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    EUDISMES – End User Development in Small and Medium Enterprise Software Systems

    eudismes

    Duration: 2007-2010

    Sponsorship: Bundesministerium für Bildung und Forschung (BMBF)

    Contact person: Prof. Dr. Volkmar Pipek

    The project aims to develop innovative strategies and techniques of end-user development for the market of software for SMEs. These EUD strategies shall enable end-users (as non-professional developers) to manage their local IT-infrastructure in their organizational and process context.
    Following challenges are in the focus of EUDISMES:

    • Evaluation of and development based on existing and potential software architecture methodologies (e.g., service-oriented architectures) to create innovative EUD methods,
    • Evaluation of (software-)ergonomical issues, usability engineering
    • Integration of organizational development (OD), IT design and external consulting services

    During the process, a very close cooperation from the participating companies is projected.

    Two different and complementary perspectives help to build the EUD approach: the development perspective focuses on the approvement of the development process and applied technologies, while the improvement perspective aims to design the processes of technical and organizational adaptation by active end-users. Therefore, concepts for the technical support of EUD are implemented and evaluated (to support user-user interaction for the establishment and the exchange of software configuration and appropriation):

    • Articulation support: for the exchange of (online-/offline-) comments of software end-users
    • Negotiation support: for the exchange of (online-/offline-) negotiation between end-users regarding software configuration
    • Decision support: for collaborative decisions on software configuration solutions
    • Observation support: with respect to practice of use (e.g., frequency and correlation of use patterns, configuration solutions etc.)
    • Demonstration support: regarding the intended visualization of individual and collaborative use of software
    • Recommendation support: establishment of a recommendation network regarding use patterns and configuration solutions
    • Simulation support: use patterns and configuration solutions shall be simulated in a comprehensive way for end-users
    • Exploration support: enhancement of the simulation by freely configurable, hypothetic use scenarios
    • Version management support: storage and visualization of histories of use patterns and configuration solutions
    • Delegation support: tasks of adaptation and configuration shall be delegated to specific users and roles in user communities

    Results and further information on http://www.eudismes.de/

    Publications

    2014

    • Boden, A., Dörner, C., Draxler, S., Pipek, V., Stevens, G. & Wulf, V. (2014)Tangible and Screen-Based Interfaces for End-User Workflow Modeling

      IN IEEE Software, Vol. 31, Pages: 65–71 doi:10.1109/MS.2013.71
      [BibTeX] [Download PDF] 

      @article{boden_tangible_2014,
title = {Tangible and {Screen}-{Based} {Interfaces} for {End}-{User} {Workflow} {Modeling}},
volume = {31},
url = {http://dx.doi.org/10.1109/MS.2013.71},
doi = {10.1109/MS.2013.71},
number = {4},
journal = {IEEE Software},
author = {Boden, Alexander and Dörner, Christian and Draxler, Sebastian and Pipek, Volkmar and Stevens, Gunnar and Wulf, Volker},
year = {2014},
keywords = {A-Paper, CSCW, PRAXLABS, EUDISMES, MdK},
pages = {65--71},
}

    • Dörner, C., Faulring, A. & Myers, B. A. (2014)EUKLAS: Supporting Copy-and-Paste Strategies for Integrating Example Code

      Proceedings of the 5th Workshop on Evaluation and Usability of Programming Languages and Tools, Portland, OR, USA, October 21, 2014., Publisher: ACM, Pages: 13–20 doi:10.1145/2688204.2688208
      [BibTeX] [Download PDF] 

      @inproceedings{dorner_euklas_2014,
title = {{EUKLAS}: {Supporting} {Copy}-and-{Paste} {Strategies} for {Integrating} {Example} {Code}},
url = {http://doi.acm.org/10.1145/2688204.2688208},
doi = {10.1145/2688204.2688208},
booktitle = {Proceedings of the 5th {Workshop} on {Evaluation} and {Usability} of {Programming} {Languages} and {Tools}, {Portland}, {OR}, {USA}, {October} 21, 2014},
publisher = {ACM},
author = {Dörner, Christian and Faulring, Andrew and Myers, Brad A},
editor = {Sunshine, Joshua and LaToza, Thomas D and Anslow, Craig},
year = {2014},
keywords = {CSCW, EUDISMES},
pages = {13--20},
}

