2015},
keywords = {SME, Software-Engineering, Usability},
pages = {121--122},
}

    • Ludwig, T., Stickel, O., Boden, A., Pipek, V. & Wulf, V. (2015)Appropriating Digital Fabrication Technologies – A comparative study of two 3D Printing Communities

      iConference 2015 Proceedings. Newport Beach, California
      [BibTeX] [Download PDF] 

      @inproceedings{ludwig_appropriating_2015,
address = {Newport Beach, California},
title = {Appropriating {Digital} {Fabrication} {Technologies} - {A} comparative study of two {3D} {Printing} {Communities}},
url = {https://www.ideals.illinois.edu/bitstream/handle/2142/73674/67_ready.pdf},
booktitle = {{iConference} 2015 {Proceedings}},
author = {Ludwig, Thomas and Stickel, Oliver and Boden, Alexander and Pipek, Volkmar and Wulf, Volker},
year = {2015},
keywords = {CSCW, FabLab},
}

    • Ludwig, T., Stickel, O., Boden, A., Pipek, V. & Wulf, V. (2015)Appropriating Digital Fabrication Technologies — A comparative study of two 3D Printing Communities

      IN iConference 2015 Proceedings
      [BibTeX] [Abstract] [Download PDF]

      yes

      @article{ludwig_appropriating_2015-1,
title = {Appropriating {Digital} {Fabrication} {Technologies} — {A} comparative study of two {3D} {Printing} {Communities}},
url = {http://hdl.handle.net/2142/73674},
abstract = {yes},
journal = {iConference 2015 Proceedings},
author = {Ludwig, Thomas and Stickel, Oliver and Boden, Alexander and Pipek, Volkmar and Wulf, Volker},
year = {2015},
keywords = {knowledge management, qualitative research methods, fablab},
}

    2014

    • Ludwig, T., Stickel, O., Boden, A. & Pipek, V. (2014)Towards sociable technologies

      Proceedings of the 2014 conference on Designing interactive systems. New York, NY, USA, Publisher: ACM, Pages: 835–844 doi:10.1145/2598510.2598528
      [BibTeX] [Abstract] [Download PDF]

      Over the last years, digital fabrication technologies such as 3D printers have become more and more common at universities and small businesses as well as in communities of hobbyist makers. The high complexity of such technologies, the rapid technological progress and the close link between hardware and software in this field poses challenges for users and communities learning how to operate these machines, especially in the contexts of existing (and changing) practices. We present an empirical study on the appropriation of 3D printers in two different communities and derive design implications and challenges for building appropriation infrastructures to help users face those challenges and making technologies more sociable. Copyright © 2014 ACM.

      @inproceedings{ludwig_towards_2014-1,
address = {New York, NY, USA},
title = {Towards sociable technologies},
volume = {1},
isbn = {978-1-4503-2902-6},
url = {https://dl.acm.org/doi/10.1145/2598510.2598528},
doi = {10.1145/2598510.2598528},
abstract = {Over the last years, digital fabrication technologies such as 3D printers have become more and more common at universities and small businesses as well as in communities of hobbyist makers. The high complexity of such technologies, the rapid technological progress and the close link between hardware and software in this field poses challenges for users and communities learning how to operate these machines, especially in the contexts of existing (and changing) practices. We present an empirical study on the appropriation of 3D printers in two different communities and derive design implications and challenges for building appropriation infrastructures to help users face those challenges and making technologies more sociable. Copyright © 2014 ACM.},
booktitle = {Proceedings of the 2014 conference on {Designing} interactive systems},
publisher = {ACM},
author = {Ludwig, Thomas and Stickel, Oliver and Boden, Alexander and Pipek, Volkmar},
month = jun,
year = {2014},
note = {Issue: 1},
keywords = {Infrastructuring, 3D printing, Empirical study, Appropriation infrastructure, Hardware-related context, Sociable technologies, User-centered design, fablab},
pages = {835--844},
}

    • Boden, A., Rosswog, F., Stevens, G. & Wulf, V. (2014)Articulation spaces

      IN Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing – CSCW ’14, Pages: 1120–1130 doi:10.1145/2531602.2531621
      [BibTeX] [Abstract] [Download PDF]

      The high complexity of knowledge-intensive work such as software development makes it beneficial to have spaces for formal and informal articulation work. Existing information systems (IS) tend to treat these different aspects of coordination separately, resulting in problems of awareness and coordination. To bridge this gap, we present the concept of Articulation Spaces which combines aspects of Coordination Mechanisms and Common Information Spaces (CIS) in order to provide a room for mediating between the formal and informal aspects of coordination. Based on a design study in the form of a lightweight public display that has been tested in a medium-sized German software company, we show how Articulation Spaces provide information for meta-coordination, encourage ad-hoc coordination and support decision-making processes. Our findings provide insights into the design of support systems for flexible and coordination-intensive contexts such as software development work. Copyright © 2014 ACM.

      @article{boden_articulation_2014,
title = {Articulation spaces},
url = {http://www.scopus.com/inward/record.url?eid=2-s2.0-84898928813&partnerID=tZOtx3y1},
doi = {10.1145/2531602.2531621},
abstract = {The high complexity of knowledge-intensive work such as software development makes it beneficial to have spaces for formal and informal articulation work. Existing information systems (IS) tend to treat these different aspects of coordination separately, resulting in problems of awareness and coordination. To bridge this gap, we present the concept of Articulation Spaces which combines aspects of Coordination Mechanisms and Common Information Spaces (CIS) in order to provide a room for mediating between the formal and informal aspects of coordination. Based on a design study in the form of a lightweight public display that has been tested in a medium-sized German software company, we show how Articulation Spaces provide information for meta-coordination, encourage ad-hoc coordination and support decision-making processes. Our findings provide insights into the design of support systems for flexible and coordination-intensive contexts such as software development work. Copyright © 2014 ACM.},
journal = {Proceedings of the 17th ACM conference on Computer supported cooperative work \& social computing - CSCW '14},
author = {Boden, Alexander and Rosswog, Frank and Stevens, Gunnar and Wulf, Volker},
year = {2014},
keywords = {Articulation Work, Common Information Spaces, Coordination, Coordination Mechanism, Formal and Informal Communication, Lightweight Displays, Small Companies, Software Development},
pages = {1120--1130},
}

    • Boden, A., Dörner, C., Draxler, S., Pipek, V., Stevens, G. & Wulf, V. (2014)Tangible and Screen-Based Interfaces for End-User Workflow Modeling

      IN IEEE Software, Vol. 31, Pages: 65–71 doi:10.1109/MS.2013.71
      [BibTeX] [Download PDF] 

