EmerGent – Emergency Management in Social Media Generation
Duration: 01.04.2017-31.07.2017
Sponsorship: Europäische Union – 7th Framework Programme
Contact person: Dr. Christian Reuter – Marc-André Kaufhold M.Sc. – Dr. Thomas Ludwig
The use of social media in disaster situations has become a common phenomenon. Events such as the 2013 European floods or the Love Parade disaster in 2010, show that citizens, for example, use Facebook or Twitter to communicate with each other and (self-) organize help. Emergency service (BOS), such as the fire and police departments, communicate via social media with the public or use the content provided for situation assessment. The target of the research project is to study the positive and negative effects of social media in disaster situations, to enhance the objective and perceived security of citizens. To this end, empirical studies and published studies are used to research current usage patterns and future use potentials. Based on this, prototypes are developed and tested that both citizens and emergency services are supported. Besides the University of Siegen, the University of Paderborn as coordinator, IES Solutions (Italy), Oxford Computer Consultants, Tavistock Institute (both UK) Vestlandsforsking (Norway) and the Federation of European Union Fire Officer Associations (Luxembourg), the European Emergency Number Association (Belgium), the Institute of Fire and rescue technology (Germany) and the Scientific and Research Centre for Fire Protection (Poland) are involved.
This project is funded by the Seventh Framework Program of the European Community for research, technological development and demonstration with the delivery number 608352.
More information on www.fp7-emergent.eu
Publications
2019
(2019) Avoiding Chaotic Use of Social Media during Emergencies: Evaluation of Citizens' Guidelines, Journal of Contingencies and Crisis Management (JCCM), pdf, doi:10.1111/1468-5973.12249
2018
(2018) 112.SOCIAL: Design and Evaluation of a Mobile Crisis App for Bidirectional Communication between Emergency Services and Citizen, Proceedings of the European Conference on Information Systems (ECIS), Portsmouth, UK: AIS, pdf
(2018) Soziale Medien in Notfällen, Krisen und Katastrophen, Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement, Christian Reuter (ed.), p. 379-402, Wiesbaden: Springer Vieweg, url, doi:10.1007/978-3-658-19523-6_19
(2018) Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics, Journal of Contingencies and Crisis Management (JCCM) 26(1), p. 41–57, pdf, doi:10.1111/1468-5973.12196
(2018) Soziale Medien und Apps in Notsituationen: Eine repräsentative Studie über die Wahrnehmung in Deutschland, BBK Bevölkerungsschutz 2, p. 22-24, pdf
(2018) Business Continuity Management in Micro Enterprises: Perception, Strategies and Use of ICT, International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 10(1), p. 1-19, doi:10.4018/IJISCRAM.2018010101
(2018) Studie: Wie sehen Mitarbeiter von Feuerwehr und THW den Einsatz sozialer Medien in Gefahrenlagen?, Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe 1, p. 64-66, pdf
(2018) Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research, International Journal on Human-Computer Interaction (IJHCI) 34(4), p. 280-294, pdf, doi:10.1080/10447318.2018.1427832
(2018) Informatik für Frieden und Sicherheit, Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement, Christian Reuter (ed.), p. 573-595, Wiesbaden, Germany: Springer Vieweg, url, doi:10.1007/978-3-658-19523-6_28
(2018) Usable Safety Engineering sicherheitskritischer interaktiver Systeme, Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement, Christian Reuter (ed.), p. 17-40, Wiesbaden, Germany: Springer Vieweg, url, doi:10.1007/978-3-658-19523-6_2
(2018) Die Zukunft sicherheitskritischer Mensch-Computer-Interaktion, Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement, Christian Reuter (ed.), p. 621-630, Wiesbaden, Germany: Springer Vieweg, url, doi:10.1007/978-3-658-19523-6_30
2017
