2018
|
112.SOCIAL: Design and Evaluation of a Mobile Crisis App for Bidirectional Communication between Emergency Services and Citizen Kaufhold, Marc-André; Rupp, Nicola; Reuter, Christian; Amelunxen, Christoph; Cristaldi, Massimo Proceedings of the European Conference on Information Systems (ECIS), AIS, Portsmouth, UK, 2018. (Links) @inproceedings{kaufhold_112social_2018,
title = {112.SOCIAL: Design and Evaluation of a Mobile Crisis App for Bidirectional Communication between Emergency Services and Citizen},
author = {Marc-André Kaufhold and Nicola Rupp and Christian Reuter and Christoph Amelunxen and Massimo Cristaldi},
url = {http://ecis2018.eu/wp-content/uploads/2018/09/1458-doc.pdf https://aisel.aisnet.org/ecis2018_rp/81/},
year = {2018},
date = {2018-01-01},
booktitle = {Proceedings of the European Conference on Information Systems (ECIS)},
publisher = {AIS},
address = {Portsmouth, UK},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
|
2017
|
Social Media in Emergencies: A Representative Study on Citizens' Perception in Germany Reuter, Christian; Kaufhold, Marc-André; Spielhofer, Thomas; Hahne, Anna Sophie Proceedings of the ACM on Human-Computer Interaction, 1 (CSCW), S. 90:1–90:19, 2017. (Abstract | Links) @article{reuter_social_2017-2,
title = {Social Media in Emergencies: A Representative Study on Citizens' Perception in Germany},
author = {Christian Reuter and Marc-André Kaufhold and Thomas Spielhofer and Anna Sophie Hahne},
url = {https://doi.org/10.1145/3134725},
doi = {10.1145/3134725},
year = {2017},
date = {2017-12-01},
urldate = {2021-04-16},
journal = {Proceedings of the ACM on Human-Computer Interaction},
volume = {1},
number = {CSCW},
pages = {90:1--90:19},
abstract = {The value of social media in crises, disasters, and emergencies across different events (e.g. floods, storms, terroristic attacks), countries, and for heterogeneous participants (e.g. citizens, emergency services) is now well-attested. Existing work has examined the potentials and weaknesses of its use during specific events. Fewer studies, however, have focused on citizens' perceptions of social media in emergencies, and none have deployed a representative sample to examine this. We present the results of the first representative study on citizens' perception of social media in emergencies that we have conducted in Germany. Our study highlights, for example, that around half (45%) of people have used social media during an emergency to share and or look for information. In contrast, false rumours on social media (74%) are perceived as a threat. Moreover, only a minority of people have downloaded a smartphone app for emergencies (16%), with the most popular ones' weather and first aid apps.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
The value of social media in crises, disasters, and emergencies across different events (e.g. floods, storms, terroristic attacks), countries, and for heterogeneous participants (e.g. citizens, emergency services) is now well-attested. Existing work has examined the potentials and weaknesses of its use during specific events. Fewer studies, however, have focused on citizens' perceptions of social media in emergencies, and none have deployed a representative sample to examine this. We present the results of the first representative study on citizens' perception of social media in emergencies that we have conducted in Germany. Our study highlights, for example, that around half (45%) of people have used social media during an emergency to share and or look for information. In contrast, false rumours on social media (74%) are perceived as a threat. Moreover, only a minority of people have downloaded a smartphone app for emergencies (16%), with the most popular ones' weather and first aid apps. |
2016
|
From Publics to Communities: Researching the Path of Shared Issues Through ICT Ludwig, Thomas; Reuter, Christian; Pipek, Volkmar Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW), 25 (2-3), S. 193–225, 2016, ISSN: 0925-9724. (Abstract | Links) @article{ludwig_publics_2016,
title = {From Publics to Communities: Researching the Path of Shared Issues Through ICT},
author = {Thomas Ludwig and Christian Reuter and Volkmar Pipek},
url = {http://wineme.uni-siegen.de/paper/2016/2016_ludwigreuterpipek_frompublicstocommunities_jcscw.pdf http://dx.doi.org/10.1007/s10606-016-9252-y https://www.wineme.uni-siegen.de/paper/2016/2016_ludwigreuterpipek_frompublicstocommunities_jcscw.pdf},
doi = {10.1007/s10606-016-9252-y},
issn = {0925-9724},
year = {2016},
date = {2016-01-01},
journal = {Computer Supported Cooperative Work: The Journal of Collaborative Computing (JCSCW)},
