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    Dipl.-Wirt.Inform. Christoph Kotthaus

    kotthaus-170x220
    Mail: christoph.kotthaus(at)uni-siegen.de

    Room: US-D 102

    Phone: +49 271 740-2297

    Office hours: By appointment

    Vitae

    Christoph Kotthaus studied information sciences at the University of Siegen. His research interest concerns mobile and ubiquitous computing. As a student assistant he worked in a research project called INFOSTROM, in which he was significantly involved in the development of a geo information system (GIS). He wrote his diploma theses about “Concepts for Mobile Device Management”, in which he developed application possibilities, introduction and integration of mobile devices (smartphones, tablets) into the infrastructure of (industrial) companies inside a rail technology company. After his diploma thesis he worked as project manager in this company until he went back to the University of Siegen as a research associate in the field of computer supported cooperative work and social media at the institute of information sciences.

    Publications

    2023

    • Rutz, P., Kotthaus, C., Pinatti de Carvalho, A. F., Randall, D. & Pipek, V. (2023)The Relevance of KES-Oriented Processes for the Implementation of ERP Systems: Findings From an Empirical Study in German SMEs

      IN Proceedings of the ACM on Human-Computer Interaction, Vol. 7, Pages: 313:1–313:34 doi:10.1145/3610104
      [BibTeX] [Abstract] [Download PDF]

      Past and current research has shown that Knowledge and Expertise Sharing (KES) is central to the appropriation of enterprise software such as Enterprise Resource Planning (ERP) systems. ERP implementation projects in Small and Medium-sized Enterprises (SMEs) are often driven by research and practice. However, they tend to focus on the ‘go live’ moment rather than on the subsequent, much longer post-implementation phase. This, we argue, results in decreased utilisation over time and an increased need for workarounds. In this paper, we draw on an empirical study within four organisations which exposes the limitations of KES in ERP implementation projects in SMEs, especially in regard to the preparation of key users. Our findings suggest that, despite key users’ essential role in these projects, they are often chosen haphazardly and are ill-prepared. As a result, they cannot fulfil their role of facilitating KES with end users, who end up appropriating ERP systems mostly through ‘learning by doing’. This stems directly from complex and largely unrecognised processes involving consultants, hotlines, management, key users and end users. In this paper, we introduce and discuss specific socio-technical, KES-oriented measures which can potentially lead to sustainable KES throughout the ERP life-cycle for longer-term success.

      @article{rutz_relevance_2023,
title = {The {Relevance} of {KES}-{Oriented} {Processes} for the {Implementation} of {ERP} {Systems}: {Findings} {From} an {Empirical} {Study} in {German} {SMEs}},
volume = {7},
shorttitle = {The {Relevance} of {KES}-{Oriented} {Processes} for the {Implementation} of {ERP} {Systems}},
url = {https://dl.acm.org/doi/10.1145/3610104},
doi = {10.1145/3610104},
abstract = {Past and current research has shown that Knowledge and Expertise Sharing (KES) is central to the appropriation of enterprise software such as Enterprise Resource Planning (ERP) systems. ERP implementation projects in Small and Medium-sized Enterprises (SMEs) are often driven by research and practice. However, they tend to focus on the 'go live' moment rather than on the subsequent, much longer post-implementation phase. This, we argue, results in decreased utilisation over time and an increased need for workarounds. In this paper, we draw on an empirical study within four organisations which exposes the limitations of KES in ERP implementation projects in SMEs, especially in regard to the preparation of key users. Our findings suggest that, despite key users' essential role in these projects, they are often chosen haphazardly and are ill-prepared. As a result, they cannot fulfil their role of facilitating KES with end users, who end up appropriating ERP systems mostly through 'learning by doing'. This stems directly from complex and largely unrecognised processes involving consultants, hotlines, management, key users and end users. In this paper, we introduce and discuss specific socio-technical, KES-oriented measures which can potentially lead to sustainable KES throughout the ERP life-cycle for longer-term success.},
number = {CSCW2},
urldate = {2023-10-10},
journal = {Proceedings of the ACM on Human-Computer Interaction},
author = {Rutz, Philipp and Kotthaus, Christoph and Pinatti de Carvalho, Aparecido Fabiano and Randall, Dave and Pipek, Volkmar},
month = oct,
year = {2023},
keywords = {ERP system implementation, ERP systems, knowledge and expertise sharing},
pages = {313:1--313:34},
}

    2022

    • Kotthaus, C., Vitt, N., Krüger, M., Pipek, V. & Wulf, V. (2022)Negotiating Priorities on the Shopfloor: A Design Case Study of Maintainers’ Practices

      IN Computer Supported Cooperative Work (CSCW) doi:10.1007/s10606-022-09444-5
      [BibTeX] [Abstract] [Download PDF]

      The coordination of maintenance work in manufacturing poses a crucial productivity factor in small and medium-sized companies (SMEs) but often seems to be rather neglected in practice as well as in much of the literature on maintenance. We shed light upon maintenance coordination work by presenting a design case study conducted in an SME over approximately two years. We took a participatory design-oriented approach, involving all roles on the shopfloor affected by maintenance work. In three major iterations during the pre-study, a release-ready prototype was developed and implemented by the users over the course of one year. The evaluation of the tool showed how a new and mostly unintended practice of information flow, error reporting, and prioritization emerged such that, for instance, foremen becoming a central node of communication, formal prioritization shifting away from higher management, and actual prioritization being done by maintainers. This paper contributes to the body of CSCW work on maintenance practice in SMEs by presenting detailed empirical findings on the coordination work of maintainers, as well as the evaluation of socio-technical interventions into maintenance practices.

