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SmartLive – Nachhaltige Innovationsentwicklung im Living Lab für Smart Home/Smart Energy

Duration: 2014-2017

Sponsorship: Bundesministerium für Wirtschaft und Energie (BMWi)

Contact person: Dipl.-Medienwirtin Corinna Ogonowski

The usability standard DIN EN 9241 is an important keystone for product development with regard to quality assurance of fitness for purpose and usability for both hard and software. However, the German Smart Energy Roadmap (German Electrotechnology, Electronic and Information Technology Commission in DIN and VDE 2010) noticed that on the rapidly growing Smart Home / Smart Energy market, the usability shortcomings of these products had resulted in serious problems which prevented the broad acceptance of the technology. On the one hand this can be explained by the large number of companies involved in the development of intelligent home solutions. Entry level to the market is low, which means that companies often release their own solutions but without integrated quality management. On the other hand, the field lacks an elaborated, clear and coherent concept of usability at the moment.
To support the competencies of small and medium-sized enterprises in developing solutions which are fit for use in everyday life, the user-centred innovation methods of the Living Lab are to be developed as a service within the project. The service is designed to field test the suitability of the approach for use in SMEs. Since most SMEs generally do not have their own usability department in which to specify design-guidelines, a further objective of the project is to develop universal guidelines for the Smart Home/Smart Energy field. The intention is that the ensuing usability measures will additionally be applied to concrete problems in the design of intuitively operable Smart Home solutions. These measures, which will take the form of pilot schemes, are designed to guarantee the practicability of the usability measures. At the same time, the implemented prototypes show successful usability and user experience for future Smart Home living environments. Innovative usability pilot schemes form the arrowhead of the coordinated measures of innovation methods suitable for SMEs, ergonomic guidelines for ease of use by SMEs and the showcases developed by SMEs, widening out to encompass a general anchoring of the topic of usability.

Approach
Until now, the Living Lab approach has been successfully established in the field of academic research as both a method as well as an infrastructure. The aim is to involve potential users at an early stage not only in development and design processes but also to involve them in the evaluation of actual use contexts. This allows issues of usability and user experience to be addressed adequately. Converting this approach to SMEs and their work processes does however result in a deficit due to the costly and complex organizational and administrational processes involved and which most SMEs cannot afford.
One objective of the SmartLive project is the new “Living Lab as a Service” approach. This service, designed to overcome the present usability constraints of Living Labs, is tailored to the specific needs of SMEs.The goal is that this approach will enable usability agents to operate Living Labs and to market them to SMEs as a service
This will allow SMEs to integrate users more flexibly and at a lower cost as co-designers and co-innovators in the development process and to evaluate prototypes as early as possible regarding their practicability.
To guarantee practicability, the approach will be developed within the framework of action research (Baskerville 1999), whereby Living Labs will be practically tested as a new innovation service. Above all, the individual modularisation, flexible design and realization of the approach will be used to generate a range of services which are tailor-made and will integrate supporting measures into the design process. The various method components and process modules necessary for this can be integrated step by step or point by point into SME practices. Correspondingly, various components such as workshops to generate ideas, participative workshops, usability tests in real-life contexts etc. can be initiated and offered separately and thus more cost effectively and this in turn ensures easy access for SME clients.
By using this course of action, the project additionally aims to remove the second barrier standing in the way of the development of applications suitable for every day Smart Home / Smart Energy use. In the course of developing and testing Smart Home solutions in Living Labs, general guidelines for the ergonomic design of these domains are being tested, adapting the usability criteria of EN ISO 9241 and taking up newer sustainable interaction design (SID) approaches. In this way, a favourable framework can be created within the project for the development of showcases for a successful user experience and usability of future Smart Home / Smart Energy living conditions. These showcases are important not only to illustrate the general guidelines but also to raise awareness about usability inside the SME domain (cf. Scheiber inter alia 2012; Woywode inter alia 2012).

Overall the project focuses on innovation in the following fields:

  • Living Lab as Service: Development of an innovative methodology with a flexible modularization and design enabling SMEs to conceive and design for new living environments.
  • Ergonomic guidelines: Specification of usability and user experience guidelines for the domain of Smart Home/Smart Energy.
  • Showcases: Development and design of demonstrations in the Living Lab, which represent future user experiences in everyday life.

