EmerGent – Emergency Management in Social Media Generation
Duration: 01.04.2017-31.07.2017
Sponsorship: Europäische Union – 7th Framework Programme
Contact person: Dr. Christian Reuter – Marc-André Kaufhold M.Sc. – Dr. Thomas Ludwig
The use of social media in disaster situations has become a common phenomenon. Events such as the 2013 European floods or the Love Parade disaster in 2010, show that citizens, for example, use Facebook or Twitter to communicate with each other and (self-) organize help. Emergency service (BOS), such as the fire and police departments, communicate via social media with the public or use the content provided for situation assessment. The target of the research project is to study the positive and negative effects of social media in disaster situations, to enhance the objective and perceived security of citizens. To this end, empirical studies and published studies are used to research current usage patterns and future use potentials. Based on this, prototypes are developed and tested that both citizens and emergency services are supported. Besides the University of Siegen, the University of Paderborn as coordinator, IES Solutions (Italy), Oxford Computer Consultants, Tavistock Institute (both UK) Vestlandsforsking (Norway) and the Federation of European Union Fire Officer Associations (Luxembourg), the European Emergency Number Association (Belgium), the Institute of Fire and rescue technology (Germany) and the Scientific and Research Centre for Fire Protection (Poland) are involved.
This project is funded by the Seventh Framework Program of the European Community for research, technological development and demonstration with the delivery number 608352.
More information on www.fp7-emergent.eu
Publications
2018
(2018) Informatik für Frieden und Sicherheit, Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement, Christian Reuter (ed.), p. 577-597, Wiesbaden, Germany: Springer Vieweg
(2018) Business Continuity Management in Micro Enterprises: Perception, Strategies and Use of ICT, International Journal of Information Systems for Crisis Response and Management (IJISCRAM)
(2018) Studie: Wie sehen Mitarbeiter von Feuerwehr und THW den Einsatz sozialer Medien in Gefahrenlagen?, Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe, p. 64-66
(2018) Soziale Medien und Apps in Notsituationen: Eine repräsentative Studie über die Wahrnehmung in Deutschland, BBK Bevölkerungsschutz
(2018) ISCRAM turns 15: A Trend Analysis of Social Media Papers 2004-2017, Proceedings of the Information Systems for Crisis Response and Management (ISCRAM)
(2018) Social Media in Crisis Management: An Evaluation and Analysis of Crisis Informatics Research, International Journal on Human-Computer Interaction (IJHCI) 34(4), p. 280-294
(2018) 112.social: Design and Evaluation of a Mobile Crisis App for Bidirectional Communication between Emergency Services and Citizens, European Conference on Information Systems (ECIS)
(2018) Soziale Medien in Notfällen, Krisen und Katastrophen, Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement, Christian Reuter (ed.), p. 379-402, Wiesbaden: Springer Vieweg
(2018) Usable Safety Engineering sicherheitskritischer interaktiver Systeme, Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement, Christian Reuter (ed.), p. 19-40, Wiesbaden, Germany: Springer Vieweg
(2018) Die Zukunft sicherheitskritischer Mensch-Computer-Interaktion, Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement, Christian Reuter (ed.), p. 530-621, Wiesbaden, Germany: Springer Vieweg
(2018) Human-Computer-Interaction and Social Media in Safety-Critical Systems – Editorial, Journal of Contingencies and Crisis Management (JCCM) 26(1), url
(2018) Sicherheitskritische Mensch-Computer-Interaktion: Interaktive Technologien und Soziale Medien im Krisen- und Sicherheitsmanagement, p. 645, Wiesbaden: Springer Vieweg (Lehrbuch/Fachbuch), url
(2018) Fifteen Years of Social Media in Emergencies: A Retrospective Review and Future Directions for Crisis Informatics, Journal of Contingencies and Crisis Management (JCCM) 26(1), p. 41–57, pdf
2017
(2017) Social Media in Emergencies: A Representative Study on Citizens’ Perception in Germany, Proceedings of the ACM: Human Computer Interaction (PACM): Computer-Supported Cooperative Work and Social Computing 1(2), p. 1-19, pdf, doi:https://doi.org/10.1145/3134725
(2017) Rumors, Fake News and Social Bots in Conflicts and Emergencies: Towards a Model for Believability in Social Media, Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras (ed.), p. 583-591, pdf
(2017) Katwarn, NINA or FEMA? Multi-Method Study on Distribution, Use and Public Views on Crisis Apps, European Conference on Information Systems (ECIS), pdf