(2017) Social Media in Emergencies: A Representative Study on Citizens’ Perception in Germany, Proceedings of the ACM: Human Computer Interaction (PACM): Computer-Supported Cooperative Work and Social Computing 1(2), p. 1-19, pdf, doi:https://doi.org/10.1145/3134725
(2017) Rumors, Fake News and Social Bots in Conflicts and Emergencies: Towards a Model for Believability in Social Media, Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras (ed.), p. 583-591, Albi, France: ISCRAM, pdf
(2017) The Impact of Social Media in Emergencies: A Case Study with the Fire Department of Frankfurt, Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras (ed.), p. 603-612, Albi, France: ISCRAM, pdf
(2017) Social Media Resilience during Infrastructure Breakdowns using Mobile Ad-Hoc Networks, Advances and New Trends in Environmental Informatics - Proceedings of the 30th EnviroInfo Conference, V. Wohlgemuth, Frank Fuchs-Kittowski, Jochen Wittmann (ed.), p. 75-88, Berlin, Germany: Springer, pdf, doi:10.1007/978-3-319-44711-7_7
(2017) End-User Development and Social Big Data - Towards Tailorable Situation Assessment with Social Media, New Perspectives in End-User Development, Fabio Paternò, Volker Wulf (ed.), p. 307-332, Springer, pdf, doi:10.1007/978-3-319-60291-2_12
(2017) Katwarn, NINA or FEMA? Multi-Method Study on Distribution, Use and Public Views on Crisis Apps, European Conference on Information Systems (ECIS), p. 2187-2201, Guimarães, Portugal: AIS, pdf
(2017) Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens' Perception of Social Media in Emergencies in Europe, Journal Technological Forecasting and Social Change (TFSC) 121, p. 168-180, pdf, doi:10.1016/j.techfore.2016.07.038
(2017) Terrorbekämpfung mithilfe sozialer Medien – ein explorativer Einblick am Beispiel von Twitter, Proceedings of the International Conference on Wirtschaftsinformatik (WI), J.M. Leimeister, W. Brenner (ed.), p. 649-663, St. Gallen, Switzerland: AIS, pdf
(2017) IT for Peace? Fighting Against Terrorism in Social Media – An Explorative Twitter Study, i-com: Journal of Interactive Media 16(2), p. 181-195, pdf, doi:https://doi.org/10.1515/icom-2017-0013
2016
(2016) Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research, i-com: Journal of Interactive Media 15(3), p. 249–264, pdf, doi:10.1515/icom-2016-0036
(2016) Terrorismus und soziale Medien – Propaganda und Gegenpropaganda, Mensch & Computer: Tagungsband, W. Prinz, J. Borchers, M. Jarke (ed.), Aachen, Germany: Gesellschaft für Informatik e.V., pdf, doi:10.18420/muc2016-mci-0209
(2016) Sicherheit vs. Privatsphäre: Zur Akzeptanz von Überwachung in sozialen Medien im Kontext von Terrorkrisen, Informatik 2016: von Menschen für Menschen, Heinrich C. Mayr, Martin Pinzger (ed.), Klagenfurt: GI-Edition-Lecture Notes in Informatics (LNI), url
(2016) Emergence as a Characteristic of Resilient Cooperation Technologies, Environmental Informatics – Stability, Continuity, Innovation. Current trends and future perspectives based on 30 years of history. Adjunct Proceedings of the EnviroInfo 2016 conference, Volker Wohlgemuth, Frank Fuchs-Kittowski, Jochen Wittmann (ed.), p. 141-144, pdf
(2016) Chapter 44: Communication between Power Blackout and Mobile Network Overload, E-Health and Telemedicine: Concepts, Methodologies, Tools, and Applications II, Mehdi Khosrow-Pour (ed.), p. 876-891, IGI Global, pdf
(2016) Introduction to this Special Issue on “Human-Machine Interaction and Cooperation in Safety-Critical Systems”, i-com: Journal of Interactive Media 15(3), p. 219–226, url, doi:https://doi.org/10.1515/icom-2016-0037
(2016) Kooperative Resilienz – ein soziotechnischer Ansatz durch Kooperationstechnologien im Krisenmanagement, Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO) 47(2), p. 159-169, pdf, doi:10.1007/s11612-016-0317-7
(2016) Emergency Services' Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe, International Journal on Human-Computer Studies (IJHCS) 95, p. 96-111, pdf, doi:10.1016/j.ijhcs.2016.03.005
(2016) Aktuelle Ansätze zur Mensch-Computer-Interaktion in sicherheitskritischen Systemen, Mensch & Computer: Workshopband, B. Weyers, A. Dittmar (ed.), Aachen, Germany: Gesellschaft für Informatik e.V., pdf, doi:10.18420/muc2016-ws01-0000