      @article{kotthaus_negotiating_2022,
title = {Negotiating {Priorities} on the {Shopfloor}: {A} {Design} {Case} {Study} of {Maintainers}’ {Practices}},
issn = {1573-7551},
shorttitle = {Negotiating {Priorities} on the {Shopfloor}},
url = {https://doi.org/10.1007/s10606-022-09444-5},
doi = {10.1007/s10606-022-09444-5},
abstract = {The coordination of maintenance work in manufacturing poses a crucial productivity factor in small and medium-sized companies (SMEs) but often seems to be rather neglected in practice as well as in much of the literature on maintenance. We shed light upon maintenance coordination work by presenting a design case study conducted in an SME over approximately two years. We took a participatory design-oriented approach, involving all roles on the shopfloor affected by maintenance work. In three major iterations during the pre-study, a release-ready prototype was developed and implemented by the users over the course of one year. The evaluation of the tool showed how a new and mostly unintended practice of information flow, error reporting, and prioritization emerged such that, for instance, foremen becoming a central node of communication, formal prioritization shifting away from higher management, and actual prioritization being done by maintainers. This paper contributes to the body of CSCW work on maintenance practice in SMEs by presenting detailed empirical findings on the coordination work of maintainers, as well as the evaluation of socio-technical interventions into maintenance practices.},
language = {en},
urldate = {2022-10-18},
journal = {Computer Supported Cooperative Work (CSCW)},
author = {Kotthaus, Christoph and Vitt, Nico and Krüger, Max and Pipek, Volkmar and Wulf, Volker},
month = oct,
year = {2022},
keywords = {CSCW, Maintenance, Qualitative research, Design case study, Manufacturing, Repair},
}

    • Krüger, M., Gerbracht, M., Vitt, N., Kudic, M., Ahmadi, M., Boden, A., Offergeld, F., Stein, M., Kotthaus, C., Unbehaun, D. & Wulf, V. (2022)Travelling Artefacts: Lessons Learned from Interventions in a Regional Innovation Ecosystem

      doi:10.48340/ecscw2022_ep06
      [BibTeX] [Abstract] [Download PDF]

      Regions and their innovation ecosystems have increasingly become of interest to CSCW research as the context in which work, research and design takes place. Our study adds to this growing discourse, by providing preliminary data and reflections from an ongoing attempt to intervene and support a regional innovation ecosystem. We report on the benefits and shortcomings of a practice-oriented approach in such regional projects and highlight the importance of relations and the notion of spillover. Lastly, we discuss methodological and pragmatic hurdles that CSCW research needs to overcome in order to support regional innovation ecosystems successfully.

      @article{kruger_travelling_2022,
title = {Travelling {Artefacts}: {Lessons} {Learned} from {Interventions} in a {Regional} {Innovation} {Ecosystem}},
issn = {2510-2591},
shorttitle = {Travelling {Artefacts}},
url = {https://dl.eusset.eu/handle/20.500.12015/4351},
doi = {10.48340/ecscw2022_ep06},
abstract = {Regions and their innovation ecosystems have increasingly become of interest to CSCW research as the context in which work, research and design takes place. Our study adds to this growing discourse, by providing preliminary data and reflections from an ongoing attempt to intervene and support a regional innovation ecosystem. We report on the benefits and shortcomings of a practice-oriented approach in such regional projects and highlight the importance of relations and the notion of spillover. Lastly, we discuss methodological and pragmatic hurdles that CSCW research needs to overcome in order to support regional innovation ecosystems successfully.},
language = {en},
urldate = {2022-06-20},
author = {Krüger, Max and Gerbracht, Marc and Vitt, Nico and Kudic, Muhamed and Ahmadi, Michael and Boden, Alexander and Offergeld, Felicitas and Stein, Martin and Kotthaus, Christoph and Unbehaun, David and Wulf, Volker},
year = {2022},
note = {Accepted: 2022-06-14T07:23:56Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
}

    2020

    • Schorch, M., Seifert, F., Syed, H. A., Kotthaus, C. & Pipek, V. (2020)Doing CSCW research in small and medium enterprises: experiences, options and challenges

      doi:10.18420/ecscw2020_ws02
      [BibTeX] [Abstract] [Download PDF]

      This ECSCW workshop draws attention to research and development projects (R&D) that deal with cooperative and collaborative practices in small and medium enterprises (SMEs). European companies are for the most part SMEs: nine out of every ten companies can be defined as an SME (Eurostat 2015). They cover a huge variety of branches and fields, including diverse examples such as manufacturing, construction or IT start-ups, and meanwhile, there is again a growing sphere of CSCW projects that recognize the importance of this field. The empirical methods applied in such SME centered projects include qualitative methods with participant observation, interviewing or conducting co-design workshops, but also quantitative methods like the use of questionnaires or eye-tracking systems. In the workshop, we open up for sharing and reflecting experiences of doing research in SMEs and for discussing the characteristics and challenges of this (old and new) field in CSCW.

