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    SocialMedia: Exploration von Community-Konzepten an Plattformgrenze

    Duration: 2009-2013

    Sponsorship: Ministeriums für Innovation, Wissenschaft, Forschung und Technologie

    Contact person: Dr. Jan Hess

    The digitization of the media scene entails far reaching changes in domestic applications and information technology. Devices such as the TV are becoming technically more complex and offer diverse additional functions because of their network capability. Full-video content is available on demand and non linear in different contexts. In the research project SocialMedia we take these developments into account by exploring new integrated techniques and concepts for cross-platform communication and exchange between users. Therefore, we focus on a dynamic Home-IT infrastructure, in which the TV or the Media Center is an important component. We are particularly interested in concepts, which support social exchange with regard to full-video content. Research topics of SocialMedia include integrated cross-platform concepts such as mobile devices, ambient-approaches with intelligent everyday objects, and the exploration of suitable methods to involve user in the process of idea generation and evaluation.
    Further information on www.socialmedia.wineme.fb5.uni-siegen.de

    Publications

    2015


    • Ley, B., Ogonowski, C., Mu, M., Hess, J., Race, N. J. P., Randall, D., Rouncefield, M. & Wulf, V. (2015)At Home with Users: A Comparative View of Living Labs

      IN Interacting with Computers, Vol. 27, Pages: 21–35 doi:10.1093/iwc/iwu025
      [BibTeX] [Abstract] [Download PDF]

      Living Labs provide a human-centric’ research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users’ individual characteristics and their role in the community dynamics of Living Labs.

      @article{ley_at_2015,
      title = {At {Home} with {Users}: {A} {Comparative} {View} of {Living} {Labs}},
      volume = {27},
      issn = {0953-5438},
      url = {http://iwc.oxfordjournals.org/content/early/2014/07/29/iwc.iwu025.abstract http://dx.doi.org/10.1093/iwc/iwu025},
      doi = {10.1093/iwc/iwu025},
      abstract = {Living Labs provide a human-centric' research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.},
      number = {1},
      journal = {Interacting with Computers},
      author = {Ley, Benedikt and Ogonowski, Corinna and Mu, Mu and Hess, Jan and Race, Nicholas J P and Randall, David and Rouncefield, Mark and Wulf, Volker},
      month = jul,
      year = {2015},
      keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, Smart Live, SOCIALMEDIA},
      pages = {21--35},
      }

    2014


    • Ogonowski, C. & Ley, B. (2014)Sketching a Narrative Map : Reflections on User-Researcher Relationships and Project Progression

      CSCW ’14 Workshop: Designing with Users for Domestic Environments: Methods, Challenges, Lessons Learned., Pages: 1–5
      [BibTeX]

      @inproceedings{ogonowski_sketching_2014,
      title = {Sketching a {Narrative} {Map} : {Reflections} on {User}-{Researcher} {Relationships} and {Project} {Progression}},
      booktitle = {{CSCW} '14 {Workshop}: {Designing} with {Users} for {Domestic} {Environments}: {Methods}, {Challenges}, {Lessons} {Learned}},
      author = {Ogonowski, Corinna and Ley, Benedikt},
      year = {2014},
      keywords = {PRAXLABS, SOCIALMEDIA},
      pages = {1--5},
      }

    2013


    • Ogonowski, C., Ley, B., Hess, J., Wan, L. & Wulf, V. (2013)Designing for the Living Room: Long-term User Involvement in a Living Lab

      Proceedings of CHI ’13. New York, USA, Publisher: ACM, Pages: 1539–1548 doi:10.1145/2470654.2466205
      [BibTeX] [Download PDF]

      @inproceedings{ogonowski_designing_2013,
      address = {New York, USA},
      series = {{CHI} '13},
      title = {Designing for the {Living} {Room}: {Long}-term {User} {Involvement} in a {Living} {Lab}},
      isbn = {978-1-4503-1899-0},
      url = {http://doi.acm.org/10.1145/2470654.2466205},
      doi = {10.1145/2470654.2466205},
      booktitle = {Proceedings of {CHI} '13},
      publisher = {ACM},
      author = {Ogonowski, Corinna and Ley, Benedikt and Hess, Jan and Wan, Lin and Wulf, Volker},
      month = apr,
      year = {2013},
      keywords = {CSCW, PRAXLABS, A-Paper, SMARTLIVE, SocialMedia, participatory design, living lab, LivingLabEnergy, domestic domain, long-term user study},
      pages = {1539--1548},
      }