      @article{boden_tangible_2014,
title = {Tangible and {Screen}-{Based} {Interfaces} for {End}-{User} {Workflow} {Modeling}},
volume = {31},
url = {http://dx.doi.org/10.1109/MS.2013.71},
doi = {10.1109/MS.2013.71},
number = {4},
journal = {IEEE Software},
author = {Boden, Alexander and Dörner, Christian and Draxler, Sebastian and Pipek, Volkmar and Stevens, Gunnar and Wulf, Volker},
year = {2014},
keywords = {CSCW, PRAXLABS, A-Paper, MdK, EUDISMES},
pages = {65--71},
}

    • Boden, A., Rosswog, F., Stevens, G. & Wulf, V. (2014)Mobile Displays in Global Software Development: Opportunities and Limitations

      Position paper for Workshop on Global Software Development in a CSCW Perspective. Baltimore
      [BibTeX] [Download PDF] 

      @inproceedings{boden_mobile_2014,
address = {Baltimore},
title = {Mobile {Displays} in {Global} {Software} {Development}: {Opportunities} and {Limitations}},
url = {http://nexgsd.org/events/cscw2014-workshop/position-papers/},
booktitle = {Position paper for {Workshop} on {Global} {Software} {Development} in a {CSCW} {Perspective}},
author = {Boden, Alexander and Rosswog, Frank and Stevens, Gunnar and Wulf, Volker},
year = {2014},
}

    • Prikladnicki, R., Boden, A., Avram, G., de Souza, C. R. B. & Wulf, V. (2014)Data collection in global software engineering research: learning from past experience

      IN Empirical Software Engineering, Vol. 19, Pages: 822–856 doi:10.1007/s10664-012-9240-x
      [BibTeX] [Download PDF] 

      @article{prikladnicki_data_2014,
title = {Data collection in global software engineering research: learning from past experience},
volume = {19},
issn = {1382-3256},
url = {http://link.springer.com/10.1007/s10664-012-9240-x},
doi = {10.1007/s10664-012-9240-x},
number = {4},
journal = {Empirical Software Engineering},
author = {Prikladnicki, Rafael and Boden, Alexander and Avram, Gabriela and de Souza, Cleidson R. B. and Wulf, Volker},
month = jan,
year = {2014},
pages = {822--856},
}

    • Liu, J., Boden, A., Randall, D., Wulf, V. & Augustin, S. (2014)Enriching the Distressing Reality : Social Media Use by Chinese Migrant Workers

      IN Cscw, Pages: 710–721 doi:10.1145/2531602.2531632
      [BibTeX] 

      @article{liu_enriching_2014,
title = {Enriching the {Distressing} {Reality} : {Social} {Media} {Use} by {Chinese} {Migrant} {Workers}},
doi = {10.1145/2531602.2531632},
journal = {Cscw},
author = {Liu, Jingjing and Boden, Alexander and Randall, David and Wulf, Volker and Augustin, Sankt},
year = {2014},
pages = {710--721},
}

    • Ludwig, T., Stickel, O., Boden, A. & Pipek, V. (2014)Towards sociable technologies: an empirical study on designing appropriation infrastructures for 3D printing

      Designing Interactive Systems Conference 2014, DIS ’14, Vancouver, BC, Canada, June 21-25, 2014., Publisher: ACM, Pages: 835–844 doi:10.1145/2598510.2598528
      [BibTeX] [Download PDF] 

      @inproceedings{ludwig_towards_2014,
title = {Towards sociable technologies: an empirical study on designing appropriation infrastructures for {3D} printing},
isbn = {978-1-4503-2902-6},
url = {http://doi.acm.org/10.1145/2598510.2598528},
doi = {10.1145/2598510.2598528},
booktitle = {Designing {Interactive} {Systems} {Conference} 2014, {DIS} '14, {Vancouver}, {BC}, {Canada}, {June} 21-25, 2014},
publisher = {ACM},
author = {Ludwig, Thomas and Stickel, Oliver and Boden, Alexander and Pipek, Volkmar},
editor = {Wakkary, Ron and Harrison, Steve and Neustaedter, Carman and Bardzell, Shaowen and Paulos, Eric},
year = {2014},
keywords = {CSCW, FabLab},
pages = {835--844},
}

    • von Rekowski, T., Boden, A., Stickel, O., Hornung, D. & Stevens, G. (2014)Playful, collaborative approaches to 3D modeling and 3D printing

      Mensch & Computer: Tagungsband., Publisher: De Gruyter Oldenbourg, Pages: 363–366
      [BibTeX] [Download PDF] 

      @inproceedings{von_rekowski_playful_2014,
title = {Playful, collaborative approaches to {3D} modeling and {3D} printing},
url = {http://dl.mensch-und-computer.de/handle/123456789/3845},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {De Gruyter Oldenbourg},
author = {von Rekowski, Thomas and Boden, Alexander and Stickel, Oliver and Hornung, Dominik and Stevens, Gunnar},
editor = {Butz, Andreas and Koch, Michael and Schlichter, Johann H},
year = {2014},
keywords = {CSCW, FabLab, Come\_In},
pages = {363--366},
}

    • Draxler, S., Stevens, G. & Boden, A. (2014)Keeping the Development Environment Up to Date—A Study of the Situated Practices of Appropriating the Eclipse IDE

      IN IEEE Transactions on Software Engineering, Vol. 40, Pages: 1061–1074
      [BibTeX] 

      @article{draxler_keeping_2014,
title = {Keeping the {Development} {Environment} {Up} to {Date}—{A} {Study} of the {Situated} {Practices} of {Appropriating} the {Eclipse} {IDE}},
volume = {40},
number = {11},
journal = {IEEE Transactions on Software Engineering},
author = {Draxler, Sebastian and Stevens, Gregory and Boden, Alexander},
year = {2014},
keywords = {CSCW, A-Paper, CUBES},
pages = {1061--1074},
}

    • Al Akkad, A. & Boden, A. (2014)Kreative Nutzung der verfuegbaren Netzwerkinfrastruktur im Katastrophenfall

      IN i-com – Zeitschrift für interaktive und kooperative Medien, Spcial issue “Interaktiuon und Kooperation im Krisenmanagement”, Vol. 13, Pages: 45–52
      [BibTeX] 

      @article{al_akkad_kreative_2014,
title = {Kreative {Nutzung} der verfuegbaren {Netzwerkinfrastruktur} im {Katastrophenfall}},
volume = {13},
number = {1},
journal = {i-com - Zeitschrift für interaktive und kooperative Medien, Spcial issue "Interaktiuon und Kooperation im Krisenmanagement"},
author = {Al Akkad, Amro and Boden, Alexander},
year = {2014},
pages = {45--52},
}

    • Al-Akkad, A., Raffelsberger, C., Boden, A., Ramirez, L. & Zimmermann, A. (2014)Tweeting ‘when online is off’? opportunistically creating mobile ad-hoc networks in response to disrupted infrastructure

      Proceedings of the 11th International Conference on Information Systems for Crisis Response and Management. University Park, Pennsylvania.
      [BibTeX] 