      @article{schorch_doing_2020,
title = {Doing {CSCW} research in small and medium enterprises: experiences, options and challenges},
issn = {2510-2591},
shorttitle = {Doing {CSCW} research in small and medium enterprises},
url = {https://dl.eusset.eu/handle/20.500.12015/4060},
doi = {10.18420/ecscw2020_ws02},
abstract = {This ECSCW workshop draws attention to research and development projects (R\&D) that deal with cooperative and collaborative practices in small and medium enterprises (SMEs). European companies are for the most part SMEs: nine out of every ten companies can be defined as an SME (Eurostat 2015). They cover a huge variety of branches and fields, including diverse examples such as manufacturing, construction or IT start-ups, and meanwhile, there is again a growing sphere of CSCW projects that recognize the importance of this field. The empirical methods applied in such SME centered projects include qualitative methods with participant observation, interviewing or conducting co-design workshops, but also quantitative methods like the use of questionnaires or eye-tracking systems. In the workshop, we open up for sharing and reflecting experiences of doing research in SMEs and for discussing the characteristics and challenges of this (old and new) field in CSCW.},
language = {en},
urldate = {2021-12-17},
author = {Schorch, Marén and Seifert, Fabienne and Syed, Hussain Abid and Kotthaus, Christoph and Pipek, Volkmar},
year = {2020},
}

    • Schorch, M., Seifert, F., Syed, H. A., Kotthaus, C. & Pipek, V. (2020)Doing CSCW research in small and medium enterprises: experiences, options and challenges

      doi:10.18420/ecscw2020_ws02
      [BibTeX] [Abstract] [Download PDF]

      This ECSCW workshop draws attention to research and development projects (R&D) that deal with cooperative and collaborative practices in small and medium enterprises (SMEs). European companies are for the most part SMEs: nine out of every ten companies can be defined as an SME (Eurostat 2015). They cover a huge variety of branches and fields, including diverse examples such as manufacturing, construction or IT start-ups, and meanwhile, there is again a growing sphere of CSCW projects that recognize the importance of this field. The empirical methods applied in such SME centered projects include qualitative methods with participant observation, interviewing or conducting co-design workshops, but also quantitative methods like the use of questionnaires or eye-tracking systems. In the workshop, we open up for sharing and reflecting experiences of doing research in SMEs and for discussing the characteristics and challenges of this (old and new) field in CSCW.

      @article{schorch_doing_2020-1,
title = {Doing {CSCW} research in small and medium enterprises: experiences, options and challenges},
issn = {2510-2591},
shorttitle = {Doing {CSCW} research in small and medium enterprises},
url = {https://dl.eusset.eu/handle/20.500.12015/4060},
doi = {10.18420/ecscw2020_ws02},
abstract = {This ECSCW workshop draws attention to research and development projects (R\&D) that deal with cooperative and collaborative practices in small and medium enterprises (SMEs). European companies are for the most part SMEs: nine out of every ten companies can be defined as an SME (Eurostat 2015). They cover a huge variety of branches and fields, including diverse examples such as manufacturing, construction or IT start-ups, and meanwhile, there is again a growing sphere of CSCW projects that recognize the importance of this field. The empirical methods applied in such SME centered projects include qualitative methods with participant observation, interviewing or conducting co-design workshops, but also quantitative methods like the use of questionnaires or eye-tracking systems. In the workshop, we open up for sharing and reflecting experiences of doing research in SMEs and for discussing the characteristics and challenges of this (old and new) field in CSCW.},
language = {en},
urldate = {2021-04-16},
author = {Schorch, Marén and Seifert, Fabienne and Syed, Hussain Abid and Kotthaus, Christoph and Pipek, Volkmar},
year = {2020},
note = {Accepted: 2020-06-15T07:28:12Z
Publisher: European Society for Socially Embedded Technologies (EUSSET)},
}

    2019

    • Ludwig, T., Döll, M. & Kotthaus, C. (2019)“The Printer is Telling Me about Itself”

      Proceedings of the 2019 on Designing Interactive Systems Conference. New York, NY, USA, Publisher: ACM, Pages: 331–344 doi:10.1145/3322276.3322342
      [BibTeX] [Download PDF] 

      @inproceedings{ludwig_printer_2019-1,
address = {New York, NY, USA},
title = {"{The} {Printer} is {Telling} {Me} about {Itself}"},
isbn = {978-1-4503-5850-7},
url = {http://dl.acm.org/citation.cfm?doid=3322276.3322342 https://dl.acm.org/doi/10.1145/3322276.3322342},
doi = {10.1145/3322276.3322342},
booktitle = {Proceedings of the 2019 on {Designing} {Interactive} {Systems} {Conference}},
publisher = {ACM},
author = {Ludwig, Thomas and Döll, Michael and Kotthaus, Christoph},
month = jun,
year = {2019},
keywords = {fablab},
pages = {331--344},
}

    • Ludwig, T., Döll, M. & Kotthaus, C. (2019)“The Printer is Telling Me About Itself”: Supporting the Appropriation of Hardware by Using Projection Mapping

      Proceedings of the 2019 on Designing Interactive Systems Conference. New York, NY, USA, Publisher: ACM, Pages: 331–344 doi:10.1145/3322276.3322342
      [BibTeX] [Download PDF] 