    2013

    • Hess, J., Randall, D., Pipek, V. & Wulf, V. (2013)Involving Users in the wild-Participatory Product Development in and with Online Communities

      IN International Journal of Human-Computer Studies (IJHCS), Vol. 71, Pages: 570–589 doi:10.1016/j.ijhcs.2013.01.003
      [BibTeX] [Download PDF] 

      @article{hess_involving_2013,
title = {Involving {Users} in the wild-{Participatory} {Product} {Development} in and with {Online} {Communities}},
volume = {71},
url = {http://dx.doi.org/10.1016/j.ijhcs.2013.01.003},
doi = {10.1016/j.ijhcs.2013.01.003},
number = {5},
journal = {International Journal of Human-Computer Studies (IJHCS)},
author = {Hess, Jan and Randall, David and Pipek, Volkmar and Wulf, Volker},
year = {2013},
keywords = {A-Paper, CSCW, Participatory design, PRAXLABS, EUDISMES, MdK, End user development, User-driven software development},
pages = {570--589},
annote = {Place: Duluth, MN, USA Publisher: Academic Press, Inc.},
}

    2012

    • Hess, J., Ley, B., Ogonowski, C., Reichling, T., Wan, L. & Wulf, V. (2012)New Technology@Home: Impacts on Usage Behavior and Social Structures

      Proceedings of the 10th European Conference on Interactive TV and Video. New York, NY, USA, Publisher: ACM, Pages: 185–194 doi:10.1145/2325616.2325653
      [BibTeX] [Download PDF] 

      @inproceedings{hess_new_2012,
address = {New York, NY, USA},
series = {{EuroiTV} '12},
title = {New {Technology}@{Home}: {Impacts} on {Usage} {Behavior} and {Social} {Structures}},
isbn = {978-1-4503-1107-6},
url = {http://doi.acm.org/10.1145/2325616.2325653},
doi = {10.1145/2325616.2325653},
booktitle = {Proceedings of the 10th {European} {Conference} on {Interactive} {TV} and {Video}},
publisher = {ACM},
author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Reichling, Tim and Wan, Lin and Wulf, Volker},
year = {2012},
keywords = {CSCW, living lab, EUDISMES, SocialMedia, diary study, living room, media usage, television},
pages = {185--194},
}

    • Hess, J., Reuter, C., Pipek, V. & Wulf, V. (2012)Supporting End-User Articulations in Evolving Business Processes: A Case Study to explore Intuitive Notations and Interaction Designs

      IN International Journal of Cooperative Information Systems (IJCIS), Vol. 21, Pages: 263–296 doi:10.1142/S0218843012500049
      [BibTeX] [Abstract] [Download PDF]

      Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.

      @article{hess_supporting_2012,
title = {Supporting {End}-{User} {Articulations} in {Evolving} {Business} {Processes}: {A} {Case} {Study} to explore {Intuitive} {Notations} and {Interaction} {Designs}},
volume = {21},
url = {https://www.wineme.uni-siegen.de/paper/2012/2012_hessreuterpipekwulf_supportingenduserarticulations_ijcis.pdf},
doi = {10.1142/S0218843012500049},
abstract = {Adaptations of business processes are important in work environments, specifically when process-support needs to be tailored according to changing needs. The creation, management, and adaptation of the process models require typically modeling-experts. While these actors are knowledgeable in formalizing and operationalizing processes end-users who do not necessarily possess sophisticated modeling skills know typically local practices and framing conditions best. In this paper, we present an approach to support users in articulating their needs and to involve them into the (re-)design of process specifications. We explore how end-users reflect upon and articulate about business processes. Based on results of a qualitative study, we present a new, paper-based interaction technique, which enables users with little skills to model processes. The resulting process specifications can be transferred either in paper or in digital form into traditional modeling systems for further elaboration.},
number = {4},
journal = {International Journal of Cooperative Information Systems (IJCIS)},
author = {Hess, Jan and Reuter, Christian and Pipek, Volkmar and Wulf, Volker},
year = {2012},
keywords = {A-Paper, CSCW, HCI, PRAXLABS, EUDISMES, MdK, InfoStrom, RSBE, articulation support, business process modeling, end-user development, flexible workflows, Knowledge work, pen-and-paper based interactions, process adaptations},
pages = {263--296},
annote = {Publisher: Worldscientific},
}