      @inproceedings{al-akkad_tweeting_2014,
title = {Tweeting ‘when online is off'? opportunistically creating mobile ad-hoc networks in response to disrupted infrastructure},
booktitle = {Proceedings of the 11th {International} {Conference} on {Information} {Systems} for {Crisis} {Response} and {Management}. {University} {Park}, {Pennsylvania}},
author = {Al-Akkad, Amro and Raffelsberger, Christian and Boden, Alexander and Ramirez, Leonardo and Zimmermann, Andreas},
year = {2014},
}

    • Stickel, O., Boden, A., Stevens, G., Pipek, V. & Wulf, V. (2014)Bottom-Up Kultur in Siegen: Ein Bericht über aktuelle Strukturen, Entwicklungen und Umnutzungsprozesse

      IN Diagonal, Vol. 35, Pages: 55–70 doi:10.14220/digo.2014.35.1.55
      [BibTeX] [Download PDF] 

      @article{stickel_bottom-up_2014,
title = {Bottom-{Up} {Kultur} in {Siegen}: {Ein} {Bericht} über aktuelle {Strukturen}, {Entwicklungen} und {Umnutzungsprozesse}},
volume = {35},
issn = {0938-7161},
url = {http://www.vr-elibrary.de/doi/abs/10.14220/digo.2014.35.1.55},
doi = {10.14220/digo.2014.35.1.55},
number = {1},
journal = {Diagonal},
author = {Stickel, Oliver and Boden, Alexander and Stevens, Gunnar and Pipek, Volkmar and Wulf, Volker},
year = {2014},
keywords = {CSCW, FabLab},
pages = {55--70},
}

    • Al-Akkad, A., Raffelsberger, C., Boden, A., Ramirez, L. & Zimmermann, A. (2014)Tweeting ‘When Online is Off’? Opportunistically Creating Mobile Ad-hoc Networks in Response to Disrupted Infrastructure

      , Pages: 10
      [BibTeX] [Abstract]

      In this paper, we present a system that enables people to post and receive tweets despite disruptions of existing network infrastructure. Our system opportunistically deploys mobile ad hoc networks (MANETs) based on Wi-Fi in which people can communicate with each other in a peer-to-peer fashion. A MANET per se constitutes an isolated island, but as people carry devices around that can join other MANETs, eventually people can transport previously collected data to the online world. Compared to other systems that aim to enable communication in crisis, our system differs in two ways: it does not rely on existing network infrastructure, and it exploits established protocols and standards allowing it to run on off-the-shelf, commercially available smartphones. We evaluated our prototype with a group of students and practitioners. Overall, we received positive feedback on the potential of our technology, but also were pointed to limitations requiring future work.

      @article{al-akkad_tweeting_2014-1,
title = {Tweeting ‘{When} {Online} is {Off}’? {Opportunistically} {Creating} {Mobile} {Ad}-hoc {Networks} in {Response} to {Disrupted} {Infrastructure}},
abstract = {In this paper, we present a system that enables people to post and receive tweets despite disruptions of existing network infrastructure. Our system opportunistically deploys mobile ad hoc networks (MANETs) based on Wi-Fi in which people can communicate with each other in a peer-to-peer fashion. A MANET per se constitutes an isolated island, but as people carry devices around that can join other MANETs, eventually people can transport previously collected data to the online world. Compared to other systems that aim to enable communication in crisis, our system differs in two ways: it does not rely on existing network infrastructure, and it exploits established protocols and standards allowing it to run on off-the-shelf, commercially available smartphones. We evaluated our prototype with a group of students and practitioners. Overall, we received positive feedback on the potential of our technology, but also were pointed to limitations requiring future work.},
language = {en},
author = {Al-Akkad, Amro and Raffelsberger, Christian and Boden, Alexander and Ramirez, Leonardo and Zimmermann, Andreas},
year = {2014},
pages = {10},
}

    2013

    • Stevens, G., Boden, A. & von Rekowski, T. (2013)Objects-to-think-with-together: Rethinking Papert’s fusion of design and use in the age of online sociability

      Proceedings of the International Symposium on End User Development. Copenhagen, Denmark
      [BibTeX] 

      @inproceedings{stevens_objects--think--together_2013,
address = {Copenhagen, Denmark},
title = {Objects-to-think-with-together: {Rethinking} {Papert}'s fusion of design and use in the age of online sociability},
booktitle = {Proceedings of the {International} {Symposium} on {End} {User} {Development}},
author = {Stevens, Gunnar and Boden, Alexander and von Rekowski, Thomas},
year = {2013},
}

    • Al Akkad, A., Ramirez, L., Denef, S., Boden, A., Wood, L., Büscher, M. & Zimmermann, A. (2013)Reconstructing normality: The use of infrastructure leftovers in crisis situations as inspiration for the design of resilient technology

      Proceedings of OzCHI. Adelaide, Australia
      [BibTeX] 

      @inproceedings{al_akkad_reconstructing_2013,
address = {Adelaide, Australia},
title = {Reconstructing normality: {The} use of infrastructure leftovers in crisis situations as inspiration for the design of resilient technology},
booktitle = {Proceedings of {OzCHI}},
author = {Al Akkad, Amro and Ramirez, Leonardo and Denef, Sebastian and Boden, Alexander and Wood, Lisa and Büscher, Monika and Zimmermann, Andreas},
year = {2013},
}

    • Avram, G., Boden, A., Posch, I. & Stevens, G. (2013)Do-It-Yourself Sustainable Living : Op- portunities and challenges for DIY communities

      IN Workshop on Post-Sustainability (co-located with CHI 2013)
      [BibTeX] 

      @article{avram_-it-yourself_2013,
title = {Do-{It}-{Yourself} {Sustainable} {Living} : {Op}- portunities and challenges for {DIY} communities},
journal = {Workshop on Post-Sustainability (co-located with CHI 2013)},
author = {Avram, Gabriela and Boden, Alexander and Posch, Irene and Stevens, Gunnar},
year = {2013},
}

    • Boden, A., Ludwig, T. & Pipek, V. (2013)Designing Infrastructures for Appropriation Support in 3D Printing Communities

      Proceedings of the First European Fab Lab Conference (FabLabCon 2013). Aachen
      [BibTeX] [Download PDF] 

      @inproceedings{boden_designing_2013,
address = {Aachen},
title = {Designing {Infrastructures} for {Appropriation} {Support} in {3D} {Printing} {Communities}},
url = {http://hci.rwth-aachen.de/public/FabLabCon/Slides/0103_VolkmarPiepek_AlexanderBoden.pdf},
booktitle = {Proceedings of the {First} {European} {Fab} {Lab} {Conference} ({FabLabCon} 2013)},
author = {Boden, Alexander and Ludwig, Thomas and Pipek, Volkmar},
year = {2013},
keywords = {CSCW},
}