(2016) Sozial auch ohne Netz – Soziale Medien bei Infrastrukturproblemen, Mensch & Computer: Workshopband, B. Weyers, A. Dittmar (ed.), Aachen, Germany: Gesellschaft für Informatik e.V., pdf, doi:http://dx.doi.org/10.18420/muc2016-ws01-0004
(2016) Special Issue on Human-Machine Interaction and Cooperation in Safety-Critical Systems, i-com: Journal of Interactive Media 15(3), url
(2016) From Publics to Communities: Researching the Path of Shared Issues Through ICT, Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW) 25(2-3), p. 193-225, Norwell, MA, USA: Kluwer Academic Publishers, pdf, doi:10.1007/s10606-016-9252-y
(2016) Warum Katastrophenschutzbehörden soziale Medien nicht nutzen wollen, Mensch & Computer: Tagungsband, W. Prinz, J. Borchers, M. Jarke (ed.), Aachen, Germany: Gesellschaft für Informatik e.V., pdf, doi:10.18420/muc2016-mci-0205
(2016) The Self-Organization of Digital Volunteers across Social Media: The Case of the 2013 European Floods in Germany, Journal of Homeland Security and Emergency Management 13(1), p. 137–166, pdf, doi:10.1515/jhsem-2015-0063
(2016) Reception of Terror in Germany – Security, Privacy and Social Media, Environmental Informatics – Stability, Continuity, Innovation. Current trends and future perspectives based on 30 years of history. Adjunct Proceedings of the EnviroInfo 2016 conference, Volker Wohlgemuth, Frank Fuchs-Kittowski, Jochen Wittmann (ed.), p. 151-156, pdf
(2016) Semi-Automatic Alerts and Notifications for Emergency Services based on Cross-Platform Social Media Data –Evaluation of a Prototype, Informatik 2016: von Menschen für Menschen, Heinrich C. Mayr, Martin Pinzger (ed.), p. 1805-1818, Klagenfurt: GI-Edition-Lecture Notes in Informatics (LNI), url
(2016) Proceedings des Workshops "Mensch-Computer-Interaktion in sicherheitskritischen Systemen", Mensch & Computer: Workshopband, B. Weyers, A. Dittmar (ed.), Aachen, Germany: Gesellschaft für Informatik e.V., url
(2016) Understanding Complex Information Infrastructures: Design Characteristics of ICT Tools for Researching Modern Technology Usage (PhD Thesis) (to appear in Springer)
2015
(2015) CoTable : Collaborative Social Media Analysis with Multi-Touch Tables, Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Leysia Palen, Monika Büscher, Tina Comes, Amanda L. Hughes (ed.), Kristiansand, Norway: ISCRAM, pdf
(2015) Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies, ACM Transactions on Computer-Human Interaction (ToCHI) 21(4), p. Article 17, url, doi:10.1145/2749461
(2015) Guest Editorial Preface: Special Issue on Human Computer Interaction in Critical Systems II: Authorities and Industry, International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 7(3), p. i-ix, pdf
(2015) Proceedings des Workshops "Mensch-Computer-Interaktion und Social Computing in sicherheitskritischen Systemen", Mensch & Computer: Workshopband, Anette Weisbecker, Michael Burmester, Albrecht Schmidt (ed.), p. 99-140, München, Germany: Oldenbourg-Verlag, pdf
(2015) XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters, Proceedings of the Conference on Human Factors in Computing Systems (CHI), p. 4093-4102, Seoul, Korea: ACM Press, pdf, doi:10.1145/2702123.2702171
(2015) SOMAP: Network Independent Social-Offline-Map-Mashup, Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Leysia Palen, Monika Büscher, Tina Comes, Amanda Lee Hughes (ed.), Kristiansand, Norway: ISCRAM, pdf
(2015) Social-QAS: Tailorable Quality Assessment Service for Social Media Content, Proceedings of the International Symposium on End-User Development (IS-EUD). Lecture Notes in Computer Science, p. 156-170, pdf, doi:10.1007/978-3-319-18425-8_11
(2015) Strategy for Processing and Analyzing Social Media Data Streams in Emergencies, Proceedings of the International Conference on Information and Communication Technologies for Disaster Management (ICT-DM), pdf
(2015) Microblogging during the European Floods 2013: What Twitter May Contribute in German Emergencies, International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 7(1), p. 22-41, pdf
(2015) Der Einsatz sozialer Medien in Katastrophenlagen, Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe 5(4), p. 43-44, pdf