    • Hess, J., Wan, L., Ley, B. & Wulf, V. (2012)In-situ everywhere: a qualitative feedback infrastructure for cross platform home-IT

      Proceedings of EuroITV ’12. New York, NY, USA, Publisher: ACM, Pages: 75–78 doi:10.1145/2325616.2325633
      [BibTeX] [Download PDF] 

      @inproceedings{hess_-situ_2012,
address = {New York, NY, USA},
series = {{EuroiTV} '12},
title = {In-situ everywhere: a qualitative feedback infrastructure for cross platform home-{IT}},
isbn = {978-1-4503-1107-6},
url = {http://dl.acm.org/citation.cfm?id=2325633 http://doi.acm.org/10.1145/2325616.2325633},
doi = {10.1145/2325616.2325633},
booktitle = {Proceedings of {EuroITV} '12},
publisher = {ACM},
author = {Hess, Jan and Wan, Lin and Ley, Benedikt and Wulf, Volker},
year = {2012},
keywords = {CSCW, PRAXLABS, EUDISMES, SocialMedia, community help, cross platform infrastructure, in-situ feedback, remote evaluation},
pages = {75--78},
}

    2011

    • Hess, J., Wan, L., Pipek, V. & Küstermann, G. (2011)Using paper and pen to control home-IT: lessons learned by hands-on experience

      9th International Interactive TV&Video Conference, EuroITV ’11, Lisbon, Portugal, June 29 – July 01, 2011., Publisher: ACM, Pages: 203–212 doi:10.1145/2000119.2000162
      [BibTeX] [Download PDF] 

      @inproceedings{hess_using_2011,
title = {Using paper and pen to control home-{IT}: lessons learned by hands-on experience},
isbn = {978-1-4503-0602-7},
url = {http://doi.acm.org/10.1145/2000119.2000162},
doi = {10.1145/2000119.2000162},
booktitle = {9th {International} {Interactive} {TV}\&{Video} {Conference}, {EuroITV} '11, {Lisbon}, {Portugal}, {June} 29 - {July} 01, 2011},
publisher = {ACM},
author = {Hess, Jan and Wan, Lin and Pipek, Volkmar and Küstermann, Guy},
editor = {Damásio, Manuel José and Cardoso, Gustavo and Quico, Célia and Geerts, David},
year = {2011},
keywords = {CSCW, EUDISMES},
pages = {203--212},
}

    • Hess, J., Dörner, C., Pipek, V. & Wiedenhoefer, T. (2011)InfraCapture – Capture and Share Descriptions of Issues

      Proceedings of the Workshop Appropriation and Creative Use: Linking User Studies and Design at CHI 2011., Pages: 1–4
      [BibTeX] 

      @inproceedings{hess_infracapture_2011,
title = {{InfraCapture} – {Capture} and {Share} {Descriptions} of {Issues}},
booktitle = {Proceedings of the {Workshop} {Appropriation} and {Creative} {Use}: {Linking} {User} {Studies} and {Design} at {CHI} 2011},
author = {Hess, Jan and Dörner, Christian and Pipek, Volkmar and Wiedenhoefer, Torben},
year = {2011},
keywords = {CSCW, EUDISMES},
pages = {1--4},
}

    • Hess, J., Dörner, C., Pipek, V. & Wiedenhoefer, T. (2011)Expressing Use – Infrastructure Probes in Professional Environments

      End-User Development – 3rd International Symposium, IS-EUD 2011, Torre Canne (BR), Italy, June 7-10, 2011. Proceedings., Publisher: Springer, Pages: 301–306 doi:10.1007/978-3-642-21530-8_30
      [BibTeX] [Download PDF] 