    • Boden, A., Avram, G., Posch, I., Pipek, V. & Fitzpatrick, G. (2013)Workshop on EUD for Supporting Sustainability in Maker Communities

      End-User Development – 4th International Symposium, IS-EUD 2013, Copenhagen, Denmark, June 10-13, 2013. Proceedings., Publisher: Springer, Pages: 298–303 doi:10.1007/978-3-642-38706-7_30
      [BibTeX] [Download PDF] 

      @inproceedings{boden_workshop_2013,
series = {Lecture {Notes} in {Computer} {Science}},
title = {Workshop on {EUD} for {Supporting} {Sustainability} in {Maker} {Communities}},
volume = {7897},
isbn = {978-3-642-38705-0},
url = {http://dx.doi.org/10.1007/978-3-642-38706-7_30},
doi = {10.1007/978-3-642-38706-7_30},
booktitle = {End-{User} {Development} - 4th {International} {Symposium}, {IS}-{EUD} 2013, {Copenhagen}, {Denmark}, {June} 10-13, 2013. {Proceedings}},
publisher = {Springer},
author = {Boden, Alexander and Avram, Gabriela and Posch, Irene and Pipek, Volkmar and Fitzpatrick, Geraldine},
editor = {Dittrich, Yvonne and Burnett, Margaret M and Mørch, Anders I and Redmiles, David F},
year = {2013},
keywords = {CSCW, PRAXLABS},
pages = {298--303},
}

    2012

    • Boden, A., Roßwog, F. & Stevens, G. (2012)Leichtgewichtige Displays für verteilte Softwareteams

      IN Mensch & Computer: Workshopband, Pages: 433–438
      [BibTeX] [Abstract]

      Dieser Beitrag untersucht die Nutzung von iPads als leichtgewichtige Public Displays zur Unterstützung von spezifischen Problemen bei der Zusammenarbeit in verteilten Softwareentwicklungsteams. Das Design basiert auf empirischen Studien in kleinen Softwarefirmen und zielt auf eine integrierte Darstellung von formalen und informellen Aspekten der Teamkoordination in einem gemeinsamen Arbeitskontext. Dazu werden auf einem Display gesammelte Nachrichten über relevante Vorgänge im Team wie auf einem Schwarzen Brett dargestellt. Die Nachrichten werden dabei entweder von Benutzern erstellt oder automatisch per RSS-Feed von Webseiten oder Informationssystemen erzeugt und sollen als „Tickets To Talk“ die Mitarbeiter zum Wissensaustausch anregen und die gegenseitige Awareness steigern. In diesem Beitrag stellen wir unser empirisch informiertes Design und erste Ergebnisse einer evaluativen Feldstudie vor.

      @article{boden_leichtgewichtige_2012,
title = {Leichtgewichtige {Displays} für verteilte {Softwareteams}},
abstract = {Dieser Beitrag untersucht die Nutzung von iPads als leichtgewichtige Public Displays zur Unterstützung von spezifischen Problemen bei der Zusammenarbeit in verteilten Softwareentwicklungsteams. Das Design basiert auf empirischen Studien in kleinen Softwarefirmen und zielt auf eine integrierte Darstellung von formalen und informellen Aspekten der Teamkoordination in einem gemeinsamen Arbeitskontext. Dazu werden auf einem Display gesammelte Nachrichten über relevante Vorgänge im Team wie auf einem Schwarzen Brett dargestellt. Die Nachrichten werden dabei entweder von Benutzern erstellt oder automatisch per RSS-Feed von Webseiten oder Informationssystemen erzeugt und sollen als „Tickets To Talk“ die Mitarbeiter zum Wissensaustausch anregen und die gegenseitige Awareness steigern. In diesem Beitrag stellen wir unser empirisch informiertes Design und erste Ergebnisse einer evaluativen Feldstudie vor.},
journal = {Mensch \& Computer: Workshopband},
author = {Boden, Alexander and Roßwog, Frank and Stevens, Gunnar},
year = {2012},
pages = {433--438},
}

    • Draxler, S., Stevens, G., Stein, M., Boden, A. & Randall, D. (2012)Supporting the social context of technology appropriation

      Proceedings of the 2012 ACM annual conference on Human Factors in Computing Systems – CHI ’12. New York, New York, USA, Publisher: ACM Press, Pages: 2835–2844 doi:10.1145/2207676.2208687
      [BibTeX] [Download PDF] 

      @inproceedings{draxler_supporting_2012,
address = {New York, New York, USA},
title = {Supporting the social context of technology appropriation},
isbn = {978-1-4503-1015-4},
url = {http://dl.acm.org/citation.cfm?doid=2207676.2208687},
doi = {10.1145/2207676.2208687},
booktitle = {Proceedings of the 2012 {ACM} annual conference on {Human} {Factors} in {Computing} {Systems} - {CHI} '12},
publisher = {ACM Press},
author = {Draxler, Sebastian and Stevens, Gunnar and Stein, Martin and Boden, Alexander and Randall, David},
year = {2012},
keywords = {A-Paper},
pages = {2835--2844},
}

    • Boden, A., Avram, G., Bannon, L. & Wulf, V. (2012)Knowledge Sharing Practices and the Impact of Cultural Factors: Lessons from Two Case Studies of Offshoring in SME

      IN Software Maintenance and Evolution: Research, and Practice, Vol. 24, Pages: 139–152 doi:10.1002/smr.473
      [BibTeX] [Download PDF] 

      @article{boden_knowledge_2012,
title = {Knowledge {Sharing} {Practices} and the {Impact} of {Cultural} {Factors}: {Lessons} from {Two} {Case} {Studies} of {Offshoring} in {SME}},
volume = {24},
issn = {20477473},
url = {http://doi.wiley.com/10.1002/smr.473},
doi = {10.1002/smr.473},
number = {2},
journal = {Software Maintenance and Evolution: Research, and Practice},
author = {Boden, Alexander and Avram, Gabriela and Bannon, Liam and Wulf, Volker},
month = mar,
year = {2012},
pages = {139--152},
}

    • Boden, A., Nett, B., Wulf, V. & von Rekowski, T. (2012)Article: Strategic Learning

      IN Seel, N. (Ed.), Encyclopedia of the Sciences of Learning
      [BibTeX] 

      @incollection{boden_article_2012,
title = {Article: {Strategic} {Learning}},
booktitle = {Encyclopedia of the {Sciences} of {Learning}},
publisher = {Springer},
author = {Boden, Alexander and Nett, Bernhard and Wulf, Volker and von Rekowski, Thomas},
editor = {Seel, Norbert},
year = {2012},
}

    • Müller, C. & Boden, A. (2012)Neue Medien und technische Hilfen im Alltag – ein Wegweiser

      IN Broschüre im Auftrag des BMFSFJ
      [BibTeX] [Download PDF] 