More information on www.smart-live.info

Publications

2017

Corinna Ogonowski, Philippe Hennes, Jens Läkamp, Maximilian Seiffert (2017) Shop und Play-Erlebnis im Smart Home: Mit Technik weg von der Technik, Mittelstand-Digital WISSENSCHAFT TRIFFT PRAXIS(6), p. 63-71, pdf

Nico Castelli, Corinna Ogonowski, Timo Jakobi, Martin Stein, Gunnar Stevens, Volker Wulf (2017) What happened in my home?: An End-User Development Approach for Smart Home Data Visualization, Proceedings of the Conference on Human Factors in Computing Systems (CHI)

Timo Jakobi, Corinna Ogonowski, Nico Castelli, Gunnar Stevens, Volker Wulf (2017) The Catch(es) with Smart Home – Experiences of a Living Lab Field Study, Proceedings of the Conference on Human Factors in Computing Systems (CHI)

2016

Oliver Stickel, Corinna Ogonowski, Timo Jakobi, Stevens Gunnar, Volkmar Pipek, Volker Wulf (2016) User Intergation in Agile Software Development Processes: Practices and Challenges in Small and Medium Sized Enterprises, Integrating User-Centred Design in Agile Development, Gilbert Cockton, Peggy Gregory, Marta Lárusdóttir, Asa Cajander (ed.), p. 49-76, Springer International Publishing AG Switzerland, url, doi:10.1007/978-3-319-32165-3_1

Corinna Ogonowski, Dirk Förmer, Svenja Gussmann, Philippe Hennes, Kai Hackbarth, Timo Jakobi, Konstantin Kersten, Jens Läkamp, Anil Mengi, Fabian Pursche (2016) Living Lab as a Service: Individuelle Dienstleistungen zur nutzerzentrierten Innovationsentwicklung im Smart Home, WISSENSCHAFT TRIFFT PRAXIS, p. 27

Oliver Stickel, Corinna Ogonowski, Timo Jakobi, Gunnar Stevens, Volkmar Pipek, Volker Wulf, Stevens Gunnar, Volkmar Pipek, Volker Wulf (2016) User Integration in Agile Software Development Processes: Practices and Challenges in Small and Medium Sized Enterprises, Integrating User-Centred Design in Agile Development, Gilbert Cockton, Peggy Gregory, Marta Lárusdóttir, Asa Cajander (ed.), p. 49-76, Springer International Publishing AG Switzerland, url, doi:10.1007/978-3-319-32165-3_1

Timo Jakobi, Corinna Ogonowski, Nico Castelli, Gunnar Stevens, Volker Wulf (2016) Smart Home Experience Journey: Über den Einsatz und die Wahrnehmung von Smart Home-Technologien im Alltag, WISSENSCHAFT TRIFFT PRAXIS, p. 12, pdf

Jane Chung, George Demiris, Hilaire J Thompson (2016) Ethical Considerations Regarding the Use of Smart Home Technologies for Older Adults: An Integrative Review., Annual review of nursing research 34(1), doi:10.1891/0739-6686.34.155

Stefan Schulze-Sturm, Philippe Hennes, Corinna Ogonowski (2016) Shop und Play als neues Geschäftsmodell, ew - Magazin für Energiewirtschaft Spezial(IV), p. 50-53

Nico Castelli, Gunnar Stevens (2016) Das Zuhause verstehen: Eine Literaturstudie zur Visualisierung von Verbrauchsdaten, WISSENSCHAFT TRIFFT PRAXIS, p. 58

Timo Jakobi, Corinna Ogonowski, Nico Castelli, Gunnar Stevens, Volker Wulf (2016) Das Zuhause smart machen – Erfahrungen aus Nutzersicht, Mensch & Computer: Tagungsband, p. 1-10, accepted, pdf

Johanna Meurer, Corinna Ogonowski, Gunnar Stevens, Volker Wulf (2016) Nachhaltiges Innovationsmanagement in KMU : Eine empirische Untersuchung zu Living Labs as a Service, Multikonferenz Wirtschaftsinformatik (MKWI), p. 917-928, pdf

2015

Benedikt Ley, Corinna Ogonowski, Mu Mu, Jan Hess, Nicholas J P Race, David Randall, Mark Rouncefield, Volker Wulf (2015) At Home with Users: A Comparative View of Living Labs, Interacting with Computers 27(1), p. 21-35, url, doi:10.1093/iwc/iwu025

Timo Jakobi, Gunnar Stevens (2015) Potentials of energy consumption measurements in office environments, Proceeding of ICT4S '15, p. 345-352, Atlantis Press, url, doi:10.2991/ict4s-env-15.2015.39

Nico Castelli, Niko Schönau, Gunnar Stevens, Tobias Schwartz, Timo Jakobi (2015) Role-based Eco-info Systems: An Organizational Theoretical View of Sustainable HCI at Work, ECIS, url

Oliver Stickel, Corinna Ogonowski, Timo Jakobi, Gunnar Stevens, Volkmar Pipek, Volker Wulf (2015) Praktiken der Nutzerintegration im Entwicklungsprozess von KMU, Mensch & Computer: Tagungsband (Honorable Mention), Sarah Diefenbach, Niels Henze, Martin Pielot (ed.), p. 103-112, Stuttgart: De Gruyter Oldenbourg, url