      @inproceedings{hess_expressing_2011,
series = {Lecture {Notes} in {Computer} {Science}},
title = {Expressing {Use} - {Infrastructure} {Probes} in {Professional} {Environments}},
volume = {6654},
isbn = {978-3-642-21529-2},
url = {http://dx.doi.org/10.1007/978-3-642-21530-8_30},
doi = {10.1007/978-3-642-21530-8_30},
booktitle = {End-{User} {Development} - 3rd {International} {Symposium}, {IS}-{EUD} 2011, {Torre} {Canne} ({BR}), {Italy}, {June} 7-10, 2011. {Proceedings}},
publisher = {Springer},
author = {Hess, Jan and Dörner, Christian and Pipek, Volkmar and Wiedenhoefer, Torben},
editor = {Costabile, Maria Francesca and Dittrich, Yvonne and Fischer, Gerhard and Piccinno, Antonio},
year = {2011},
keywords = {CSCW, PRAXLABS, EUDISMES, MdK},
pages = {301--306},
}

    • Dörner, C., Wiedenhoefer, T., Sprenger, M. & Pipek, V. (2011)SISO: Simple Service Orchestration (Video Showcase)

      Proceedings of the ACM 2011 Conference on Computer Supported Cooperative Work. New York, NY, USA, Publisher: ACM, Pages: 575–576 doi:10.1145/1958824.1958913
      [BibTeX] [Download PDF] 

      @inproceedings{dorner_siso_2011,
address = {New York, NY, USA},
series = {{CSCW} '11},
title = {{SISO}: {Simple} {Service} {Orchestration} ({Video} {Showcase})},
isbn = {978-1-4503-0556-3},
url = {http://doi.acm.org/10.1145/1958824.1958913 http://dl.acm.org/citation.cfm?id=1958913},
doi = {10.1145/1958824.1958913},
booktitle = {Proceedings of the {ACM} 2011 {Conference} on {Computer} {Supported} {Cooperative} {Work}},
publisher = {ACM},
author = {Dörner, Christian and Wiedenhoefer, Torben and Sprenger, Mary-Ann and Pipek, Volkmar},
year = {2011},
keywords = {CSCW, EUDISMES, end-user development, business process adaptation, process design environment, service orchestration},
pages = {575--576},
}

    • Dörner, C., Yetim, F., Pipek, V. & Wulf, V. (2011)Supporting business process experts in tailoring business processes

      IN Interacting with Computers, Vol. 23, Pages: 226–238 doi:10.1016/j.intcom.2011.03.001
      [BibTeX] [Download PDF] 

      @article{dorner_supporting_2011,
title = {Supporting business process experts in tailoring business processes},
volume = {23},
url = {http://dx.doi.org/10.1016/j.intcom.2011.03.001},
doi = {10.1016/j.intcom.2011.03.001},
number = {3},
journal = {Interacting with Computers},
author = {Dörner, Christian and Yetim, Fahri and Pipek, Volkmar and Wulf, Volker},
year = {2011},
keywords = {A-Paper, CSCW, EUDISMES},
pages = {226--238},
}

    2010

    • Dörner, C. (2010)Tailoring software infrastructures: integration of end-user development and service-oriented architectures

      , Publisher: Eul
      [BibTeX] 

      @book{dorner_tailoring_2010,
title = {Tailoring software infrastructures: integration of end-user development and service-oriented architectures},
isbn = {978-3-89936-947-2},
publisher = {Eul},
author = {Dörner, Christian},
year = {2010},
keywords = {CSCW, Dissertation, EUDISMES},
annote = {Backup Publisher: University of Siegen},
}

    • Yetim, F., Dörner, C. & Pipek, V. (2010)Unterstützung von Softwareanpassungen in Kleinen und Mittelständischen Unternehmen: Wege zu einer Anpassungskultur

      IN i-com – Zeitschrift für interaktive und kooperative Medien, Vol. 9, Pages: 31–37
      [BibTeX] 

      @article{yetim_unterstutzung_2010,
title = {Unterstützung von {Softwareanpassungen} in {Kleinen} und {Mittelständischen} {Unternehmen}: {Wege} zu einer {Anpassungskultur}},
volume = {9},
number = {2},
journal = {i-com - Zeitschrift für interaktive und kooperative Medien},
author = {Yetim, Fahri and Dörner, Christian and Pipek, Volkmar},
year = {2010},
keywords = {CSCW, EUDISMES},
pages = {31--37},
}

    • Spahn, M. (2010)Flexibilisierung und Individualisierung des betrieblichen Informationsmanagements durch End-User Development