      @article{muller_neue_2012,
title = {Neue {Medien} und technische {Hilfen} im {Alltag} – ein {Wegweiser}},
url = {https://www.wineme.uni-siegen.de/wp-content/uploads/2018/10/Neue_Medien_und_technische_Hilfen_im_Alltag.pdf},
journal = {Broschüre im Auftrag des BMFSFJ},
author = {Müller, Claudia and Boden, Alexander},
year = {2012},
keywords = {italg},
}

    2011

    • Boden, A. (2011)Coordination and learning in global software development : articulation work in distributed cooperation of small companies

      [BibTeX] [Download PDF] 

      @book{boden_coordination_2011,
title = {Coordination and learning in global software development : articulation work in distributed cooperation of small companies},
url = {http://www.wineme.uni-siegen.de/wp-content/uploads/2016/11/diss_boden_coord-learn-glob-softw-developm_2011.pdf},
author = {Boden, Alexander},
year = {2011},
keywords = {Dissertation},
}

    • Draxler, S., Jung, A., Boden, A. & Stevens, G. (2011)Workplace Warriors : Identifying Team Practices of Appropriation in Software Ecosystems

      Chase’11. Waikiki, Honululu, HI, USA, Publisher: ACM, Pages: 57–60 doi:10.1145/1984642.1984656
      [BibTeX] [Abstract]

      Since the 1990s, the forms of production, distribution, configuration and appropriation of software have changed fundamentally. Nowadays, software is often embedded in software ecosystems, i.e. in complex interrelations between different stakeholders who are connected by a shared technological platform. In our paper, we investigate how small software teams deal with the challenges of appropriating and configuring software in the Eclipse ecosystem for their daily work. We empirically identify three different approaches for dealing with appropriation in software ecosystems which are represented by the “ideal types” lone warrior, centralized organization, and collegial collaboration. Based on a discussion of these strategies and the underlying appropriation practices we found in the field, we suggest theoretical and practical implications for supporting appropriation in software ecosystems.

      @inproceedings{draxler_workplace_2011,
address = {Waikiki, Honululu, HI, USA},
title = {Workplace {Warriors} : {Identifying} {Team} {Practices} of {Appropriation} in {Software} {Ecosystems}},
isbn = {978-1-4503-0576-1},
doi = {10.1145/1984642.1984656},
abstract = {Since the 1990s, the forms of production, distribution, configuration and appropriation of software have changed fundamentally. Nowadays, software is often embedded in software ecosystems, i.e. in complex interrelations between different stakeholders who are connected by a shared technological platform. In our paper, we investigate how small software teams deal with the challenges of appropriating and configuring software in the Eclipse ecosystem for their daily work. We empirically identify three different approaches for dealing with appropriation in software ecosystems which are represented by the “ideal types” lone warrior, centralized organization, and collegial collaboration. Based on a discussion of these strategies and the underlying appropriation practices we found in the field, we suggest theoretical and practical implications for supporting appropriation in software ecosystems.},
booktitle = {Chase'11},
publisher = {ACM},
author = {Draxler, Sebastian and Jung, Adrian and Boden, Alexander and Stevens, Gunnar},
year = {2011},
keywords = {appropriation, tailorability, software, software engineering},
pages = {57--60},
}

    • Boden, A., Müller, C. & Nett, B. (2011)Conducting a Business Ethnography in Global Software Development projects of small German enterprises

      IN Information and Software Technology, Vol. 53, Pages: 1012–1021 doi:10.1016/j.infsof.2011.01.009
      [BibTeX] [Abstract]

      Context Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods. Objective We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises. Method The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes. Results We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites. Conclusions We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.

      @article{boden_conducting_2011,
title = {Conducting a {Business} {Ethnography} in {Global} {Software} {Development} projects of small {German} enterprises},
volume = {53},
doi = {10.1016/j.infsof.2011.01.009},
abstract = {Context Studying work practices in the context of Global Software Development (GSD) projects entails multiple opportunities and challenges for the researchers. Understanding and tackling these challenges requires a careful and rigor application of research methods. Objective We want to contribute to the understanding of the challenges of studying GSD by reflecting on several obstacles we had to deal with when conducting ethnographically-informed research on offshoring in German small to medium-sized enterprises. Method The material for this paper is based on reflections and field notes from two research projects: an exploratory ethnographic field study, and a study that was framed as a Business Ethnography. For the analysis, we took a Grounded Theory-oriented coding and analysis approach in order to identify issues and challenges documented in our research notes. Results We introduce the concept of Business Ethnography and discuss our experiences of adapting and implementing this action research concept for our study. We identify and discuss three primary issues: understanding complex global work practices from a local perspective, adapting to changing interests of the participants, and dealing with micro-political frictions between the cooperating sites. Conclusions We identify common interests between the researchers and the companies as a challenge and chance for studies on offshoring. Building on our experiences from the field, we argue for an active conceptualization of struggles and conflicts in the field as well as for extending the role of the ethnographer to that of a learning mediator.},
number = {9},
journal = {Information and Software Technology},
author = {Boden, Alexander and Müller, Claudia and Nett, Bernhard},
year = {2011},
keywords = {Methodology, Business Ethnography, Global Software Engineering, Offshoring, Qualitative research, Small to medium-sized enterprises, italg},
pages = {1012--1021},
}

    2010

    • Boden, A., Draxler, S. & Wulf, V. (2010)Aneignungspraktiken von Software-Entwicklern beim Offshoring Fallstudie eines kleinen deutschen Softwareunternehmens

      IN Wirtschaftsinformatik, Pages: 755–766
      [BibTeX] 

      @article{boden_aneignungspraktiken_2010,
title = {Aneignungspraktiken von {Software}-{Entwicklern} beim {Offshoring} {Fallstudie} eines kleinen deutschen {Softwareunternehmens}},
journal = {Wirtschaftsinformatik},
author = {Boden, Alexander and Draxler, Sebastian and Wulf, Volker},
year = {2010},
keywords = {A-Paper},
pages = {755--766},
}

    2009

    • Boden, A., Nett, B. & Wulf, V. (2009)Operational and Strategic Learning in Global Software Development – Implications from two Offshoring Case Studies in Small Enterprises

      IN IEEE Software, Pages: 1–15 doi:10.1109/MS.2009.153
      [BibTeX] [Abstract] [Download PDF]

      Small to medium-sized software enterprises (SME) increasingly participate in offshoring activities. Detecting market niches and deploying highly flexible software development approaches are seen as key competitive abilities of SME. Therefore, it is of major importance to learn how offshoring affects these capabilities which are closely related to organizational learning. We present case studies from two German companies that engage in offshoring of software development. By comparing the cases with each other, we highlight the different structures the companies chose for their development work and how these structures were enacted in practice. Furthermore, we show how related practices affect strategic and operational aspects of Argyris et al.’s (1985) conception of single- and double-loop learning. Our case studies show that organizational learning is a problem for SME engaged in offshoring and that an inability for double-loop learning can even lead to failures in case of organizational restructuring.