      @inproceedings{ludwig_printer_2019,
address = {New York, NY, USA},
series = {{DIS} '19},
title = {"{The} {Printer} is {Telling} {Me} {About} {Itself}": {Supporting} the {Appropriation} of {Hardware} by {Using} {Projection} {Mapping}},
isbn = {978-1-4503-5850-7},
url = {http://doi.acm.org/10.1145/3322276.3322342},
doi = {10.1145/3322276.3322342},
booktitle = {Proceedings of the 2019 on {Designing} {Interactive} {Systems} {Conference}},
publisher = {ACM},
author = {Ludwig, Thomas and Döll, Michael and Kotthaus, Christoph},
year = {2019},
keywords = {appropriation, augmented reality, cyber-physical system, projection mapping, sociable technology},
pages = {331--344},
}

    2018

    • Ludwig, T., Kotthaus, C., Stein, M., Pipek, V. & Wulf, V. (2018)Revive Old Discussions! Socio-technical Challenges for Small and Medium Enterprises within Industry 4.0

      Proceedings of 16th European Conference on Computer-Supported Cooperative Work-Exploratory Papers., Publisher: European Society for Socially Embedded Technologies (EUSSET)
      [BibTeX] 

      @inproceedings{ludwig_revive_2018,
title = {Revive {Old} {Discussions}! {Socio}-technical {Challenges} for {Small} and {Medium} {Enterprises} within {Industry} 4.0},
booktitle = {Proceedings of 16th {European} {Conference} on {Computer}-{Supported} {Cooperative} {Work}-{Exploratory} {Papers}},
publisher = {European Society for Socially Embedded Technologies (EUSSET)},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stein, Martin and Pipek, Volkmar and Wulf, Volker},
year = {2018},
}

    • Ludwig, T., Kotthaus, C. & Döll, M. (2018)Nutzung von Projection Mapping zur Unterstützung von Hardware-Aneignung

      IN Mensch und Computer 2018-Tagungsband
      [BibTeX] 

      @article{ludwig_nutzung_2018,
title = {Nutzung von {Projection} {Mapping} zur {Unterstützung} von {Hardware}-{Aneignung}},
journal = {Mensch und Computer 2018-Tagungsband},
author = {Ludwig, Thomas and Kotthaus, Christoph and Döll, Michael},
year = {2018},
annote = {Publisher: Gesellschaft für Informatik eV},
}

    • Ludwig, T., Kotthaus, C. & Döll, M. (2018)Nutzung von Projection Mapping zur Unterstützung von Hardware-Aneignung

      IN Mensch und Computer 2018-Tagungsband doi:10.18420/muc2018-mci-0256
      [BibTeX] 

      @article{ludwig_nutzung_2018-1,
title = {Nutzung von {Projection} {Mapping} zur {Unterstützung} von {Hardware}-{Aneignung}},
doi = {10.18420/muc2018-mci-0256},
number = {September 2018},
journal = {Mensch und Computer 2018-Tagungsband},
author = {Ludwig, Thomas and Kotthaus, Christoph and Döll, Michael},
year = {2018},
note = {Publisher: Mensch und Computer 2017},
keywords = {fablab},
}

    2017

    • Zettl, V., Ludwig, T., Kotthaus, C., Skudelny, S. & Moskopp, M. (2017)Zusammenarbeit von BOS und Zivilgesellschaft neu gedacht: Chancen und Herausforderungen von Mittlerorganisationen

      IN Bev\ö\lkerungsschutz, Vol. (accepted)
      [BibTeX] 

      @article{zettl_zusammenarbeit_2017,
title = {Zusammenarbeit von {BOS} und {Zivilgesellschaft} neu gedacht: {Chancen} und {Herausforderungen} von {Mittlerorganisationen}},
volume = {(accepted)},
journal = {Bev\{ö\}lkerungsschutz},
author = {Zettl, Veronika and Ludwig, Thomas and Kotthaus, Christoph and Skudelny, Sascha and Moskopp, Michael},
year = {2017},
keywords = {CSCW},
}

    • Zettl, V., Ludwig, T., Kotthaus, C. & Skudelny, S. (2017)Embedding Unaffiliated Volunteers in Crisis Management Systems: Deploying and Supporting the Concept of Intermediary Organizations

      Proceedings of Information Systems for Crisis Response and Management (ISCRAM)., Pages: (accepted)
      [BibTeX] 

      @inproceedings{zettl_embedding_2017,
title = {Embedding {Unaffiliated} {Volunteers} in {Crisis} {Management} {Systems}: {Deploying} and {Supporting} the {Concept} of {Intermediary} {Organizations}},
booktitle = {Proceedings of {Information} {Systems} for {Crisis} {Response} and {Management} ({ISCRAM})},
author = {Zettl, Veronika and Ludwig, Thomas and Kotthaus, Christoph and Skudelny, Sascha},
editor = {Tina Comes, Frédérick Bénaben, Chihab Hanachi, Matthieu Lauras},
year = {2017},
keywords = {CSCW},
pages = {(accepted)},
}

    • Ludwig, T., Kotthaus, C., Reuter, C., van Dongen, S., Pipek, V., Dongen, S. V. & Pipek, V. (2017)Situated crowdsourcing during disasters: Managing the tasks of spontaneous volunteers through public displays

      IN International Journal on Human-Computer Studies (IJHCS), Vol. 102, Pages: 103–121 doi:10.1016/j.ijhcs.2016.09.008
      [BibTeX] [Abstract] [Download PDF]

      Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share’, which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community’s disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.