(2017) End-User Development and Social Big Data - Towards Tailorable Situation Assessment with Social Media, New Perspectives in End-User Development, Fabio Paternò, Volker Wulf (ed.), p. 307-332, Springer, pdf
(2017) Social Media Resilience during Infrastructure Breakdowns using Mobile Ad-Hoc Networks, Advances and New Trends in Environmental Informatics - Proceedings of the 30th EnviroInfo Conference, V. Wohlgemuth, Frank Fuchs-Kittowski, Jochen Wittmann (ed.), p. 75-88, Berlin, Germany: Springer, pdf
(2017) Terrorbekämpfung mithilfe sozialer Medien – ein explorativer Einblick am Beispiel von Twitter, Proceedings of the International Conference on Wirtschaftsinformatik (WI), J.M. Leimeister, W. Brenner (ed.), p. 649-663, pdf
(2017) IT for Peace? Fighting Against Terrorism in Social Media – An Explorative Twitter Study, i-com: Journal of Interactive Media 16(2), p. 181-195, pdf, doi:https://doi.org/10.1515/icom-2017-0013
(2017) The Impact of Social Media in Emergencies: A Case Study with the Fire Department of Frankfurt, Proceedings of Information Systems for Crisis Response and Management (ISCRAM), Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras (ed.), p. 603-612, pdf
(2017) Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens' Perception of Social Media in Emergencies in Europe, Journal Technological Forecasting and Social Change (TFSC) 121, p. 168-180, pdf
2016
(2016) Proceedings des Workshops "Mensch-Computer-Interaktion in sicherheitskritischen Systemen", Mensch & Computer: Workshopband, B. Weyers, A. Dittmar (ed.), Aachen, Germany: Gesellschaft für Informatik e.V., url
(2016) Terrorismus und soziale Medien – Propaganda und Gegenpropaganda, Mensch & Computer: Tagungsband, W. Prinz, J. Borchers, M. Jarke (ed.), Aachen, Germany: Gesellschaft für Informatik e.V., pdf
(2016) Kooperative Resilienz – ein soziotechnischer Ansatz durch Kooperationstechnologien im Krisenmanagement, Gruppe. Interaktion. Organisation. Zeitschrift für Angewandte Organisationspsychologie (GIO) 47(2), p. 159-169, pdf
(2016) Aktuelle Ansätze zur Mensch-Computer-Interaktion in sicherheitskritischen Systemen, Mensch & Computer: Workshopband, B. Weyers, A. Dittmar (ed.), Aachen, Germany: Gesellschaft für Informatik e.V., pdf
(2016) The Self-Organization of Digital Volunteers across Social Media: The Case of the 2013 European Floods in Germany, Journal of Homeland Security and Emergency Management 13(1), p. 137–166, pdf
(2016) Sozial auch ohne Netz – Soziale Medien bei Infrastrukturproblemen, Mensch & Computer: Workshopband, B. Weyers, A. Dittmar (ed.), Aachen, Germany: Gesellschaft für Informatik e.V., pdf
(2016) Warum Katastrophenschutzbehörden soziale Medien nicht nutzen wollen, Mensch & Computer: Tagungsband, W. Prinz, J. Borchers, M. Jarke (ed.), Aachen, Germany: Gesellschaft für Informatik e.V., pdf
(2016) Understanding Complex Information Infrastructures: Design Characteristics of ICT Tools for Researching Modern Technology Usage (PhD Thesis) (to appear in Springer)
(2016) Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research, i-com: Journal of Interactive Media 15(3), p. 249–264, pdf, doi:https://doi.org/10.1515/icom-2016-0036,
(2016) Semi-Automatic Alerts and Notifications for Emergency Services based on Cross-Platform Social Media Data –Evaluation of a Prototype, Informatik 2016: von Menschen für Menschen, Heinrich C. Mayr, Martin Pinzger (ed.), Klagenfurt: GI-Edition-Lecture Notes in Informatics (LNI), url
(2016) Sicherheit vs. Privatsphäre: Zur Akzeptanz von Überwachung in sozialen Medien im Kontext von Terrorkrisen, Informatik 2016: von Menschen für Menschen, Heinrich C. Mayr, Martin Pinzger (ed.), Klagenfurt: GI-Edition-Lecture Notes in Informatics (LNI), url
(2016) Emergency Services' Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe, International Journal on Human-Computer Studies (IJHCS) 95, p. 96-111, pdf
(2016) Reception of Terror in Germany – Security, Privacy and Social Media, Environmental Informatics – Stability, Continuity, Innovation. Current trends and future perspectives based on 30 years of history. Adjunct Proceedings of the EnviroInfo 2016 conference, Volker Wohlgemuth, Frank Fuchs-Kittowski, Jochen Wittmann (ed.), p. 151-156, pdf
2015
(2015) Social Haystack: Dynamic Quality Assessment of Citizen-Generated Content in Social Media during Emergencies, ACM Transactions on Computer-Human Interaction (ToCHI) 22(4), p. 17:1-17:27, pdf
(2015) SOMAP: Network Independent Social-Offline-Map-Mashup, Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Leysia Palen, Monika Büscher, Tina Comes, Amanda L. Hughes (ed.), pdf
(2015) Konzept und Evaluation einer Facebook-Applikation zur crossmedialen Selbstorganisation freiwilliger Helfer, Proceedings of the International Conference on Wirtschaftsinformatik, pdf