volume = {25},
number = {2-3},
pages = {193--225},
abstract = {In recent years, citizens' movements such as the Arab Spring or Euromaidan protests have clearly shown that, whenever affected — whether negatively or positively — by the state and government decisions, citizens act to deal with the shared issues. Groups of people who organize themselves to address (mainly political) issues were defined as a `public' by the philosopher John Dewey. He believed it is necessary to improve communication to create a `Great Community' as a cohesive group of a public. Although information and communication technologies (ICT) lead to ambivalent effects on pursuing this goal and often distract the mass of people from discussing these issues, we argue that nowadays ICT can improve communication and has the potential to foster the detection of issues and therefore promote the (trans-)formation of a public into an issue-based community. As our foundation we took a literature study covering the formation of publics and their potential to evolve into communities, as well as their interplay with technology. This formed the basis for the development of our operational model that `follows the issues' for capturing the (trans-)formation of a public. Based on our model, we outline different perspectives on detecting shared issues as early indicators for publics based on ICT and derive implications for researching this process from a practical perspective.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
In recent years, citizens' movements such as the Arab Spring or Euromaidan protests have clearly shown that, whenever affected — whether negatively or positively — by the state and government decisions, citizens act to deal with the shared issues. Groups of people who organize themselves to address (mainly political) issues were defined as a `public' by the philosopher John Dewey. He believed it is necessary to improve communication to create a `Great Community' as a cohesive group of a public. Although information and communication technologies (ICT) lead to ambivalent effects on pursuing this goal and often distract the mass of people from discussing these issues, we argue that nowadays ICT can improve communication and has the potential to foster the detection of issues and therefore promote the (trans-)formation of a public into an issue-based community. As our foundation we took a literature study covering the formation of publics and their potential to evolve into communities, as well as their interplay with technology. This formed the basis for the development of our operational model that `follows the issues' for capturing the (trans-)formation of a public. Based on our model, we outline different perspectives on detecting shared issues as early indicators for publics based on ICT and derive implications for researching this process from a practical perspective. |
Reflexive engagement: Orientation for ‘Doing Reflexivity' and Addressing ‘Participation in Plural' Pihkala, Suvi; Karasti, Helena Proceedings of the 14th Participatory Design Conference on Full papers - PDC '16, S. 21–30, 2016, ISBN: 978-1-4503-4046-5. (Links) @inproceedings{pihkala_reflexive_2016-1,
title = {Reflexive engagement: Orientation for ‘Doing Reflexivity' and Addressing ‘Participation in Plural'},
author = {Suvi Pihkala and Helena Karasti},
url = {http://dl.acm.org/citation.cfm?doid=2940299.2940302},
doi = {10.1145/2940299.2940302},
isbn = {978-1-4503-4046-5},
year = {2016},
date = {2016-01-01},
booktitle = {Proceedings of the 14th Participatory Design Conference on Full papers - PDC '16},
pages = {21--30},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
|
ICT Use by Prominent Activists in Republika Srpska Tadic, Borislav; Rohde, Markus; Wulf, Volker; Randall, David Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems - CHI '16, S. 3364–3377, 2016. (Links) @article{tadic_ict_2016,
title = {ICT Use by Prominent Activists in Republika Srpska},
author = {Borislav Tadic and Markus Rohde and Volker Wulf and David Randall},
url = {http://dl.acm.org/citation.cfm?id=2858036.2858153 http://wineme.uni-siegen.de/paper/2016/p3364-tadic.pdf},
doi = {10.1145/2858036.2858153},
year = {2016},
date = {2016-01-01},
journal = {Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems - CHI '16},
pages = {3364--3377},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
|
2015
|
CoTable : Collaborative Social Media Analysis with Multi-Touch Tables Ludwig, Thomas; Reuter, Christian; Heukäufer, Ralf; Pipek, Volkmar Palen, Leysia; Büscher, Monika; Comes, Tina; Hughes, Amanda L (Hrsg.): Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), ISCRAM, Kristiansand, Norway, 2015, ISBN: 978-82-7117-788-1. (Abstract | Links) @inproceedings{ludwig_cotable_2015,