      , Siegen, Publisher: Dissertation, Fachbereich 5 Wirtschaftswissenschaften, Wirtschaftsinformatik und Wirtschaftsrecht, Universität Siegen
      [BibTeX] 

      @book{spahn_flexibilisierung_2010,
address = {Siegen},
title = {Flexibilisierung und {Individualisierung} des betrieblichen {Informationsmanagements} durch {End}-{User} {Development}},
publisher = {Dissertation, Fachbereich 5 Wirtschaftswissenschaften, Wirtschaftsinformatik und Wirtschaftsrecht, Universität Siegen},
author = {Spahn, Michael},
year = {2010},
keywords = {CSCW, Dissertation, EUDISMES},
}

    2009

    • Dörner, C., Draxler, S., Pipek, V. & Wulf, V. (2009)End Users at the Bazaar: Designing Next-Generation Enterprise Resource Planning Systems

      IN IEEE Software, Vol. 26, Pages: 45–51 doi:10.1109/MS.2009.127
      [BibTeX] [Download PDF] 

      @article{dorner_end_2009,
title = {End {Users} at the {Bazaar}: {Designing} {Next}-{Generation} {Enterprise} {Resource} {Planning} {Systems}},
volume = {26},
url = {http://dx.doi.org/10.1109/MS.2009.127},
doi = {10.1109/MS.2009.127},
number = {5},
journal = {IEEE Software},
author = {Dörner, Christian and Draxler, Sebastian and Pipek, Volkmar and Wulf, Volker},
month = sep,
year = {2009},
keywords = {A-Paper, CSCW, software engineering, PRAXLABS, EUDISMES, business, domain-specific architectures, graphical user interfaces, visual programming, workflow management},
pages = {45--51},
annote = {Place: Los Alamitos, CA, USA Publisher: IEEE Computer Society Press},
}

    • Hess, J. & Wiedenhoefer, T. (2009)Experienced Design for an Info- and Entertainment System in the Hotel Environment

      Workshop on Designing and understanding enjoyable media experiences. Workshop on Designing and understanding enjoyable media experiences, European Conference on Interactive TV.
      [BibTeX] 

      @inproceedings{hess_experienced_2009,
title = {Experienced {Design} for an {Info}- and {Entertainment} {System} in the {Hotel} {Environment}},
booktitle = {Workshop on {Designing} and understanding enjoyable media experiences. {Workshop} on {Designing} and understanding enjoyable media experiences, {European} {Conference} on {Interactive} {TV}},
author = {Hess, Jan and Wiedenhoefer, Torben},
year = {2009},
keywords = {CSCW, EUDISMES},
}

    • Dörner, C. & Rohde, M. (2009)Softwareanpassungspraxis von kleinen und mittelständischen Unternehmen

      IN HMD – Praxis Wirtschaftsinformatik, Vol. 269
      [BibTeX] [Download PDF] 

      @article{dorner_softwareanpassungspraxis_2009,
title = {Softwareanpassungspraxis von kleinen und mittelständischen {Unternehmen}},
volume = {269},
url = {http://www.dpunkt.de/hmdissues/269/10.php},
journal = {HMD - Praxis Wirtschaftsinformatik},
author = {Dörner, Christian and Rohde, Markus},
year = {2009},
keywords = {CSCW, EUDISMES},
}

    2008

    • Spahn, M., Dörner, C. & Wulf, V. (2008)End User Development: Approaches Towards a Flexible Software Design

      Proceedings of the European Conference on Information Systems (ECIS). Galway, Ireland, Pages: 303–314
      [BibTeX] [Download PDF] 

      @inproceedings{spahn_end_2008,
address = {Galway, Ireland},
title = {End {User} {Development}: {Approaches} {Towards} a {Flexible} {Software} {Design}},
url = {http://is2.lse.ac.uk/asp/aspecis/20080027.pdf},
booktitle = {Proceedings of the {European} {Conference} on {Information} {Systems} ({ECIS})},
author = {Spahn, Michael and Dörner, Christian and Wulf, Volker},
editor = {Golden, Willie and Acton, Thomas and Conboy, Kieran and van der Heijden, Hans and Tuunainen, Virpi Kristiina},
year = {2008},
keywords = {CSCW, EUDISMES},
pages = {303--314},
}