(2015) Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries, International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 7(2), p. 36-58, pdf
(2015) Strategy for Processing and Analyzing Social Media Data Streams in Emergencies, Proceedings of the International Conference on Information and Communication Technologies for Disaster Management (ICT-DM), pdf
(2015) Editorial: Mensch-Computer-Interaktion und Social Computing in sicherheitskritischen Systemen, Mensch & Computer: Workshopband, Albrecht Schmidt, Anette Weisbecke, Michael Burmester (ed.), p. 3-9, Oldenbourg Verlag, pdf
(2015) CrowdMonitor: Mobile Crowd Sensing for Assessing Physical and Digital Activities of Citizens during Emergencies, Proceedings of the International Conference on Human Factors in Computing Systems (CHI), p. 4083-4092, Seoul, Korea: ACM Press, pdf
(2015) Der Einsatz sozialer Medien in Katastrophenlagen, Crisis Prevention – Fachmagazin für Innere Sicherheit, Bevölkerungsschutz und Katastrophenhilfe 5(4), p. 43-44, pdf
(2015) XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters, Proceedings of the Conference on Human Factors in Computing Systems (CHI), p. 4093-4102, Seoul, Korea: ACM Press, pdf
(2015) Special Issue on Human Computer Interaction in Critical Systems II: Authorities and Industry, International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 7(3), pdf
(2015) CoTable : Collaborative Social Media Analysis with Multi-Touch Tables, Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), Leysia Palen, Monika Büscher, Tina Comes, Amanda L. Hughes (ed.), pdf
(2015) Social-QAS: Tailorable Quality Assessment Service for Social Media Content, Proceedings of the International Symposium on End-User Development (IS-EUD). Lecture Notes in Computer Science, pdf
(2015) Special Issue on Human Computer Interaction in Critical Systems I: Citizen and Volunteers, International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 7(2), pdf
(2015) Microblogging during the European Floods 2013: What Twitter May Contribute in German Emergencies, International Journal of Information Systems for Crisis Response and Management (IJISCRAM) 7(1), p. 22-41, pdf
2014
(2014) Unterstützung von BOS durch Mobile Crowd Sensing in Schadenslagen, Mensch & Computer: Tagungsband, Andreas Butz, Michael Koch, Johann H Schlichter (ed.), p. 117-123, De Gruyter Oldenbourg, url
(2014) Adaptierbare Qualitätsbewertung bürgergenerierter Inhalte aus sozialen Medien, Mensch & Computer: Tagungsband, Andreas Butz, Michael Koch, Johann Schlichter (ed.), p. 115-124, München: Oldenbourg-Verlag, pdf
(2014) Emergent Collaboration Infrastructures: Technology Design for Inter-Organizational Crisis Management (Ph.D. Thesis), p. 280 p. 52 illus., Siegen, Germany: Springer Gabler, url
(2014) The EmerGent project: Emergency Management in Social Media Generation – Dealing with Big Data from Social Media Data Stream, Workshop on Big Data, Intelligence Management and Analytics Workshop. 7th IEEE/ACM International Conference on Utility and Cloud Computing (UCC), p. 687-689, pdf, doi:10.1109/UCC.2014.111
(2014) Special Issue zum Themenschwerpunkt Krisenmanagement, i-com - Zeitschrift für interaktive und kooperative Medien 13(1), url
(2014) Technical Limitations for Designing Applications for Social Media, Mensch & Computer: Workshopband, Michael Koch, Andreas Butz, Johann Schlichter (ed.), p. 131-140, München, Germany: Oldenbourg-Verlag, pdf
(2014) Editorial: Mensch-Computer-Interaktion und Social Computing in Krisensituationen, Mensch & Computer: Workshopband, Michael Koch, Andreas Butz, Johann Schlichter (ed.), p. 101-104, München, Germany: Oldenbourg-Verlag, pdf
(2014) Special Issue zu "Interaktion und Kooperation im Krisenmanagement", i-com - Zeitschrift für interaktive und kooperative Medien 13(1), p. 1-62, url
(2014) Vernetzte Selbsthilfe in Sozialen Medien am Beispiel des Hochwassers 2013 / Linked Self-Help in Social Media using the example of the Floods 2013 in Germany, i-com - Zeitschrift für interaktive und kooperative Medien 13(1), Volkmar Pipek, Christian Reuter (ed.), p. 20-28, pdf
(2014) Entwicklung eines SOA-basierten und anpassbaren Bewertungsdienstes für Inhalte aus sozialen Medien, Informatik 2014 - Big Data - Komplexität meistern, E. Plöderereder, L. Grunske, E. Schneider, D. Ull (ed.), p. 977-988, Stuttgart, Germany: GI-Edition-Lecture Notes in Informatics (LNI), pdf
(2014) Proceedings des Workshops Mensch-Computer-Interaktion und Social Computing in Krisensituationen, Mensch & Computer: Workshopband, Anette Weisbecker, Michael Burmester, Albrecht Schmidt (ed.), p. 99-140, München, Germany: Oldenbourg-Verlag, pdf
(2014) Forschungsherausforderungen der Interaktion und Kooperation im Krisenmanagement, i-com - Zeitschrift für interaktive und kooperative Medien 13(1), p. 1-3, pdf