      @article{ludwig_situated_2017,
title = {Situated crowdsourcing during disasters: {Managing} the tasks of spontaneous volunteers through public displays},
volume = {102},
url = {http://wineme.uni-siegen.de/paper/2016/2016_Ludwigetal_SituatedCrowdsourcingPublicDisplay_IJHCS.pdf http://www.sciencedirect.com/science/article/pii/S1071581916301197},
doi = {10.1016/j.ijhcs.2016.09.008},
abstract = {Abstract Although emergency services have already recognized the importance of citizen-initiated activities during disasters, still questions with regard to the coordination of spontaneous volunteers and their activities arise. Within our article, we will present a technological approach based on public displays which aims to foster situated crowdsourcing between affected citizens, spontaneous volunteers as well as official emergency services. We will address the research question: How can the situated tasks performed by spontaneous volunteers be supported by the use of public displays during disasters? First we will present the current state of the art with regard to the coordination practices of spontaneous volunteers and emergency services within disaster situations as well as related problems, potentials and specifics of situated crowdsourcing and public displays. To gain insight into actual coordination practices, we conducted an empirical study with 18 different stakeholders involved in disaster management. Based on the literature review and our empirical study, we have derived a technical concept that supports the task and activity management of spontaneous volunteers as well as the coordination both of the demands of affected people and the offers from spontaneous volunteers. We have implemented our concept as the public display application ‘City-Share', which provides a robust communication infrastructure and encompasses situated crowdsourcing mechanisms for managing offers and demands of activities on-the-ground. Based on its evaluation with several users, we will discuss our findings with regard to the assignment of tasks on-the-ground and situated crowdsourcing during emergencies. We outline that City-Share can improve a community's disaster resilience, especially when focusing on the kind of collaborative resilience emerging between official stakeholders and spontaneous volunteers or affected citizens at a local level.},
number = {C},
journal = {International Journal on Human-Computer Studies (IJHCS)},
author = {Ludwig, Thomas and Kotthaus, Christoph and Reuter, Christian and van Dongen, Sören and Pipek, Volkmar and Dongen, Sören Van and Pipek, Volkmar},
year = {2017},
keywords = {A-Paper, CSCW, HCI, PRAXLABS, KOKOS, Kooperation, Crisis management, Design case study, Disasters, Situated crowdsourcing, Spontaneous volunteers},
pages = {103--121},
}

    • Ludwig, T., Wang, X., Kotthaus, C., Harhues, S. & Pipek, V. (2017)User Narratives in Experience Design for a B2B Customer Journey Mapping

      doi:10.18420/muc2017-mci-0108
      [BibTeX] [Abstract] [Download PDF]

      Enterprises are increasingly starting to apply a user-centric perspective in their product and service development processes. This paper uses the concept of customer journey mapping (CJM) to visualize customers’ needs and perceptions throughout all of their relationships with an enterprise to improve development processes. Currently, CJM focuses more on business-to-consumer (B2C) relationships than on business-to-business (B2B) settings. In contrast, we here examine how to conceptualize a CJM template for B2B relationships by researching Bosch Packaging Technology – Business Unit Pharma, a large pharmaceutical packaging company. We employ user narratives from expert interviews, design workshops, and customer interviews/observations to visualize knowledge about customers in a CJM.

      @article{ludwig_user_2017,
title = {User {Narratives} in {Experience} {Design} for a {B2B} {Customer} {Journey} {Mapping}},
url = {http://dl.gi.de/handle/20.500.12116/3263},
doi = {10.18420/muc2017-mci-0108},
abstract = {Enterprises are increasingly starting to apply a user-centric perspective in their product and service development processes. This paper uses the concept of customer journey mapping (CJM) to visualize customers’ needs and perceptions throughout all of their relationships with an enterprise to improve development processes. Currently, CJM focuses more on business-to-consumer (B2C) relationships than on business-to-business (B2B) settings. In contrast, we here examine how to conceptualize a CJM template for B2B relationships by researching Bosch Packaging Technology – Business Unit Pharma, a large pharmaceutical packaging company. We employ user narratives from expert interviews, design workshops, and customer interviews/observations to visualize knowledge about customers in a CJM.},
language = {en},
urldate = {2023-03-03},
author = {Ludwig, Thomas and Wang, Xiaoyu and Kotthaus, Christoph and Harhues, Simon and Pipek, Volkmar},
year = {2017},
note = {Accepted: 2017-08-09T21:05:06Z
Publisher: Gesellschaft für Informatik e.V.},
}

    2016

    • Ludwig, T., Kotthaus, C., Stein, M., Durt, H., Kurz, C., Wenz, J., Doublet, T., Becker, M., Pipek, V. & Wulf, V. (2016)Arbeiten im Mittelstand 4.0 – KMU im Spannungsfeld des digitalen Wandels

      IN HMD Praxis der Wirtschaftsinformatik, Vol. 53, Pages: 71–86 doi:10.1365/s40702-015-0200-y
      [BibTeX] [Abstract] [Download PDF]