    • Hess, J., Offenberg, S. & Pipek, V. (2008)Community driven development as participation?: involving user communities in a software design process

      Proceedings of the Tenth Conference on Participatory Design, PDC 2008, Bloomington, Indiana, USA, October 1-4, 2008., Publisher: ACM, Pages: 31–40 doi:10.1145/1795234.1795240
      [BibTeX] [Download PDF] 

      @inproceedings{hess_community_2008,
title = {Community driven development as participation?: involving user communities in a software design process},
isbn = {978-0-9818561-0-0},
url = {http://doi.acm.org/10.1145/1795234.1795240},
doi = {10.1145/1795234.1795240},
booktitle = {Proceedings of the {Tenth} {Conference} on {Participatory} {Design}, {PDC} 2008, {Bloomington}, {Indiana}, {USA}, {October} 1-4, 2008},
publisher = {ACM},
author = {Hess, Jan and Offenberg, Sinja and Pipek, Volkmar},
editor = {Hakken, David and Simonsen, Jesper and Roberston, Toni},
year = {2008},
keywords = {CSCW, EUDISMES},
pages = {31--40},
}

    • Dörner, C., Pipek, V., Weber, M. & Wulf, V. (2008)End-user Development: New Challenges for Service Oriented Architectures

      Proceedings of the 4th International Workshop on End-user Software Engineering. New York, NY, USA, Publisher: ACM, Pages: 71–75 doi:10.1145/1370847.1370863
      [BibTeX] [Download PDF] 

      @inproceedings{dorner_end-user_2008,
address = {New York, NY, USA},
series = {{WEUSE} '08},
title = {End-user {Development}: {New} {Challenges} for {Service} {Oriented} {Architectures}},
isbn = {978-1-60558-034-0},
url = {http://doi.acm.org/10.1145/1370847.1370863 http://www.cs.cmu.edu/ cdoerner/publications/weuse016-doerner.pdf},
doi = {10.1145/1370847.1370863},
booktitle = {Proceedings of the 4th {International} {Workshop} on {End}-user {Software} {Engineering}},
publisher = {ACM},
author = {Dörner, Christian and Pipek, Volkmar and Weber, Moritz and Wulf, Volker},
year = {2008},
keywords = {CSCW, EUDISMES, CONTici, end user development, challenges, requirements, service oriented architectures},
pages = {71--75},
}

    • Spahn, M., Dörner, C. & Wulf, V. (2008)End User Development of Information Artefacts: A Design Challenge for Enterprise Systems

      Proceedings of the European Conference on Information Systems (ECIS). Galway, Ireland, Pages: 482–493
      [BibTeX] [Download PDF] 

      @inproceedings{spahn_end_2008-1,
address = {Galway, Ireland},
title = {End {User} {Development} of {Information} {Artefacts}: {A} {Design} {Challenge} for {Enterprise} {Systems}},
url = {http://is2.lse.ac.uk/asp/aspecis/20080042.pdf},
booktitle = {Proceedings of the {European} {Conference} on {Information} {Systems} ({ECIS})},
author = {Spahn, Michael and Dörner, Christian and Wulf, Volker},
editor = {Golden, Willie and Acton, Thomas and Conboy, Kieran and van der Heijden, Hans and Tuunainen, Virpi Kristiina},
year = {2008},
keywords = {CSCW, EUDISMES},
pages = {482--493},
}

    • Hess, J., Küstermann, G. & Pipek, V. (2008)p(ersonal)Remote – ein individuell gestaltbares Fernbedienungskonzept

      Mensch & Computer: Tagungsband., Publisher: Oldenbourg Verlag, Pages: 167–176
      [BibTeX] [Download PDF] 

      @inproceedings{hess_personalremote_2008,
title = {p(ersonal){Remote} - ein individuell gestaltbares {Fernbedienungskonzept}},
isbn = {978-3-486-58900-9},
url = {http://dl.mensch-und-computer.de/handle/123456789/50},
booktitle = {Mensch \& {Computer}: {Tagungsband}},
publisher = {Oldenbourg Verlag},
author = {Hess, Jan and Küstermann, Guy and Pipek, Volkmar},
editor = {Herczeg, Michael and Kindsmüller, Martin Christof},
year = {2008},
keywords = {CSCW, EUDISMES},
pages = {167--176},
}