    • Ley, B., Ogonowski, C., Hess, J., Reichling, T., Wan, L. & Wulf, V. (2013)Impacts of New Technologies on Media Usage and Social Behaviour in Domestic Environments

      IN Behaviour & Information Technology, Vol. 33, Pages: 37–41 doi:10.1080/0144929X.2013.832383
      [BibTeX] [Download PDF]

      @article{ley_impacts_2013,
      title = {Impacts of {New} {Technologies} on {Media} {Usage} and {Social} {Behaviour} in {Domestic} {Environments}},
      volume = {33},
      url = {http://dx.doi.org/10.1080/0144929X.2013.832383},
      doi = {10.1080/0144929X.2013.832383},
      number = {August},
      journal = {Behaviour \& Information Technology},
      author = {Ley, Benedikt and Ogonowski, Corinna and Hess, Jan and Reichling, Tim and Wan, Lin and Wulf, Volker},
      month = aug,
      year = {2013},
      keywords = {CSCW, PRAXLABS, SocialMedia, Living Lab, diary study, living room, media usage, television, long-term study},
      pages = {37--41},
      annote = {Place: Bristol, PA, USA Publisher: Taylor \& Francis, Inc.},
      }

    2012


    • Hess, J., Ley, B., Ogonowski, C., Wan, L. & Wulf, V. (2012)Understanding and supporting cross-platform usage in the living room

      IN Entertainment Computing, Vol. 3, Pages: 37–47 doi:10.1016/j.entcom.2012.04.001
      [BibTeX] [Download PDF]

      @article{hess_understanding_2012,
      title = {Understanding and supporting cross-platform usage in the living room},
      volume = {3},
      url = {http://dx.doi.org/10.1016/j.entcom.2012.04.001},
      doi = {10.1016/j.entcom.2012.04.001},
      number = {2},
      journal = {Entertainment Computing},
      author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin and Wulf, Volker},
      year = {2012},
      keywords = {CSCW, SocialMedia},
      pages = {37--47},
      }


    • Hess, J., Ley, B., Ogonowski, C., Reichling, T., Wan, L. & Wulf, V. (2012)New Technology@Home: Impacts on Usage Behavior and Social Structures

      Proceedings of the 10th European Conference on Interactive TV and Video. New York, NY, USA, Publisher: ACM, Pages: 185–194 doi:10.1145/2325616.2325653
      [BibTeX] [Download PDF]

      @inproceedings{hess_new_2012,
      address = {New York, NY, USA},
      series = {{EuroiTV} '12},
      title = {New {Technology}@{Home}: {Impacts} on {Usage} {Behavior} and {Social} {Structures}},
      isbn = {978-1-4503-1107-6},
      url = {http://doi.acm.org/10.1145/2325616.2325653},
      doi = {10.1145/2325616.2325653},
      booktitle = {Proceedings of the 10th {European} {Conference} on {Interactive} {TV} and {Video}},
      publisher = {ACM},
      author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Reichling, Tim and Wan, Lin and Wulf, Volker},
      year = {2012},
      keywords = {CSCW, SocialMedia, EUDISMES, diary study, living lab, living room, media usage, television},
      pages = {185--194},
      }


    • Hess, J., Ley, B., Ogonowski, C., Wan, L. & Wulf, V. (2012)Flexible Mediennutzung durch die Integration von Geräten und Diensten

      Mensch & Computer: Tagungsband., Publisher: Oldenbourg Verlag, Pages: 253–262
      [BibTeX] [Abstract] [Download PDF]