      Zusammenfassung Das aktuelle Verständnis von Industrie 4.0 umfasst oftmals die Vision einer vollautomatisierten und Technologie-determinierten Entwicklung der deutschen Industrie. Eine praktische Ausgestaltung einer solchen Vision bietet dabei keine hinreichende Option für den Mittelstand – den eigentlichen Treiber der deutschen Wirtschaft. Speziell bei kleineren und mittelständischen Unternehmen sichern die eigenen Mitarbeiter/innen sowie deren Erfahrungen und Arbeitsver-mögen maßgeblich den wirtschaftlichen Erfolg und müssen bei der Ausgestaltung von Industrie 4.0-Konzepten und -Technologien in den Fokus gerückt werden. Bei 72 T. Ludwig et al. 1 3 der Betrachtung der Mitarbeiter bzw. der Mitarbeiterinnen im Zentrum des Mittel-standes, fallen bei der praktischen Ausgestaltung von Industrie 4.0 eine Vielzahl sozialer Fragestellungen an, welche vor allem aber im Betrieb von Unternehmen und Betriebsrat bearbeitet und sozialpartnerschaftlich ausgestaltet werden müssen. In diesem Artikel werden die aktuellen Spannungsfelder präsentiert, in welchen die sozialen Fragestellungen angesiedelt sind. Diese wurden auf Basis eines Experten-workshops mit Geschäftsführern und Unternehmensberatern kleiner und mittelstän-discher Unternehmen sowie durch verschiedene Interviews mit Vertretern der IG Metall im Hinblick auf die Veränderung von Arbeit im Kontext von Industrie 4.0 erhoben. Schlüsselwörter Industrie 4.0 · Sozialpartnerschaft · Mittelstand · KMU · Integrierte Organisations-und Technologieentwicklung

      @article{ludwig_arbeiten_2016,
title = {Arbeiten im {Mittelstand} 4.0 – {KMU} im {Spannungsfeld} des digitalen {Wandels}},
volume = {53},
issn = {1436-3011},
url = {https://wm.baden-wuerttemberg.de/fileadmin/redaktion/m-wm/intern/Dateien_Downloads/Arbeit/Arbeitsmarktpolitik_Arbeitsschutz/B2_Ludwig_2016-Arbeitswelt-Ludwig_-_Kopie.pdf http://link.springer.com/10.1365/s40702-015-0200-y http://wineme.uni-siegen.de/paper/},
doi = {10.1365/s40702-015-0200-y},
abstract = {Zusammenfassung Das aktuelle Verständnis von Industrie 4.0 umfasst oftmals die Vision einer vollautomatisierten und Technologie-determinierten Entwicklung der deutschen Industrie. Eine praktische Ausgestaltung einer solchen Vision bietet dabei keine hinreichende Option für den Mittelstand – den eigentlichen Treiber der deutschen Wirtschaft. Speziell bei kleineren und mittelständischen Unternehmen sichern die eigenen Mitarbeiter/innen sowie deren Erfahrungen und Arbeitsver-mögen maßgeblich den wirtschaftlichen Erfolg und müssen bei der Ausgestaltung von Industrie 4.0-Konzepten und -Technologien in den Fokus gerückt werden. Bei 72 T. Ludwig et al. 1 3 der Betrachtung der Mitarbeiter bzw. der Mitarbeiterinnen im Zentrum des Mittel-standes, fallen bei der praktischen Ausgestaltung von Industrie 4.0 eine Vielzahl sozialer Fragestellungen an, welche vor allem aber im Betrieb von Unternehmen und Betriebsrat bearbeitet und sozialpartnerschaftlich ausgestaltet werden müssen. In diesem Artikel werden die aktuellen Spannungsfelder präsentiert, in welchen die sozialen Fragestellungen angesiedelt sind. Diese wurden auf Basis eines Experten-workshops mit Geschäftsführern und Unternehmensberatern kleiner und mittelstän-discher Unternehmen sowie durch verschiedene Interviews mit Vertretern der IG Metall im Hinblick auf die Veränderung von Arbeit im Kontext von Industrie 4.0 erhoben. Schlüsselwörter Industrie 4.0 · Sozialpartnerschaft · Mittelstand · KMU · Integrierte Organisations-und Technologieentwicklung},
number = {1},
journal = {HMD Praxis der Wirtschaftsinformatik},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stein, Martin and Durt, Hartwig and Kurz, Constanze and Wenz, Julian and Doublet, Thorsten and Becker, Maximilian and Pipek, Volkmar and Wulf, Volker},
month = feb,
year = {2016},
keywords = {CSCW, PRAXLABS},
pages = {71--86},
}

    • Reuter, C., Ludwig, T., Kotthaus, C., Kaufhold, M., von Radziewski, E. & Pipek, V. (2016)Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research

      IN i-com: Journal of Interactive Media, Vol. 15, Pages: 249–264 doi:10.1515/icom-2016-0036
      [BibTeX] [Abstract] [Download PDF]

      A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.