    • Hofmann, M., Ley, B. & Dörner, C. (2008)Endbenutzergerechte Anpassung von serviceorientierten Softwaresystemen

      Multikonferenz Wirtschaftsinformatik (MKWI). München, Publisher: GITO-Verlag, Berlin
      [BibTeX] [Download PDF] 

      @inproceedings{hofmann_endbenutzergerechte_2008,
address = {München},
title = {Endbenutzergerechte {Anpassung} von serviceorientierten {Softwaresystemen}},
url = {http://ibis.in.tum.de/mkwi08/18_Kooperationssysteme/09_Hofmann.pdf https://www.wiwi.uni-siegen.de/wirtschaftsinformatik/paper/2008/endbenutzergerechte_anpassung_von_serviceorientierten_softwaresystemen.pdf},
booktitle = {Multikonferenz {Wirtschaftsinformatik} ({MKWI})},
publisher = {GITO-Verlag, Berlin},
author = {Hofmann, Markus and Ley, Benedikt and Dörner, Christian},
editor = {Bichler, Martin and Hess, Thomas and Krcmar, Helmut and Lechner, Ulrike and Matthes, Florian and Picot, Arnold and Speitkamp, Benjamin and Wolf, Petra},
year = {2008},
keywords = {CSCW, EUDISMES, CONTici},
}

    • Borggräfe, B., Dörner, C., Hess, J. & Pipek, V. (2008)Drawing Services: Towards a Paper-based Interface for End-user Service Orchestration

      Proceedings of the 4th International Workshop on End-user Software Engineering. New York, NY, USA, Publisher: ACM, Pages: 66–70 doi:10.1145/1370847.1370862
      [BibTeX] [Download PDF] 

      @inproceedings{borggrafe_drawing_2008,
address = {New York, NY, USA},
series = {{WEUSE} '08},
title = {Drawing {Services}: {Towards} a {Paper}-based {Interface} for {End}-user {Service} {Orchestration}},
isbn = {978-1-60558-034-0},
url = {http://doi.acm.org/10.1145/1370847.1370862},
doi = {10.1145/1370847.1370862},
booktitle = {Proceedings of the 4th {International} {Workshop} on {End}-user {Software} {Engineering}},
publisher = {ACM},
author = {Borggräfe, Björn and Dörner, Christian and Hess, Jan and Pipek, Volkmar},
year = {2008},
keywords = {CSCW, EUDISMES, CONTici, end-user development, service orchestration, haptic interfaces, paper-based interfaces, service-oriented architectures},
pages = {66--70},
}

    • Hess, J., Küstermann, G. & Pipek, V. (2008)Premote: a user customizable remote control

      Extended Abstracts Proceedings of the 2008 Conference on Human Factors in Computing Systems, CHI 2008, Florence, Italy, April 5-10, 2008., Publisher: ACM, Pages: 3279–3284 doi:10.1145/1358628.1358844
      [BibTeX] [Download PDF] 

      @inproceedings{hess_premote_2008,
title = {Premote: a user customizable remote control},
url = {http://doi.acm.org/10.1145/1358628.1358844},
doi = {10.1145/1358628.1358844},
booktitle = {Extended {Abstracts} {Proceedings} of the 2008 {Conference} on {Human} {Factors} in {Computing} {Systems}, {CHI} 2008, {Florence}, {Italy}, {April} 5-10, 2008},
publisher = {ACM},
author = {Hess, Jan and Küstermann, Guy and Pipek, Volkmar},
editor = {Czerwinski, Mary and Lund, Arnold M and Tan, Desney S},
year = {2008},
keywords = {CSCW, a-paper, EUDISMES},
pages = {3279--3284},
}

    2007

    • Dörner, C., Pipek, V. & Won, M. (2007)Supporting expertise awareness: finding out what others know

      Proceedings of the 1st ACM Symposium on Computer Human Interaction for Management of Information Technology, CHIMIT 2007. Cambridge, Massachusetts, Publisher: ACM, Pages: 9 doi:10.1145/1234772.1234784
      [BibTeX] [Download PDF] 