      @article{boden_operational_2009,
title = {Operational and {Strategic} {Learning} in {Global} {Software} {Development} - {Implications} from two {Offshoring} {Case} {Studies} in {Small} {Enterprises}},
issn = {0740-7459},
url = {http://ieeexplore.ieee.org/lpdocs/epic03/wrapper.htm?arnumber=5232803},
doi = {10.1109/MS.2009.153},
abstract = {Small to medium-sized software enterprises (SME) increasingly participate in offshoring activities. Detecting market niches and deploying highly flexible software development approaches are seen as key competitive abilities of SME. Therefore, it is of major importance to learn how offshoring affects these capabilities which are closely related to organizational learning. We present case studies from two German companies that engage in offshoring of software development. By comparing the cases with each other, we highlight the different structures the companies chose for their development work and how these structures were enacted in practice. Furthermore, we show how related practices affect strategic and operational aspects of Argyris et al.'s (1985) conception of single- and double-loop learning. Our case studies show that organizational learning is a problem for SME engaged in offshoring and that an inability for double-loop learning can even lead to failures in case of organizational restructuring.},
journal = {IEEE Software},
author = {Boden, Alexander and Nett, Bernhard and Wulf, Volker},
year = {2009},
keywords = {Artos},
pages = {1--15},
}

    • Boden, A., Avram, G., Bannon, L. & Wulf, V. (2009)Knowledge Management in Distributed Software Development Teams – Does Culture Matter?

      IN 2009 Fourth IEEE International Conference on Global Software Engineering, Pages: 18–27 doi:10.1109/ICGSE.2009.10
      [BibTeX] [Abstract]

      Software development requires complex context specific knowledge regarding the particularities of different technologies, the potential of existing software and the needs and expectations of the users. Hence, efficient knowledge management counts amongst the most important challenges for software teams. In international teams, one of the most important issues regarding knowledge sharing is the impact of culture under different aspects: national, organizational and professional. There seem to be very few studies dealing with the issue of culture in regard to knowledge management practices in GSE. We want to contribute to the discussion by presenting case studies of small size software teams dealing with international software development in the context of offshoring. In doing so, we illustrate how cultural and social issues influence the way knowledge exchange is performed by analyzing several knowledge management practices, considering the role of meetings, artifacts and tools, knowledge brokers and mutual visits between sites.

      @article{boden_knowledge_2009,
title = {Knowledge {Management} in {Distributed} {Software} {Development} {Teams} - {Does} {Culture} {Matter}?},
doi = {10.1109/ICGSE.2009.10},
abstract = {Software development requires complex context specific knowledge regarding the particularities of different technologies, the potential of existing software and the needs and expectations of the users. Hence, efficient knowledge management counts amongst the most important challenges for software teams. In international teams, one of the most important issues regarding knowledge sharing is the impact of culture under different aspects: national, organizational and professional. There seem to be very few studies dealing with the issue of culture in regard to knowledge management practices in GSE. We want to contribute to the discussion by presenting case studies of small size software teams dealing with international software development in the context of offshoring. In doing so, we illustrate how cultural and social issues influence the way knowledge exchange is performed by analyzing several knowledge management practices, considering the role of meetings, artifacts and tools, knowledge brokers and mutual visits between sites.},
journal = {2009 Fourth IEEE International Conference on Global Software Engineering},
author = {Boden, Alexander and Avram, Gabriela and Bannon, Liam and Wulf, Volker},
year = {2009},
keywords = {Artos},
pages = {18--27},
}

    • Boden, A. & Nett, B. (2009)Trust and social capital: Revisiting an offshoring failure story of a small German software company

      IN 2009 Europaean Conference on Computer Supported Cooperative Work (ECSCW), Pages: 123–142 doi:10.1007/978-1-84882-854-4_7
      [BibTeX] [Abstract] [Download PDF]

      While work organization and social capital are known to be important factors for offshoring success, there is little empirical evidence on how these aspects evolve in the course of offshoring projects. In the literature, trust has been discussed as a personal disposition to abstain from control in a given situation, and was found to remain surprisingly stable in some cases. By analyzing the relation between control and trust in the course of a failed offshoring project, we want to add to the discussion on social capital as a factor for successful offshoring. The results of our long-term ethnographic study are somewhat paradox: in our case, ongoing conflicts motivated attempts to strengthen control, although personal trust and social capital remained strong. Despite the fact that the confidence of the partners in their offshoring project was weakened over time, the trust among the partners prevailed. However, social capital was not only unable to save the offshoring project—it also seemed to hinder the conflict resolution in some regards. Therefore, we argue that while social capital is an important factor, it should not be regarded as a context-free asset, but rather (in Bourdieus perspective) as a risky investment.

      @article{boden_trust_2009,
title = {Trust and social capital: {Revisiting} an offshoring failure story of a small {German} software company},
url = {http://www.springerlink.com/index/M217N5717666163L.pdf},
doi = {10.1007/978-1-84882-854-4_7},
abstract = {While work organization and social capital are known to be important factors for offshoring success, there is little empirical evidence on how these aspects evolve in the course of offshoring projects. In the literature, trust has been discussed as a personal disposition to abstain from control in a given situation, and was found to remain surprisingly stable in some cases. By analyzing the relation between control and trust in the course of a failed offshoring project, we want to add to the discussion on social capital as a factor for successful offshoring. The results of our long-term ethnographic study are somewhat paradox: in our case, ongoing conflicts motivated attempts to strengthen control, although personal trust and social capital remained strong. Despite the fact that the confidence of the partners in their offshoring project was weakened over time, the trust among the partners prevailed. However, social capital was not only unable to save the offshoring project—it also seemed to hinder the conflict resolution in some regards. Therefore, we argue that while social capital is an important factor, it should not be regarded as a context-free asset, but rather (in Bourdieus perspective) as a risky investment.},
number = {September},
journal = {2009 Europaean Conference on Computer Supported Cooperative Work (ECSCW)},
author = {Boden, Alexander and Nett, Bernhard},
year = {2009},
keywords = {Artos},
pages = {123--142},
}

    • Boden, A. & Avram, G. (2009)Bridging Knowledge Distribution-The Role of Knowledge Brokers in Distributed Software Development Teams

      IN 2009 ICSE Workshop on Cooperative and Human Aspects on Software Engineering, CHASE 2009 (2009), Pages: 8–11 doi:10.1109/CHASE.2009.5071402
      [BibTeX] [Abstract] [Download PDF]

      Software development requires the handling of complex and context specific knowledge to be successful. Hence, efficient knowledge management (KM) counts amongst the most important challenges for any software project, but especially for small enterprises working with distributed teams. One important topic for KM in distributed teams is the role of bridges enacted by people who become boundary spanners and facilitate the exchange of knowledge between the sites. In our paper we present empirical findings related to such bridges in the context of two small companies with offshore sites. In doing so, we concentrate on the particular roles these knowledge brokers play in the distributed development practices. We show how small software companies rely on the commitment of particular team members and informal knowledge management practices. The paper concludes with a number of open questions to be addressed by future studies.