title = {CoTable : Collaborative Social Media Analysis with Multi-Touch Tables},
author = {Thomas Ludwig and Christian Reuter and Ralf Heukäufer and Volkmar Pipek},
editor = {Leysia Palen and Monika Büscher and Tina Comes and Amanda L Hughes},
url = {https://www.wineme.uni-siegen.de/paper/2015/2015_ludwigreuterheukaeuferpipek_cotable_iscram.pdf},
isbn = {978-82-7117-788-1},
year = {2015},
date = {2015-01-01},
booktitle = {Proceedings of the Information Systems for Crisis Response and Management (ISCRAM)},
publisher = {ISCRAM},
address = {Kristiansand, Norway},
abstract = {To be able to take efficient measures in crisis management, it is essential for emergency services to get as much details about an actual situation on-site as possible. Currently content from social media plays an important role since those platforms are used to spread crisis-relevant data within the population. Our contribution presents a concept which supports the situation assessment practices of emergency services by collaboratively evaluating and by analyzing citizen-generated content from social media using a multi-touch table. The concept was implemented based on a Microsoft PixelSense and evaluated with 14 participants. The results reveal the impact of subjectivity of the participants, their positioning around the table as well as the uniqueness of social media posts on the collaborative situation assessment with multi-touch tables},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
To be able to take efficient measures in crisis management, it is essential for emergency services to get as much details about an actual situation on-site as possible. Currently content from social media plays an important role since those platforms are used to spread crisis-relevant data within the population. Our contribution presents a concept which supports the situation assessment practices of emergency services by collaboratively evaluating and by analyzing citizen-generated content from social media using a multi-touch table. The concept was implemented based on a Microsoft PixelSense and evaluated with 14 participants. The results reveal the impact of subjectivity of the participants, their positioning around the table as well as the uniqueness of social media posts on the collaborative situation assessment with multi-touch tables |
At Home with Users: A Comparative View of Living Labs Ley, Benedikt; Ogonowski, Corinna; Mu, Mu; Hess, Jan; Race, Nicholas J P; Randall, David; Rouncefield, Mark; Wulf, Volker Interacting with Computers, 27 (1), S. 21–35, 2015, ISSN: 0953-5438. (Abstract | Links) @article{ley_at_2015,
title = {At Home with Users: A Comparative View of Living Labs},
author = {Benedikt Ley and Corinna Ogonowski and Mu Mu and Jan Hess and Nicholas J P Race and David Randall and Mark Rouncefield and Volker Wulf},
url = {http://iwc.oxfordjournals.org/content/early/2014/07/29/iwc.iwu025.abstract http://dx.doi.org/10.1093/iwc/iwu025},
doi = {10.1093/iwc/iwu025},
issn = {0953-5438},
year = {2015},
date = {2015-07-01},
journal = {Interacting with Computers},
volume = {27},
number = {1},
pages = {21--35},
abstract = {Living Labs provide a human-centric' research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Living Labs provide a human-centric' research approach for the design of new ICT artefacts. In Living Labs users participate over several design stages, providing insights into unexpected ICT use, co-creation and evaluation of new IT solutions. Although this approach is becoming more popular, there is little comparative and reflective work on its practical dynamics, problems and possibilities. In this study, we analyse two 4-year Living Lab projects in Lancaster, UK and Siegen, Germany within the domain of Social TV, and compare experiences. We focus on documenting the purposes, methods and user dynamics that affect the trajectory of such long-term research initiatives, focusing inter alia on the dynamics of researcher/user interaction and the developing issues of trust and managing expectations; emphasizing some often neglected ethical issues and the impact of users' individual characteristics and their role in the community dynamics of Living Labs. |
2014
|
Sketching a Narrative Map : Reflections on User-Researcher Relationships and Project Progression Ogonowski, Corinna; Ley, Benedikt CSCW '14 Workshop: Designing with Users for Domestic Environments: Methods, Challenges, Lessons Learned, S. 1–5, 2014. @inproceedings{ogonowski_sketching_2014,