      Digitale Medien\{ü\}bertragung und r\{ü\}ckkanalf\{ä\}hige Informationstechnik er\{ö\}ffnen neue M\{ö\}glichkeiten f\{ü\}r Gestaltung und Design. TV-Ger\{ä\}te der neueren Generation erm\{ö\}glichen bereits die flexible Einbindung von Anwendungen, die Inhalte und Zusatzdienste On-Demand integrieren. Was jedoch die plattform- \{ü\}bergreifende Nutzung und den Austausch von TV- und Video-Inhalten mit angelagerten Zusatzdiens- ten betrifft, besteht eine Ausgestaltungsl\{ü\}cke. In dieser Arbeit stellen wir ein Framework vor, das mit spezifisch angepassten Schnittstellen f\{ü\}r TV, Smartphone und Web eine solche ger\{ä\}te\{ü\}bergreifende Mediennutzung unterst\{ü\}tzt. Eine erste Nutzerstudie hat gezeigt, dass eine flexible Auswahl von Medien und Diensten auf unterschiedlichen Ger\{ä\}ten Mehrwerte bieten, wie z.B. situativer Dienste- und Darstellungswechsel. Jedoch wurde auch deutlich, dass die Konzeption integrierter Anwendungen, neue Anforderungen an ger\{ä\}te\{ü\}bergreifende Steuerung und konsistentes Design stellt.

      @inproceedings{hess_flexible_2012,
      title = {Flexible {Mediennutzung} durch die {Integration} von {Geräten} und {Diensten}},
      url = {http://dl.mensch-und-computer.de/handle/123456789/2883},
      abstract = {Digitale Medien\{ü\}bertragung und r\{ü\}ckkanalf\{ä\}hige Informationstechnik er\{ö\}ffnen neue M\{ö\}glichkeiten f\{ü\}r Gestaltung und Design. TV-Ger\{ä\}te der neueren Generation erm\{ö\}glichen bereits die flexible Einbindung von Anwendungen, die Inhalte und Zusatzdienste On-Demand integrieren. Was jedoch die plattform- \{ü\}bergreifende Nutzung und den Austausch von TV- und Video-Inhalten mit angelagerten Zusatzdiens- ten betrifft, besteht eine Ausgestaltungsl\{ü\}cke. In dieser Arbeit stellen wir ein Framework vor, das mit spezifisch angepassten Schnittstellen f\{ü\}r TV, Smartphone und Web eine solche ger\{ä\}te\{ü\}bergreifende Mediennutzung unterst\{ü\}tzt. Eine erste Nutzerstudie hat gezeigt, dass eine flexible Auswahl von Medien und Diensten auf unterschiedlichen Ger\{ä\}ten Mehrwerte bieten, wie z.B. situativer Dienste- und Darstellungswechsel. Jedoch wurde auch deutlich, dass die Konzeption integrierter Anwendungen, neue Anforderungen an ger\{ä\}te\{ü\}bergreifende Steuerung und konsistentes Design stellt.},
      booktitle = {Mensch \& {Computer}: {Tagungsband}},
      publisher = {Oldenbourg Verlag},
      author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin and Wulf, Volker},
      editor = {Reiterer, Harald and Deussen, Oliver},
      year = {2012},
      keywords = {CSCW, SocialMedia},
      pages = {253--262},
      }


    • Hess, J., Wan, L., Ley, B. & Wulf, V. (2012)In-situ everywhere: a qualitative feedback infrastructure for cross platform home-IT

      Proceedings of EuroITV ’12. New York, NY, USA, Publisher: ACM, Pages: 75–78 doi:10.1145/2325616.2325633
      [BibTeX] [Download PDF]

      @inproceedings{hess_-situ_2012,
      address = {New York, NY, USA},
      series = {{EuroiTV} '12},
      title = {In-situ everywhere: a qualitative feedback infrastructure for cross platform home-{IT}},
      isbn = {978-1-4503-1107-6},
      url = {http://dl.acm.org/citation.cfm?id=2325633 http://doi.acm.org/10.1145/2325616.2325633},
      doi = {10.1145/2325616.2325633},
      booktitle = {Proceedings of {EuroITV} '12},
      publisher = {ACM},
      author = {Hess, Jan and Wan, Lin and Ley, Benedikt and Wulf, Volker},
      year = {2012},
      keywords = {CSCW, PRAXLABS, SocialMedia, EUDISMES, community help, cross platform infrastructure, in-situ feedback, remote evaluation},
      pages = {75--78},
      }

    2011


    • Hess, J., Ley, B., Ogonowski, C., Wan, L. & Wulf, V. (2011)Cross-Media@Home: Plattformübergreifende Nutzung neuer Medien

