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EUDISMES – End User Development in Small and Medium Enterprise Software Systems

eudismes

Duration: 2007-2010

Sponsorship: Bundesministerium für Bildung und Forschung (BMBF)

Contact person: Prof. Dr. Volkmar Pipek

The project aims to develop innovative strategies and techniques of end-user development for the market of software for SMEs. These EUD strategies shall enable end-users (as non-professional developers) to manage their local IT-infrastructure in their organizational and process context.
Following challenges are in the focus of EUDISMES:

  • Evaluation of and development based on existing and potential software architecture methodologies (e.g., service-oriented architectures) to create innovative EUD methods,
  • Evaluation of (software-)ergonomical issues, usability engineering
  • Integration of organizational development (OD), IT design and external consulting services

During the process, a very close cooperation from the participating companies is projected.

Two different and complementary perspectives help to build the EUD approach: the development perspective focuses on the approvement of the development process and applied technologies, while the improvement perspective aims to design the processes of technical and organizational adaptation by active end-users. Therefore, concepts for the technical support of EUD are implemented and evaluated (to support user-user interaction for the establishment and the exchange of software configuration and appropriation):

  • Articulation support: for the exchange of (online-/offline-) comments of software end-users
  • Negotiation support: for the exchange of (online-/offline-) negotiation between end-users regarding software configuration
  • Decision support: for collaborative decisions on software configuration solutions
  • Observation support: with respect to practice of use (e.g., frequency and correlation of use patterns, configuration solutions etc.)
  • Demonstration support: regarding the intended visualization of individual and collaborative use of software
  • Recommendation support: establishment of a recommendation network regarding use patterns and configuration solutions
  • Simulation support: use patterns and configuration solutions shall be simulated in a comprehensive way for end-users
  • Exploration support: enhancement of the simulation by freely configurable, hypothetic use scenarios
  • Version management support: storage and visualization of histories of use patterns and configuration solutions
  • Delegation support: tasks of adaptation and configuration shall be delegated to specific users and roles in user communities

Results and further information on http://www.eudismes.de/

Publications

2014

Christian Dörner, Andrew Faulring, Brad A Myers (2014) EUKLAS: Supporting Copy-and-Paste Strategies for Integrating Example Code, Proceedings of the 5th Workshop on Evaluation and Usability of Programming Languages and Tools, Portland, OR, USA, October 21, 2014, Joshua Sunshine, Thomas D LaToza, Craig Anslow (ed.), p. 13-20, ACM, url, doi:10.1145/2688204.2688208

Alexander Boden, Christian Dörner, Sebastian Draxler, Volkmar Pipek, Gunnar Stevens, Volker Wulf (2014) Tangible and Screen-Based Interfaces for End-User Workflow Modeling, IEEE Software 31(4), p. 65-71, url, doi:10.1109/MS.2013.71

2013

Jan Hess, David Randall, Volkmar Pipek, Volker Wulf (2013) Involving Users in the wild-Participatory Product Development in and with Online Communities, International Journal of Human-Computer Studies (IJHCS) 71(5), p. 570-589, Duluth, MN, USA: Academic Press, Inc., url, doi:10.1016/j.ijhcs.2013.01.003

2012

Jan Hess, Christian Reuter, Volkmar Pipek, Volker Wulf (2012) Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs, International Journal of Cooperative Information Systems (IJCIS) 21(4), p. 263-296, Worldscientific, pdf

Jan Hess, Lin Wan, Benedikt Ley, Volker Wulf (2012) In-situ everywhere: a qualitative feedback infrastructure for cross platform home-IT, Proceedings of EuroITV '12, p. 75-78, New York, NY, USA: ACM, url, doi:10.1145/2325616.2325633

Jan Hess, Benedikt Ley, Corinna Ogonowski, Tim Reichling, Lin Wan, Volker Wulf (2012) New Technology@Home: Impacts on Usage Behavior and Social Structures, Proceedings of the 10th European Conference on Interactive TV and Video, p. 185-194, New York, NY, USA: ACM, url, doi:10.1145/2325616.2325653