      @article{reuter_big_2016,
title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}},
volume = {15},
url = {http://wineme.uni-siegen.de/paper/2016/2016_Reuteretal_BigDatainCrisisDatasets_ICOM.pdf},
doi = {10.1515/icom-2016-0036},
abstract = {A growing body of research in the area of information systems for crisis management is based on data from social media. After almost every larger disaster studies emerge with the focus on the specific use of social media. Much of this research is based on Twitter data, due to the ease of access of this (mainly public) data, compared to (more closed) data, such as Facebook or Google+. Based on the experience gained from a research project on social media in emergencies and our task to collect social media data sets for other partners, we present the design and evaluation of a graphical user interface that supports those stakeholders (such as emergency services or researchers) that are interested in creating social media datasets for further crisis management research. We do not specifically focus on the analysis of social media data. Rather we aim to support the gathering process and how actors without sophisticated technical skills can be supported to get what they want and especially need: relevant social media data. Within this article, we present a practice-oriented approach and implications for designing tools that support the collection of social media data as well as future work.},
number = {3},
journal = {i-com: Journal of Interactive Media},
author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, HCI, EmerGent, SMO, PRAXLABS, KOKOS},
pages = {249--264},
}

    • Ludwig, T., Kotthaus, C. & Pipek, V. (2016)Situated and Ubiquitous Crowdsourcing with Volunteers During Disasters

      Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous Computing: Adjunct. New York, NY, USA, Publisher: ACM, Pages: 1441–1447 doi:10.1145/2968219.2968585
      [BibTeX] 

      @inproceedings{ludwig_situated_2016,
address = {New York, NY, USA},
series = {{UbiComp} '16},
title = {Situated and {Ubiquitous} {Crowdsourcing} with {Volunteers} {During} {Disasters}},
isbn = {978-1-4503-4462-3},
doi = {10.1145/2968219.2968585},
booktitle = {Proceedings of the 2016 {ACM} {International} {Joint} {Conference} on {Pervasive} and {Ubiquitous} {Computing}: {Adjunct}},
publisher = {ACM},
author = {Ludwig, Thomas and Kotthaus, Christoph and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, PRAXLABS, KOKOS, volunteers, crisis management, situated crowdsourcing, ubiquitous crowdsourcing},
pages = {1441--1447},
}

    • Kotthaus, C., Ludwig, T. & Pipek, V. (2016)Persuasive System Design Analysis of Mobile Warning Apps for Citizens.

      Adjunct Proceedings of the 11th International Conference on Persuasive Technology, (Persuasive ’16). Salzburg
      [BibTeX] [Download PDF] 

      @inproceedings{kotthaus_persuasive_2016,
address = {Salzburg},
title = {Persuasive {System} {Design} {Analysis} of {Mobile} {Warning} {Apps} for {Citizens}.},
url = {https://static1.squarespace.com/static/537a1f91e4b0ccfe943c6bc6/t/56fbb7b940261dc6fac3fb91/1459337146812/7_Kotthaus_Ludwig_Pipek.pdf},
booktitle = {Adjunct {Proceedings} of the 11th {International} {Conference} on {Persuasive} {Technology}, ({Persuasive} '16)},
author = {Kotthaus, Christoph and Ludwig, Thomas and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, PRAXLABS},
}

    • Reuter, C., Ludwig, T., Kotthaus, C., Kaufhold, M., von Radziewski, E. & Pipek, V. (2016)Big Data in a Crisis? Creating Social Media Datasets for Emergency Management Research

      IN i-com: Journal of Interactive Media, Vol. 15, Pages: 249–264 doi:https://doi.org/10.1515/icom-2016-0036,
      [BibTeX] 

      @article{reuter_big_2016-1,
title = {Big {Data} in a {Crisis}? {Creating} {Social} {Media} {Datasets} for {Emergency} {Management} {Research}},
volume = {15},
doi = {https://doi.org/10.1515/icom-2016-0036,},
number = {3},
journal = {i-com: Journal of Interactive Media},
author = {Reuter, Christian and Ludwig, Thomas and Kotthaus, Christoph and Kaufhold, Marc-André and von Radziewski, Elmar and Pipek, Volkmar},
year = {2016},
keywords = {CSCW, EmerGent, SMO, PRAXLABS, KOKOS},
pages = {249--264},
}

    • Ludwig, T., Kotthaus, C., Stein, M., Durt, H., Kurz, C., Wenz, J., Doublet, T., Becker, M., Pipek, V. & Wulf, V. (2016)Working in Industry 4.0 – SME in the Field of Tension of Digital Transformation

      IN HMD Praxis der Wirtschaftsinformatik, Vol. 53, Pages: 71–86 doi:10.1365/s40702-015-0200-y
      [BibTeX] [Abstract] [Download PDF]

      The current understanding of `Industry 4.0′ often includes the vision of a fully-automated and technology-driven development of the German industry. But the practical configuration of such a vision is not an appropriate option for small and medium companies, which are the actual driver of the German economy. Especially for smaller and medium sized companies, the own staff, as well as their experiences and work capacity decisively secure the economic success and need to be put in the spotlight of industrial 4.0 concepts and technologies. When considering the employee as one of the central factors of success within small and medium companies, the practical adaption of fully-automated and technology-driven concepts raise a variety of social issues, which need to be addressed by the social partnership, such as employer organizations, employee organizations as well as scientific partners. This article presents the current social issues as well as areas of conflict in which these social issues are settled. Such issues were collected on the basis of an expert workshop with managers and business consultants of small and medium companies and various interviews with representatives from the labor union IG Metall and the employers’ associations in regard to the change of work in the context of `Industry 4.0′.