      @article{boden_bridging_2009,
title = {Bridging {Knowledge} {Distribution}-{The} {Role} of {Knowledge} {Brokers} in {Distributed} {Software} {Development} {Teams}},
url = {http://dx.doi.org/10.1109/CHASE.2009.5071402%5Cnhttp://ieeexplore.ieee.org/xpls/abs_all.jsp?arnumber=5071402},
doi = {10.1109/CHASE.2009.5071402},
abstract = {Software development requires the handling of complex and context specific knowledge to be successful. Hence, efficient knowledge management (KM) counts amongst the most important challenges for any software project, but especially for small enterprises working with distributed teams. One important topic for KM in distributed teams is the role of bridges enacted by people who become boundary spanners and facilitate the exchange of knowledge between the sites. In our paper we present empirical findings related to such bridges in the context of two small companies with offshore sites. In doing so, we concentrate on the particular roles these knowledge brokers play in the distributed development practices. We show how small software companies rely on the commitment of particular team members and informal knowledge management practices. The paper concludes with a number of open questions to be addressed by future studies.},
journal = {2009 ICSE Workshop on Cooperative and Human Aspects on Software Engineering, CHASE 2009 (2009)},
author = {Boden, Alexander and Avram, Gabriela},
year = {2009},
keywords = {Artos},
pages = {8--11},
}

    • Nett, B., Boden, A. & Müller, C. (2009)Business Ethnography als ethnografische Gestaltungsperspektive

      IN Kultur-Forschung. Zum Profil einer volkskundlichen Kulturwissenschaft Münster
      [BibTeX] 

      @incollection{nett_business_2009,
address = {Münster},
title = {Business {Ethnography} als ethnografische {Gestaltungsperspektive}},
booktitle = {Kultur-{Forschung}. {Zum} {Profil} einer volkskundlichen {Kulturwissenschaft}},
publisher = {Lit},
author = {Nett, Bernhard and Boden, Alexander and Müller, Claudia},
year = {2009},
keywords = {Artos, italg},
pages = {111--131},
}

    • Nett, B., Boden, A. & Wulf, V. (2009)Offshoring in kleinen und mittleren Unternehmen der Softwareindustrie

      IN HMD. Praxis der Wirtschaftsinformatik, Vol. 265, Pages: 92–100
      [BibTeX] [Abstract]

      Um ihre Wettbewerbsvorteile nicht zu verlieren, sind kleine und mittlere Unternehmen (KMU) der Softwareindustrie beim Offshoring auf ein hohes Maß an Flexibilität angewiesen. Die häufig für Offshoring empfohlene Formalisierung der Softwareentwicklung ist daher für KMU nur mit Einschränkungen möglich. Um die praxis-relevanten Probleme deutscher KMU im Kontext von Offshoring besser zu verstehen, untersuchen wir diese mittels qualitativer empirischer Forschungsmethoden. Wir zeigen anhand einer Einzelfallstudie, dass KMU im Rahmen von Offshoring häufig gezwungen sind, ihren Offshore-Entwicklern mehr Autonomie einzuräumen, als ursprünglich gewünscht wurde. Die geografische Verteilung von Kompetenz und Wissen erfordert dabei ständige informelle Abstimmungsprozesse zwischen den Teams. Diese sogenannte Artikulationsarbeit kann – als Pendant zu formellen Formen von Koordination – offenbar durch formale Koordinationswerkzeuge (etwa Fehlerdatenbanken) unterstützt, aber nicht ersetzt werden. Für KMU der Softwareindustrie kann es daher beim Offshoring notwendig sein, auf ein synergetisches Verhältnis zwischen formeller Koordination und informeller Artikulationsarbeit zu achten, statt die Entwicklung einseitig zu formalisieren.

      @article{nett_offshoring_2009,
title = {Offshoring in kleinen und mittleren {Unternehmen} der {Softwareindustrie}},
volume = {265},
abstract = {Um ihre Wettbewerbsvorteile nicht zu verlieren, sind kleine und mittlere Unternehmen (KMU) der Softwareindustrie beim Offshoring auf ein hohes Maß an Flexibilität angewiesen. Die häufig für Offshoring empfohlene Formalisierung der Softwareentwicklung ist daher für KMU nur mit Einschränkungen möglich. Um die praxis-relevanten Probleme deutscher KMU im Kontext von Offshoring besser zu verstehen, untersuchen wir diese mittels qualitativer empirischer Forschungsmethoden. Wir zeigen anhand einer Einzelfallstudie, dass KMU im Rahmen von Offshoring häufig gezwungen sind, ihren Offshore-Entwicklern mehr Autonomie einzuräumen, als ursprünglich gewünscht wurde. Die geografische Verteilung von Kompetenz und Wissen erfordert dabei ständige informelle Abstimmungsprozesse zwischen den Teams. Diese sogenannte Artikulationsarbeit kann - als Pendant zu formellen Formen von Koordination - offenbar durch formale Koordinationswerkzeuge (etwa Fehlerdatenbanken) unterstützt, aber nicht ersetzt werden. Für KMU der Softwareindustrie kann es daher beim Offshoring notwendig sein, auf ein synergetisches Verhältnis zwischen formeller Koordination und informeller Artikulationsarbeit zu achten, statt die Entwicklung einseitig zu formalisieren.},
journal = {HMD. Praxis der Wirtschaftsinformatik},
author = {Nett, Bernhard and Boden, Alexander and Wulf, Volker},
year = {2009},
keywords = {Artos},
pages = {92--100},
}

    2008

    • Boden, A., Nett, B. & Wulf, V. (2008)Articulation work in small-scale offshore software development projects

      IN Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering – CHASE ’08, Pages: 21–24 doi:10.1145/1370114.1370120
      [BibTeX] [Abstract] [Download PDF]

      The paper describes coordination practices of small and medium enterprises (SME) that outsourced parts of their software development to offshore vendors. Our case study in a German company shows that the geographic distribution of knowledge and expertise requires continuous informal coordination across the teams. Such practices can be described as a combination of formal coordination and informal articulation work in the sense of Anselm Strauss’ theoretical framework. Both are closely interwoven and connected to the use of media such as coordination tools and instant messengers. We conclude that SME risk losing their core competencies when neglecting articulation work and hint at mismatches between scientific recommendations and actual development practices of SME.