title = {Sketching a Narrative Map : Reflections on User-Researcher Relationships and Project Progression},
author = {Corinna Ogonowski and Benedikt Ley},
year = {2014},
date = {2014-01-01},
booktitle = {CSCW '14 Workshop: Designing with Users for Domestic Environments: Methods, Challenges, Lessons Learned},
pages = {1--5},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
|
2013
|
Fighting against the wall: Social media use by political activists in a Palestinian village Wulf, Volker; Aal, Konstantin; Kteish, Ibrahim Abu; Atam, Meryem; Schubert, Kai; Rohde, Markus; Yerousis, George; Randall, David Proceedings of CHI '13, S. 1979–1988, ACM, 2013, ISBN: 978-1-4503-1899-0. (Abstract | Links) @inproceedings{wulf_fighting_2013,
title = {Fighting against the wall: Social media use by political activists in a Palestinian village},
author = {Volker Wulf and Konstantin Aal and Ibrahim Abu Kteish and Meryem Atam and Kai Schubert and Markus Rohde and George Yerousis and David Randall},
url = {http://dl.acm.org/citation.cfm?id=2470654.2466262},
doi = {10.1145/2470654.2466262},
isbn = {978-1-4503-1899-0},
year = {2013},
date = {2013-01-01},
booktitle = {Proceedings of CHI '13},
pages = {1979--1988},
publisher = {ACM},
abstract = {We analyze practices of political activists in a Palestinian village located in the West Bank, who organize weekly demonstrations against Israel's settlement policy and the separation wall. Over a period of 28 months, we conducted a field study consisting of eight days ‘on the ground' observation and interviewing, and extensive monitoring of Internet communication. We describe the activists' background and their efforts to organize these demonstrations under conditions of military occupation. Over time, we observe the role both digital and material factors play in the organization of protest.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
We analyze practices of political activists in a Palestinian village located in the West Bank, who organize weekly demonstrations against Israel's settlement policy and the separation wall. Over a period of 28 months, we conducted a field study consisting of eight days ‘on the ground' observation and interviewing, and extensive monitoring of Internet communication. We describe the activists' background and their efforts to organize these demonstrations under conditions of military occupation. Over time, we observe the role both digital and material factors play in the organization of protest. |
Sketching Design Dimensions for TV centered Cross Platform Environments Hess, Jan; Wan, Lin CHI '13 Workshop on Exploring and Enhancing the User Experience for Television, 2013, ISBN: 978-1-4503-0268-5. @inproceedings{hess_sketching_2013,
title = {Sketching Design Dimensions for TV centered Cross Platform Environments},
author = {Jan Hess and Lin Wan},
isbn = {978-1-4503-0268-5},
year = {2013},
date = {2013-01-01},
booktitle = {CHI '13 Workshop on Exploring and Enhancing the User Experience for Television},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
|
Combining Real and Virtual Volunteers through Social Media Reuter, Christian; Heger, Oliver; Pipek, Volkmar Comes, T; Fiedrich, F; Fortier, S; Geldermann, J; Müller, Tim (Hrsg.): Proceedings of the Information Systems for Crisis Response and Management (ISCRAM), S. 1–10, ISCRAM, Baden-Baden, Germany, 2013. (Abstract | Links) @inproceedings{reuter_combining_2013,
title = {Combining Real and Virtual Volunteers through Social Media},
author = {Christian Reuter and Oliver Heger and Volkmar Pipek},
editor = {T Comes and F Fiedrich and S Fortier and J Geldermann and Tim Müller},
url = {http://www.wineme.uni-siegen.de/paper/2013/2013_reuterhegerpipek_combiningrealvirtualvolunteerssocialmedia_iscram.pdf},
year = {2013},
date = {2013-01-01},
booktitle = {Proceedings of the Information Systems for Crisis Response and Management (ISCRAM)},
pages = {1--10},
publisher = {ISCRAM},
address = {Baden-Baden, Germany},
abstract = {Recent studies have called attention to the improvement of “collaborative resilience” by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Recent studies have called attention to the improvement of “collaborative resilience” by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype. |
IT-basierte Unterstützung virtueller und realer Selbsthilfegemeinschaften in Katastrophenlagen Heger, Oliver; Reuter, Christian Alt, Rainer; Franczyk, Bogdan (Hrsg.): Proceedings of the International Conference on Wirtschaftsinformatik (WI), S. 1861–1875, Leipzig, Germany, 2013. (Abstract | Links) @inproceedings{heger_it-basierte_2013,
title = {IT-basierte Unterstützung virtueller und realer Selbsthilfegemeinschaften in Katastrophenlagen},