2011

Christian Dörner, Torben Wiedenhoefer, Mary-Ann Sprenger, Volkmar Pipek (2011) SISO: Simple Service Orchestration (Video Showcase), Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work, p. 575-576, New York, NY, USA: ACM, url, doi:10.1145/1958824.1958913

Christian Dörner, Fahri Yetim, Volkmar Pipek, Volker Wulf (2011) Supporting business process experts in tailoring business processes, Interacting with Computers 23(3), p. 226-238, url, doi:10.1016/j.intcom.2011.03.001

Jan Hess, Lin Wan, Volkmar Pipek, Guy Küstermann (2011) Using paper and pen to control home-IT: lessons learned by hands-on experience, 9th International Interactive TV&Video Conference, EuroITV '11, Lisbon, Portugal, June 29 - July 01, 2011, Manuel José Damásio, Gustavo Cardoso, Célia Quico, David Geerts (ed.), p. 203-212, ACM, url, doi:10.1145/2000119.2000162

Jan Hess, Christian Dörner, Volkmar Pipek, Torben Wiedenhoefer (2011) Expressing Use - Infrastructure Probes in Professional Environments, End-User Development - 3rd International Symposium, IS-EUD 2011, Torre Canne (BR), Italy, June 7-10, 2011. Proceedings 6654, Maria Francesca Costabile, Yvonne Dittrich, Gerhard Fischer, Antonio Piccinno (ed.), p. 301-306, Springer, url, doi:10.1007/978-3-642-21530-8_30

Jan Hess, Christian Dörner, Volkmar Pipek, Torben Wiedenhoefer (2011) InfraCapture – Capture and Share Descriptions of Issues, Proceedings of the Workshop Appropriation and Creative Use: Linking User Studies and Design at CHI 2011, p. 1-4

2010

Fahri Yetim, Christian Dörner, Volkmar Pipek (2010) Unterstützung von Softwareanpassungen in Kleinen und Mittelständischen Unternehmen: Wege zu einer Anpassungskultur, i-com - Zeitschrift für interaktive und kooperative Medien 9(2), p. 31-37

Christian Dörner (2010) Tailoring software infrastructures: integration of end-user development and service-oriented architectures, Eul

Michael Spahn (2010) Flexibilisierung und Individualisierung des betrieblichen Informationsmanagements durch End-User Development, Siegen: Dissertation, Fachbereich 5 Wirtschaftswissenschaften, Wirtschaftsinformatik und Wirtschaftsrecht, Universität Siegen

2009

Christian Dörner, Sebastian Draxler, Volkmar Pipek, Volker Wulf (2009) End Users at the Bazaar: Designing Next-Generation Enterprise Resource Planning Systems, IEEE Software 26(5), p. 45-51, Los Alamitos, CA, USA: IEEE Computer Society Press, url, doi:10.1109/MS.2009.127

Christian Dörner, Markus Rohde (2009) Softwareanpassungspraxis von kleinen und mittelständischen Unternehmen, HMD - Praxis Wirtschaftsinformatik 269, url

Jan Hess, Torben Wiedenhoefer (2009) Experienced Design for an Info- and Entertainment System in the Hotel Environment, Workshop on Designing and understanding enjoyable media experiences. Workshop on Designing and understanding enjoyable media experiences, European Conference on Interactive TV

2008

Jan Hess, Guy Küstermann, Volkmar Pipek (2008) p(ersonal)Remote - ein individuell gestaltbares Fernbedienungskonzept, Mensch & Computer: Tagungsband, Michael Herczeg, Martin Christof Kindsmüller (ed.), p. 167-176, Oldenbourg Verlag, url

Christian Dörner, Volkmar Pipek, Moritz Weber, Volker Wulf (2008) End-user Development: New Challenges for Service Oriented Architectures, Proceedings of the 4th International Workshop on End-user Software Engineering, p. 71-75, New York, NY, USA: ACM, url, doi:10.1145/1370847.1370863