      Mensch & Computer: Tagungsband., Publisher: Oldenbourg Verlag, Pages: 11–20
      [BibTeX] [Download PDF]

      @inproceedings{hess_cross-mediahome_2011,
      title = {Cross-{Media}@{Home}: {Plattformübergreifende} {Nutzung} neuer {Medien}},
      url = {http://dl.mensch-und-computer.de/handle/123456789/1512},
      booktitle = {Mensch \& {Computer}: {Tagungsband}},
      publisher = {Oldenbourg Verlag},
      author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin and Wulf, Volker},
      editor = {Eibl, Maximilian},
      year = {2011},
      keywords = {CSCW, SocialMedia},
      pages = {11--20},
      }


    • Hess, J., Ley, B., Ogonowski, C., Wan, L. & Wulf, V. (2011)Jumping Between Devices and Services: Towards an Integrated Concept for Social TV

      Proceddings of the 9th International Interactive Conference on Interactive Television. New York, NY, USA, Publisher: ACM, Pages: 11–20 doi:10.1145/2000119.2000122
      [BibTeX] [Download PDF]

      @inproceedings{hess_jumping_2011,
      address = {New York, NY, USA},
      series = {{EuroITV} '11},
      title = {Jumping {Between} {Devices} and {Services}: {Towards} an {Integrated} {Concept} for {Social} {TV}},
      isbn = {978-1-4503-0602-7},
      url = {http://doi.acm.org/10.1145/2000119.2000122},
      doi = {10.1145/2000119.2000122},
      booktitle = {Proceddings of the 9th {International} {Interactive} {Conference} on {Interactive} {Television}},
      publisher = {ACM},
      author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin and Wulf, Volker},
      year = {2011},
      keywords = {CSCW, social media, SocialMedia, participatory design, diary study, living lab, social tv},
      pages = {11--20},
      }

    2010


    • Hess, J., Ley, B., Ogonowski, C. & Wan, L. (2010)SocialMedia: Unterstützung von Kommunikation und Austausch in Home-IT Umgebungen

      WAM Workshop audiovisuelle Medien. Chemnitz, Pages: 1–12
      [BibTeX]

      @inproceedings{hess_socialmedia_2010-1,
      address = {Chemnitz},
      title = {{SocialMedia}: {Unterstützung} von {Kommunikation} und {Austausch} in {Home}-{IT} {Umgebungen}},
      booktitle = {{WAM} {Workshop} audiovisuelle {Medien}},
      author = {Hess, Jan and Ley, Benedikt and Ogonowski, Corinna and Wan, Lin},
      year = {2010},
      keywords = {CSCW, PRAXLABS, SocialMedia},
      pages = {1--12},
      }


    • Hess, J. & Ogonowski, C. (2010)SocialMedia Experience and Design Lab: Using Advantages from Different LivingLab-Approaches

      IN Adjunct Proceedings of EuroITV, Pages: 1–2
      [BibTeX] [Abstract] [Download PDF]

      Within this paper we describe our approach called SocialMedia Experience and Design Lab (SMEDL). Within SMEDL we operationalize different levels of user involvement in real-world settings (at home and on the web) as well as in an artificial lab environment. Because the different approaches have their strengths and weaknesses, we highlight the meaning of a method- mix around a Living Lab as our core concept. We also describe methodological issues that have to be considered in further work.

      @article{hess_socialmedia_2010-2,
      title = {{SocialMedia} {Experience} and {Design} {Lab}: {Using} {Advantages} from {Different} {LivingLab}-{Approaches}},
      url = {http://usit.ieis.tue.nl/final papers/W2_1_Hess.pdf},
      abstract = {Within this paper we describe our approach called SocialMedia Experience and Design Lab (SMEDL). Within SMEDL we operationalize different levels of user involvement in real-world settings (at home and on the web) as well as in an artificial lab environment. Because the different approaches have their strengths and weaknesses, we highlight the meaning of a method- mix around a Living Lab as our core concept. We also describe methodological issues that have to be considered in further work.},
      journal = {Adjunct Proceedings of EuroITV},
      author = {Hess, Jan and Ogonowski, Corinna},
      year = {2010},
      keywords = {PRAXLABS, SocialMedia},
      pages = {1--2},
      }