      @inproceedings{dorner_supporting_2007,
address = {Cambridge, Massachusetts},
title = {Supporting expertise awareness: finding out what others know},
url = {http://doi.acm.org/10.1145/1234772.1234784},
doi = {10.1145/1234772.1234784},
booktitle = {Proceedings of the 1st {ACM} {Symposium} on {Computer} {Human} {Interaction} for {Management} of {Information} {Technology}, {CHIMIT} 2007},
publisher = {ACM},
author = {Dörner, Christian and Pipek, Volkmar and Won, Markus},
editor = {Kandogan, Eser and Jones, Patricia M},
year = {2007},
keywords = {CSCW, EUDISMES},
pages = {9},
}

    • Dörner, C., Hess, J. & Pipek, V. (2007)Improving Information Systems by End User Development: A Case Study

      Proceedings of the Fifteenth European Conference on Information Systems, ECIS 2007, St. Gallen, Switzerland, 2007., Publisher: University of St. Gallen, Pages: 783–794
      [BibTeX] [Download PDF] 

      @inproceedings{dorner_improving_2007,
title = {Improving {Information} {Systems} by {End} {User} {Development}: {A} {Case} {Study}},
url = {http://is2.lse.ac.uk/asp/aspecis/20070043.pdf},
booktitle = {Proceedings of the {Fifteenth} {European} {Conference} on {Information} {Systems}, {ECIS} 2007, {St}. {Gallen}, {Switzerland}, 2007},
publisher = {University of St. Gallen},
author = {Dörner, Christian and Hess, Jan and Pipek, Volkmar},
editor = {Österle, Hubert and Schelp, Joachim and Winter, Robert},
year = {2007},
keywords = {CSCW, EUDISMES},
pages = {783--794},
}

    2006

    • Dörner, C., Pipek, V., Betz, M., Hess, J., Rohde, M. & Wulf, V. (2006)End User Development in Small and Medium-Sized Enterprises: Empirical Findings Concerning the Adaptation Process of Software Systems

      Informatik 2006 – Informatik für Menschen, Band 1, Beiträge der 36. Jahrestagung der Gesellschaft für Informatik e.V. (GI). Dresden, Germany, Publisher: GI, Pages: 600
      [BibTeX] [Download PDF] 

      @inproceedings{dorner_end_2006,
address = {Dresden, Germany},
series = {{LNI}},
title = {End {User} {Development} in {Small} and {Medium}-{Sized} {Enterprises}: {Empirical} {Findings} {Concerning} the {Adaptation} {Process} of {Software} {Systems}},
volume = {93},
isbn = {978-3-88579-187-4},
url = {http://subs.emis.de/LNI/Proceedings/Proceedings93/article4804.html},
booktitle = {Informatik 2006 - {Informatik} für {Menschen}, {Band} 1, {Beiträge} der 36. {Jahrestagung} der {Gesellschaft} für {Informatik} e.{V}. ({GI})},
publisher = {GI},
author = {Dörner, Christian and Pipek, Volkmar and Betz, Matthias and Hess, Jan and Rohde, Markus and Wulf, Volker},
editor = {Hochberger, Christian and Liskowsky, Rüdiger},
year = {2006},
keywords = {CSCW, EUDISMES},
pages = {600},
}

    • Borggräfe, B., Dörner, C., Hess, J., Hofmann, M., Pipek, V., Wulf, V., Scheidl, S. & Vogel, T. (2006)EUDISMES – End-User Development in Small and Medium Enterprise Software Systems

      Statusband Forschungsoffensive “Software Engineering 2006”. Berlin, Publisher: Bundesministerium für Bildung und Forschung
      [BibTeX] 

      @inproceedings{borggrafe_eudismes_2006,
address = {Berlin},
title = {{EUDISMES} – {End}-{User} {Development} in {Small} and {Medium} {Enterprise} {Software} {Systems}},
booktitle = {Statusband {Forschungsoffensive} "{Software} {Engineering} 2006"},
publisher = {Bundesministerium für Bildung und Forschung},
author = {Borggräfe, Björn and Dörner, Christian and Hess, Jan and Hofmann, Markus and Pipek, Volkmar and Wulf, Volker and Scheidl, Stefan and Vogel, Thorsten},
year = {2006},
keywords = {CSCW, EUDISMES},
}