Jan Hess, Sinja Offenberg, Volkmar Pipek (2008) Community driven development as participation?: involving user communities in a software design process, Proceedings of the Tenth Conference on Participatory Design, PDC 2008, Bloomington, Indiana, USA, October 1-4, 2008, David Hakken, Jesper Simonsen, Toni Roberston (ed.), p. 31-40, ACM, url, doi:10.1145/1795234.1795240

Michael Spahn, Christian Dörner, Volker Wulf (2008) End User Development of Information Artefacts: A Design Challenge for Enterprise Systems, Proceedings of the European Conference on Information Systems (ECIS), Willie Golden, Thomas Acton, Kieran Conboy, Hans van der Heijden, Virpi Kristiina Tuunainen (ed.), p. 482-493, pdf

Markus Hofmann, Benedikt Ley, Christian Dörner (2008) Endbenutzergerechte Anpassung von serviceorientierten Softwaresystemen, Multikonferenz Wirtschaftsinformatik (MKWI), Martin Bichler, Thomas Hess, Helmut Krcmar, Ulrike Lechner, Florian Matthes, Arnold Picot, Benjamin Speitkamp, Petra Wolf (ed.), München: GITO-Verlag, Berlin, pdf

Jan Hess, Guy Küstermann, Volkmar Pipek (2008) Premote: a user customizable remote control, Extended Abstracts Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, Florence, Italy, April 5-10, 2008, Mary Czerwinski, Arnold M Lund, Desney S Tan (ed.), p. 3279-3284, ACM, url, doi:10.1145/1358628.1358844

Michael Spahn, Christian Dörner, Volker Wulf (2008) End User Development: Approaches Towards a Flexible Software Design, Proceedings of the European Conference on Information Systems (ECIS), Willie Golden, Thomas Acton, Kieran Conboy, Hans van der Heijden, Virpi Kristiina Tuunainen (ed.), p. 303-314, pdf

Björn Borggräfe, Christian Dörner, Jan Hess, Volkmar Pipek (2008) Drawing Services: Towards a Paper-based Interface for End-user Service Orchestration, Proceedings of the 4th International Workshop on End-user Software Engineering, p. 66-70, New York, NY, USA: ACM, url, doi:10.1145/1370847.1370862

2007

Christian Dörner, Jan Hess, Volkmar Pipek (2007) Improving Information Systems by End User Development: A Case Study, Proceedings of the Fifteenth European Conference on Information Systems, ECIS 2007, St. Gallen, Switzerland, 2007, Hubert Österle, Joachim Schelp, Robert Winter (ed.), p. 783-794, University of St. Gallen, pdf

Christian Dörner, Volkmar Pipek, Markus Won (2007) Supporting expertise awareness: finding out what others know, Proceedings of the 1st ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2007, Eser Kandogan, Patricia M Jones (ed.), p. 9, Cambridge, Massachusetts: ACM, url, doi:10.1145/1234772.1234784

2006

Christian Dörner, Volkmar Pipek, Matthias Betz, Jan Hess, Markus Rohde, Volker Wulf (2006) End User Development in Small and Medium-Sized Enterprises: Empirical Findings Concerning the Adaptation Process of Software Systems, Informatik 2006 - Informatik für Menschen, Band 1, Beiträge der 36. Jahrestagung der Gesellschaft für Informatik e.V. (GI) 93, Christian Hochberger, Rüdiger Liskowsky (ed.), p. 600, Dresden, Germany: GI, url

Björn Borggräfe, Christian Dörner, Jan Hess, Markus Hofmann, Volkmar Pipek, Volker Wulf, Stefan Scheidl, Thorsten Vogel (2006) EUDISMES – End-User Development in Small and Medium Enterprise Software Systems, Statusband Forschungsoffensive "Software Engineering 2006", Berlin: Bundesministerium für Bildung und Forschung