(2015) Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries, International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 7(2), p. 36-58, pdf, doi:10.4018/IJISCRAM.2015040103
(2015) Editorial: Mensch-Computer-Interaktion und Social Computing in sicherheitskritischen Systemen, Mensch & Computer: Workshopband, Albrecht Schmidt, Anette Weisbecke, Michael Burmester (ed.), p. 3-9, Oldenbourg Verlag, pdf
(2015) Konzept und Evaluation einer Facebook-Applikation zur crossmedialen Selbstorganisation freiwilliger Helfer, Proceedings of the International Conference on Wirtschaftsinformatik, Osnabrück, Germany: AIS, pdf
(2015) CrowdMonitor: Mobile Crowd Sensing for Assessing Physical and Digital Activities of Citizens during Emergencies, Proceedings of the International Conference on Human Factors in Computing Systems (CHI), Bo Begole, Kim Jinwoo, Inkpeni Kor, Woo Woontack (ed.), p. 4083-4092, New York, USA: ACM Press, pdf
(2015) Betriebliches Kontinuitätsmanagement in kleinen und mittleren Unternehmen – Smart Services für die Industrie 4.0, Mensch & Computer: Workshopband, A Weisbecker, M Burmester, A Schmidt (ed.), p. 37-44, Stuttgart: Oldenbourg Wissensverlag, pdf
2014
(2014) Forschungsherausforderungen der Interaktion und Kooperation im Krisenmanagement, i-com - Zeitschrift für interaktive und kooperative Medien 13(1), p. 1-3, pdf
(2014) Entwicklung eines SOA-basierten und anpassbaren Bewertungsdienstes für Inhalte aus sozialen Medien, Informatik 2014 - Big Data - Komplexität meistern, E. Plöderereder, L. Grunske, E. Schneider, D. Ull (ed.), p. 977-988, Stuttgart, Germany: GI-Edition-Lecture Notes in Informatics (LNI), pdf
(2014) Vernetzte Selbsthilfe in Sozialen Medien am Beispiel des Hochwassers 2013 / Linked Self-Help in Social Media using the example of the Floods 2013 in Germany, i-com - Zeitschrift für interaktive und kooperative Medien 13(1), Volkmar Pipek, Christian Reuter (ed.), p. 20-28, pdf, doi:10.1515/icom.2014.0004
(2014) The EmerGent project: Emergency Management in Social Media Generation – Dealing with Big Data from Social Media Data Stream, Workshop on Big Data, Intelligence Management and Analytics Workshop. 7th IEEE/ACM International Conference on Utility and Cloud Computing (UCC), p. 687-689, pdf, doi:10.1109/UCC.2014.111
(2014) Emergent Collaboration Infrastructures: Technology Design for Inter-Organizational Crisis Management (Ph.D. Thesis), p. 280 p. 52 illus., Siegen, Germany: Springer Gabler, url, doi:10.1007/978-3-658-08586-5
(2014) Editorial: Mensch-Computer-Interaktion und Social Computing in Krisensituationen, Mensch & Computer: Workshopband, Michael Koch, Andreas Butz, Johann Schlichter (ed.), p. 101-104, München, Germany: Oldenbourg-Verlag, pdf
(2014) Adaptierbare Bewertung bürgergenerierter Inhalte aus sozialen Medien, Mensch & Computer: Interaktiv unterwegs – Freiräume gestalten, Michael Koch, Andreas Butz, Johann Schlichter (ed.), p. 115-124, München, Germany: Oldenbourg-Verlag, url
(2014) Technical Limitations for Designing Applications for Social Media, Mensch & Computer: Workshopband, Michael Koch, Andreas Butz, Johann Schlichter (ed.), p. 131-140, München, Germany: Oldenbourg-Verlag, pdf
(2014) Unterstützung von BOS durch Mobile Crowd Sensing in Schadenslagen, Mensch & Computer: Tagungsband, Andreas Butz, Michael Koch, Johann H Schlichter (ed.), p. 117-123, De Gruyter Oldenbourg, url
(2014) Adaptierbare Qualitätsbewertung bürgergenerierter Inhalte aus sozialen Medien, Mensch & Computer: Tagungsband, Andreas Butz, Michael Koch, Johann Schlichter (ed.), p. 115-124, München: Oldenbourg-Verlag, pdf
(2014) Special Issue zum Themenschwerpunkt Krisenmanagement, i-com - Zeitschrift für interaktive und kooperative Medien 13(1), url
(2014) Special Issue zu "Interaktion und Kooperation im Krisenmanagement", i-com - Zeitschrift für interaktive und kooperative Medien 13(1), p. 1-62, url
(2014) Proceedings des Workshops Mensch-Computer-Interaktion und Social Computing in Krisensituationen, Mensch & Computer: Workshopband, Anette Weisbecker, Michael Burmester, Albrecht Schmidt (ed.), p. 99-140, München, Germany: Oldenbourg-Verlag, pdf