author = {Oliver Heger and Christian Reuter},
editor = {Rainer Alt and Bogdan Franczyk},
url = {https://www.wineme.uni-siegen.de/paper/2013/hegerreuter2013_it-selbsthilfegemeinschaften_wi2013.pdf},
year = {2013},
date = {2013-01-01},
booktitle = {Proceedings of the International Conference on Wirtschaftsinformatik (WI)},
pages = {1861--1875},
address = {Leipzig, Germany},
abstract = {Social Media wird zunehmend von Betroffenen und Selbsthilfegemeinschaften in Katastrophenlagen genutzt. In diesem Beitrag werden Studien zu ‚virtuellen‘ und ‚realen‘ Selbsthilfeaktivitäten dargestellt. Untersucht wurden zum einen ‚virtuelle‘ Selbsthilfeaktivitäten in Twitter während der Tornadokatastrophe in den USA am 27./28.4.2011 mit besonderem Fokus auf die zeitlichen Verläufe und Nutzergruppen; zum anderen ‚reale‘ Selbsthilfe anhand Interviews mit Behörden und Organisationen mit Sicherheitsaufgaben (BOS). Hierauf aufbauend werden Gestaltungsaspekte und Anforderungen für Social Media zur Unterstützung von Krisenhelfern bzw. Selbst- und Nachbarschafts- hilfe und zur Kombination von virtuellen und realen Aktivitäten im Katastrophenmanagement diskutiert.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Social Media wird zunehmend von Betroffenen und Selbsthilfegemeinschaften in Katastrophenlagen genutzt. In diesem Beitrag werden Studien zu ‚virtuellen‘ und ‚realen‘ Selbsthilfeaktivitäten dargestellt. Untersucht wurden zum einen ‚virtuelle‘ Selbsthilfeaktivitäten in Twitter während der Tornadokatastrophe in den USA am 27./28.4.2011 mit besonderem Fokus auf die zeitlichen Verläufe und Nutzergruppen; zum anderen ‚reale‘ Selbsthilfe anhand Interviews mit Behörden und Organisationen mit Sicherheitsaufgaben (BOS). Hierauf aufbauend werden Gestaltungsaspekte und Anforderungen für Social Media zur Unterstützung von Krisenhelfern bzw. Selbst- und Nachbarschafts- hilfe und zur Kombination von virtuellen und realen Aktivitäten im Katastrophenmanagement diskutiert. |
Impacts of New Technologies on Media Usage and Social Behaviour in Domestic Environments Ley, Benedikt; Ogonowski, Corinna; Hess, Jan; Reichling, Tim; Wan, Lin; Wulf, Volker Behaviour & Information Technology, 33 (August), S. 37–41, 2013. (Links) @article{ley_impacts_2013,
title = {Impacts of New Technologies on Media Usage and Social Behaviour in Domestic Environments},
author = {Benedikt Ley and Corinna Ogonowski and Jan Hess and Tim Reichling and Lin Wan and Volker Wulf},
url = {http://dx.doi.org/10.1080/0144929X.2013.832383},
doi = {10.1080/0144929X.2013.832383},
year = {2013},
date = {2013-01-01},
journal = {Behaviour & Information Technology},
volume = {33},
number = {August},
pages = {37--41},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
|
'On the ground' in Sidi Bouzid: investigating social media use during the tunisian revolution Wulf, Volker; Misaki, Kaoru; Atam, Meryem; Randall, David; Rohde, Markus Proceedings of the 2013 conference on Computer supported cooperative work, S. 1409–1418, Association for Computing Machinery, New York, NY, USA, 2013, ISBN: 978-1-4503-1331-5. (Abstract | Links) @inproceedings{wulf_ground_2013-1,
title = {'On the ground' in Sidi Bouzid: investigating social media use during the tunisian revolution},
author = {Volker Wulf and Kaoru Misaki and Meryem Atam and David Randall and Markus Rohde},
url = {https://doi.org/10.1145/2441776.2441935},
doi = {10.1145/2441776.2441935},
isbn = {978-1-4503-1331-5},
year = {2013},
date = {2013-02-01},
urldate = {2021-04-16},
booktitle = {Proceedings of the 2013 conference on Computer supported cooperative work},
pages = {1409--1418},
publisher = {Association for Computing Machinery},
address = {New York, NY, USA},
series = {CSCW '13},
abstract = {We present a study conducted in Sidi Bouzid, the Tunisian town where the Arab Revolution, also known as Árab Spring', started, and where the role of Web 2.0 and social media applications in the people's uprising have been much discussed. We identify four relevant phenomena: (1) the publication of classified materials via WikiLeaks challenged the regime's legitimacy, (2) Web 2.0 connected local activists with Arab satellite TV, (3) social media linked the young activists with actors in other cities in Tunisia, (4) social media allowed organizing resistance inside Sidi Bouzid. Methodologically, we question a too deterministic view of the role of the new media and the representativeness of investigative techniques that uniquely use the new media in order to assess their impact. At the same time, rigorous investigations ón the ground' are extremely difficult. We present a modest and initial attempt to provide such an ón the ground' approach, cognizant of necessary limitations. We compare our findings with studies which analyze data downloaded out of social media applications and suggest that studies of the kind we describe offer additional insight and play an essential role in better understanding political uses of social media.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