Timo Jakobi, Gunnar Stevens (2015) Energy saving at work - and when not working! Insights from a comparative study, Proceedings of EnviroInfo '15, p. 180-189, Atlantis Press, url, doi:10.2991/ict4s-env-15.2015.21

Corinna Ogonowski, Timo Jakobi, Gunnar Stevens, Johanna Meurer (2015) Living Lab As A Service: Das Living Lab als Dienstleistungsbaukasten zur Nutzer-zentrierten Entwicklung und Evaluation innovativer Smart Home Lösungen, Mensch & Computer: Workshopband, A Weisbecker, M Burmester, A Schmidt (ed.), p. 701-711, Stuttgart: Oldenbourg Wissensverlag, url

2014

Nico Castelli, Gunnar Stevens, Timo Jakobi, Niko Schönau (2014) Switch off the light in the living room, please! –Making eco-feedback meaningful through room context information, Proceedings of the 28th EnviroInfo 2014 Conference, Ute Vogel Andreas Winter Barbara Rapp Nils Giesen Jorge Marx Gómez Michael Sonnenschein (ed.), p. 589-596, Oldenburg: BIS-Verlag, pdf

Timo Jakobi, Nico Castelli, Alexander Nolte, Gunnar Stevens, Niko Schönau (2014) Towards Collaborative Green Business Process Management, BIS-Verlag, Ute Vogel Andreas Winter Barbara Rapp Nils Giesen Jorge Marx Gómez Michael Sonnenschein (ed.), p. 683-690, BIS-Verlag

Tobias Schwartz, Gunnar Stevens, Timo Jakobi, Sebastian Denef, Leonardo Ramirez, Volker Wulf, Dave Randall (2014) What People Do with Consumption Feedback: A Long-Term Living Lab Study of a Home Energy Management System, Interacting with Computers 27(6), p. 1-26, Oxford University Press, url, doi:10.1093/iwc/iwu009

Nico Castelli, Corinna Ogonowski, Gunnar Stevens, Timo Jakobi (2014) Placing information at home, UbiComp '14 Adjunct Proceedings, p. 919-922, New York, New York, USA: ACM Press, url, doi:10.1145/2638728.2641548

Gunnar Stevens, Timo Jakobi, Kai-Oliver Detken (2014) Mehrseitige, barrierefreie Sicherheit intelligenter Messsysteme, Datenschutz und Datensicherheit 38(8/2014), p. 536-544, url

2013

Timo Jakobi, Gunnar Stevens (2013) Always beta: cooperative design in the smart home, Pervasive and Ubiquitous Computing, Adjunct Publication, p. 837-844

Corinna Ogonowski, Benedikt Ley, Jan Hess, Lin Wan, Volker Wulf (2013) Designing for the Living Room: Long-term User Involvement in a Living Lab, Proceedings of CHI '13, p. 1539-1548, New York, USA: ACM, url, doi:10.1145/2470654.2466205

Tobias Schwartz, Gunnar Stevens, Leonardo Ramirez, Volker Wulf (2013) Uncovering Practices of Making Energy Consumption Accountable: A Phenomenological Inquiry, ACM Transactions on Computer-Human Interaction (ToCHI) 20(2), p. Art. No. 12, New York, NY, USA: ACM, url, doi:10.1145/2463579.2463583

2012

Timo Jakobi, Tobias Schwartz (2012) Putting the user in charge: end user development for eco-feedback technologies, Sustainable Internet and ICT for Sustainability (SustainIT), 2012, p. 1-4

2011

Tobias Schwartz, Mathias Matthias Betz, Gunnar Stevens (2011) Smart Metering für Büroarbeitsplätze, HMD Theorie und Praxis der Wirtschaftinformatik 278(April), p. 104-113

Timo Jakobi, Gunnar Stevens, Tobias Schwartz (2011) EUD @ Smart Homes Smart refurbishment of rented apartments to improve energy efficiency, IS-EUD'11 Workshop on EUD for Supporting Sustainability in Maker Communities, p. 1-8

2010

Matthias Betz, Tobias Schwartz (2010) Soziale Dimensionen von Smart Metering am Arbeitsplatz, Multikonferenz Wirtschaftsinformatik} 2010, Matthias Schumann, Lutz M Kolbe, Michael H Breitner, Arne Frerichs (ed.), p. 341-352, Universitätsverlag Göttingen, pdf

2000

Volkmar Pipek, Volker Wulf (2000) Building CSCW-Systems for Electronic Communities: Supporting Task-oriented Work, Position Paper for the Workshop "Electronic Communities: Places and Spaces, Contents and Boundaries" at the Conference "CHI'2000"