      @article{ludwig_working_2016,
title = {Working in {Industry} 4.0 - {SME} in the {Field} of {Tension} of {Digital} {Transformation}},
volume = {53},
issn = {2198-2775},
url = {http://dx.doi.org/10.1365/s40702-015-0200-y},
doi = {10.1365/s40702-015-0200-y},
abstract = {The current understanding of `Industry 4.0' often includes the vision of a fully-automated and technology-driven development of the German industry. But the practical configuration of such a vision is not an appropriate option for small and medium companies, which are the actual driver of the German economy. Especially for smaller and medium sized companies, the own staff, as well as their experiences and work capacity decisively secure the economic success and need to be put in the spotlight of industrial 4.0 concepts and technologies. When considering the employee as one of the central factors of success within small and medium companies, the practical adaption of fully-automated and technology-driven concepts raise a variety of social issues, which need to be addressed by the social partnership, such as employer organizations, employee organizations as well as scientific partners. This article presents the current social issues as well as areas of conflict in which these social issues are settled. Such issues were collected on the basis of an expert workshop with managers and business consultants of small and medium companies and various interviews with representatives from the labor union IG Metall and the employers' associations in regard to the change of work in the context of `Industry 4.0'.},
number = {1},
journal = {HMD Praxis der Wirtschaftsinformatik},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stein, Martin and Durt, Hartwig and Kurz, Constanze and Wenz, Julian and Doublet, Thorsten and Becker, Maximilian and Pipek, Volkmar and Wulf, Volker},
year = {2016},
keywords = {CSCW, SME},
pages = {71--86},
}

    • Ludwig, T., Kotthaus, C. & Stumpf, R. (2016)Koordination der ungebundenen Flüchtlingshilfe durch soziale Medien

      Mensch & Computer: Workshopband. Aachen, Publisher: Gesellschaft für Informatik e.V.
      [BibTeX] [Download PDF] 

      @inproceedings{ludwig_koordination_2016,
address = {Aachen},
title = {Koordination der ungebundenen {Flüchtlingshilfe} durch soziale {Medien}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/5112/Ludwig_Kotthaus_Stumpf_2016.pdf},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {Gesellschaft für Informatik e.V.},
author = {Ludwig, Thomas and Kotthaus, Christoph and Stumpf, Robin},
editor = {Weyers, Benjamin and Dittmar, Anke},
year = {2016},
keywords = {CSCW},
}

    2015

    • Ludwig, T., Kotthaus, C. & van Dongen, S. (2015)Ich bin da, wo kann ich helfen? Konzeption einer Public Display Anwendung zur Koordinierung ungebundener Einsatzhelfer

      GI/ITG KuVS Fachgespräch Ortsbezogene Anwendungen und Dienste. Siegen
      [BibTeX] 

      @inproceedings{ludwig_ich_2015,
address = {Siegen},
title = {Ich bin da, wo kann ich helfen? {Konzeption} einer {Public} {Display} {Anwendung} zur {Koordinierung} ungebundener {Einsatzhelfer}},
booktitle = {{GI}/{ITG} {KuVS} {Fachgespräch} {Ortsbezogene} {Anwendungen} und {Dienste}},
author = {Ludwig, Thomas and Kotthaus, Christoph and van Dongen, Sören},
year = {2015},
keywords = {CSCW, PRAXLABS, KOKOS},
}

    • Ludwig, T., Kotthaus, C. & Pipek, V. (2015)Should I Try Turning It Off and On Again?: Outlining HCI Challenges for Cyber-Physical Production Systems

      IN International Journal of Information Systems for Crisis Response and Management (IJISCRAM), Vol. 7, Pages: 55–68 doi:10.4018/ijiscram.2015070104
      [BibTeX] [Download PDF] 

      @article{ludwig_should_2015,
title = {Should {I} {Try} {Turning} {It} {Off} and {On} {Again}?: {Outlining} {HCI} {Challenges} for {Cyber}-{Physical} {Production} {Systems}},
volume = {7},
url = {http://dx.doi.org/10.4018/ijiscram.2015070104},
doi = {10.4018/ijiscram.2015070104},
number = {3},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
author = {Ludwig, Thomas and Kotthaus, Christoph and Pipek, Volkmar},
year = {2015},
keywords = {CSCW, Human-Computer-Interaction, Sociable Technologies, PRAXLABS, Cyber-Physical Production Systems},
pages = {55--68},
annote = {Place: Hershey, PA, USA Publisher: IGI Global},
}

    • Ludwig, T., Kotthaus, C. & van Dongen, S. (2015)Public Displays zur Koordinierung ungebundener Helfer in Schadenslagen

      Mensch & Computer: Workshopband., Publisher: De Gruyter Oldenbourg, Pages: 19–27
      [BibTeX] [Download PDF] 

      @inproceedings{ludwig_public_2015,
title = {Public {Displays} zur {Koordinierung} ungebundener {Helfer} in {Schadenslagen}},
url = {http://dl.mensch-und-computer.de/bitstream/handle/123456789/4705/Ludwig_Kotthaus_Dongen_2015.pdf?sequence=1},
booktitle = {Mensch \& {Computer}: {Workshopband}},
publisher = {De Gruyter Oldenbourg},
author = {Ludwig, Thomas and Kotthaus, Christoph and van Dongen, Sören},
editor = {Weisbecker, Anette and Burmester, Michael and Schmidt, Albrecht},
year = {2015},
keywords = {CSCW, PRAXLABS},
pages = {19--27},
}