      @article{boden_articulation_2008,
title = {Articulation work in small-scale offshore software development projects},
issn = {02705257},
url = {http://portal.acm.org/citation.cfm?doid=1370114.1370120},
doi = {10.1145/1370114.1370120},
abstract = {The paper describes coordination practices of small and medium enterprises (SME) that outsourced parts of their software development to offshore vendors. Our case study in a German company shows that the geographic distribution of knowledge and expertise requires continuous informal coordination across the teams. Such practices can be described as a combination of formal coordination and informal articulation work in the sense of Anselm Strauss' theoretical framework. Both are closely interwoven and connected to the use of media such as coordination tools and instant messengers. We conclude that SME risk losing their core competencies when neglecting articulation work and hint at mismatches between scientific recommendations and actual development practices of SME.},
journal = {Proceedings of the 2008 international workshop on Cooperative and human aspects of software engineering - CHASE '08},
author = {Boden, Alexander and Nett, Bernhard and Wulf, Volker},
year = {2008},
keywords = {cscw, Artos, ethnography, articulation work, coordination, nearshoring, offshoring, sme},
pages = {21--24},
}

    2007

    • Boden, A., Nett, B. & Wulf, V. (2007)Coordination Practices in Distributed Software Development of Small Enterprises

      IN International Conference on Global Software Engineering(ICGSE 2007), Pages: 235–246 doi:10.1109/ICGSE.2007.18
      [BibTeX] [Abstract] [Download PDF]

      Global software development has become an important issue for small and medium enterprises. However, the distinct requirements of SME are still not so well understood. In order to contribute to the discussion we present case studies in two small German software companies that engage in offshoring of software development to Eastern Europe. By applying Strauss’ articulation work framework we show to what extent SME rely upon situated coordination practices in order to warrant their agility. These practices are applied during discussions in which the actors reflexively evolve problems and solutions from their distinct perspectives and work practices. Thereby they are closely related to formal and informal communication, which takes place both locally and between the different teams. Our findings further suggest that specialized tools for the support of situated coordination practices in terms of articulation work are not so common in practice.

      @article{boden_coordination_2007,
title = {Coordination {Practices} in {Distributed} {Software} {Development} of {Small} {Enterprises}},
url = {10.1109/ICGSE.2007.18},
doi = {10.1109/ICGSE.2007.18},
abstract = {Global software development has become an important issue for small and medium enterprises. However, the distinct requirements of SME are still not so well understood. In order to contribute to the discussion we present case studies in two small German software companies that engage in offshoring of software development to Eastern Europe. By applying Strauss' articulation work framework we show to what extent SME rely upon situated coordination practices in order to warrant their agility. These practices are applied during discussions in which the actors reflexively evolve problems and solutions from their distinct perspectives and work practices. Thereby they are closely related to formal and informal communication, which takes place both locally and between the different teams. Our findings further suggest that specialized tools for the support of situated coordination practices in terms of articulation work are not so common in practice.},
number = {Icgse},
journal = {International Conference on Global Software Engineering(ICGSE 2007)},
author = {Boden, Alexander and Nett, Bernhard and Wulf, Volker},
year = {2007},
keywords = {Artos, distributed software development, German software company, groupware, small-medium enterprise, small-to-medium enterprises, software development management, Strauss articulation work},
pages = {235--246},
}

    • Boden, A., Stein, M., Müller, C., Hornung, D., Liegl, M., Buscher, M. & Wulf, V. Engaging with Different Levels of Ethical Dilemmas in Participatory Design

      Workshop Engaging with Users and Stakeholders: The Emotional and the Personal. Sanibel Island, Florida, USA, Pages: accepted for publication
      [BibTeX] 

      @inproceedings{boden_engaging_nodate,
address = {Sanibel Island, Florida, USA},
title = {Engaging with {Different} {Levels} of {Ethical} {Dilemmas} in {Participatory} {Design}},
booktitle = {Workshop {Engaging} with {Users} and {Stakeholders}: {The} {Emotional} and the {Personal}},
author = {Boden, Alexander and Stein, Martin and Müller, Claudia and Hornung, Dominik and Liegl, Michael and Buscher, Monika and Wulf, Volker},
pages = {accepted for publication},
}

    • Pins, D., Boden, A., Stevens, G. & Hofmann, B. Aneignung und Gebrauchstauglichkeit von Sprachassistenten im Anwendungsbereich Küche

      , Pages: 6
      [BibTeX] [Abstract]

      Die Küche ist neben dem Wohnzimmer ein Lebensmittelpunkt in vielen Haushalten. Hier wird nicht nur gekocht, sondern auch gelebt und gewirtschaftet. Sie bietet daher viele Potenziale für Smart-Home-Technologien, insbesondere der Verwendung von Sprachassistenten, die eine Reihe von Aufgaben im Bereich Küche unterstützen können. Ziel unserer Forschung ist es, unter Berücksichtigung der Aspekte nutzerorientierte Gestaltung, Anthropomorphismus der Interaktion und Zuverlässigkeit der bereitgestellten Information zu ermitteln, wie eine erfolgreiche Interaktion zwischen Menschen und Sprachassistenten gelingen kann. Die Herausforderung dabei ist unter anderem, dass Anwendungen ineinandergreifen und eine komplexe und vor allem flexible Form der Interaktion mittels Sprache erfordern. Um das Forschungsfeld besser zu verstehen, haben wir in einem ersten Schritt zehn Haushalte über ihre Nutzung und Zufriedenheit mit Sprachassistenten befragt. Erste Ergebnisse dieser explorativen Studie stellen wir im Rahmen dieses Beitrags vor.

      @article{pins_aneignung_nodate,
title = {Aneignung und {Gebrauchstauglichkeit} von {Sprachassistenten} im {Anwendungsbereich} {Küche}},
abstract = {Die Küche ist neben dem Wohnzimmer ein Lebensmittelpunkt in vielen Haushalten. Hier wird nicht nur gekocht, sondern auch gelebt und gewirtschaftet. Sie bietet daher viele Potenziale für Smart-Home-Technologien, insbesondere der Verwendung von Sprachassistenten, die eine Reihe von Aufgaben im Bereich Küche unterstützen können. Ziel unserer Forschung ist es, unter Berücksichtigung der Aspekte nutzerorientierte Gestaltung, Anthropomorphismus der Interaktion und Zuverlässigkeit der bereitgestellten Information zu ermitteln, wie eine erfolgreiche Interaktion zwischen Menschen und Sprachassistenten gelingen kann. Die Herausforderung dabei ist unter anderem, dass Anwendungen ineinandergreifen und eine komplexe und vor allem flexible Form der Interaktion mittels Sprache erfordern. Um das Forschungsfeld besser zu verstehen, haben wir in einem ersten Schritt zehn Haushalte über ihre Nutzung und Zufriedenheit mit Sprachassistenten befragt. Erste Ergebnisse dieser explorativen Studie stellen wir im Rahmen dieses Beitrags vor.},
language = {de},
author = {Pins, Dominik and Boden, Alexander and Stevens, Gunnar and Hofmann, Britta},
pages = {6},
}