We present a study conducted in Sidi Bouzid, the Tunisian town where the Arab Revolution, also known as Árab Spring', started, and where the role of Web 2.0 and social media applications in the people's uprising have been much discussed. We identify four relevant phenomena: (1) the publication of classified materials via WikiLeaks challenged the regime's legitimacy, (2) Web 2.0 connected local activists with Arab satellite TV, (3) social media linked the young activists with actors in other cities in Tunisia, (4) social media allowed organizing resistance inside Sidi Bouzid. Methodologically, we question a too deterministic view of the role of the new media and the representativeness of investigative techniques that uniquely use the new media in order to assess their impact. At the same time, rigorous investigations ón the ground' are extremely difficult. We present a modest and initial attempt to provide such an ón the ground' approach, cognizant of necessary limitations. We compare our findings with studies which analyze data downloaded out of social media applications and suggest that studies of the kind we describe offer additional insight and play an essential role in better understanding political uses of social media. |
Designing for the Living Room: Long-term User Involvement in a Living Lab Ogonowski, Corinna; Ley, Benedikt; Hess, Jan; Wan, Lin; Wulf, Volker Proceedings of CHI '13, S. 1539–1548, ACM, New York, USA, 2013, ISBN: 978-1-4503-1899-0. (Links) @inproceedings{ogonowski_designing_2013,
title = {Designing for the Living Room: Long-term User Involvement in a Living Lab},
author = {Corinna Ogonowski and Benedikt Ley and Jan Hess and Lin Wan and Volker Wulf},
url = {http://doi.acm.org/10.1145/2470654.2466205},
doi = {10.1145/2470654.2466205},
isbn = {978-1-4503-1899-0},
year = {2013},
date = {2013-04-01},
booktitle = {Proceedings of CHI '13},
pages = {1539--1548},
publisher = {ACM},
address = {New York, USA},
series = {CHI '13},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
|
2012
|
Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations Reuter, Christian; Marx, Alexandra; Pipek, Volkmar International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 4 (1), S. 1–16, 2012, ISSN: 1937-9390. (Abstract | Links) @article{reuter_crisis_2012,
title = {Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations},
author = {Christian Reuter and Alexandra Marx and Volkmar Pipek},
url = {https://www.wineme.uni-siegen.de/paper/2012/reutermarxpipek2012_crisismanagement20-systematizationofsocialsoftwareuse_ijiscram.pdf http://www.igi-global.com/article/crisis-management-towards-systematization-social/66344 http://www.wineme.uni-siegen.de/pap},
doi = {10.4018/jiscrm.2012010101},
issn = {1937-9390},
year = {2012},
date = {2012-01-01},
journal = {International Journal of Information Systems for Crisis Response and Management (IJISCRAM)},
volume = {4},
number = {1},
pages = {1--16},
abstract = {The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term ‘social software' we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term ‘social software' we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations. |
Understanding and supporting cross-platform usage in the living room Hess, Jan; Ley, Benedikt; Ogonowski, Corinna; Wan, Lin; Wulf, Volker Entertainment Computing, 3 (2), S. 37–47, 2012. (Links) @article{hess_understanding_2012,
title = {Understanding and supporting cross-platform usage in the living room},
author = {Jan Hess and Benedikt Ley and Corinna Ogonowski and Lin Wan and Volker Wulf},
url = {http://dx.doi.org/10.1016/j.entcom.2012.04.001},
doi = {10.1016/j.entcom.2012.04.001},
year = {2012},
date = {2012-01-01},
journal = {Entertainment Computing},
volume = {3},
number = {2},
pages = {37--47},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
|
New Technology@Home: Impacts on Usage Behavior and Social Structures Hess, Jan; Ley, Benedikt; Ogonowski, Corinna; Reichling, Tim; Wan, Lin; Wulf, Volker Proceedings of the 10th European Conference on Interactive TV and Video, S. 185–194, ACM, New York, NY, USA, 2012, ISBN: 978-1-4503-1107-6. (Links) @inproceedings{hess_new_2012,
title = {New Technology@Home: Impacts on Usage Behavior and Social Structures},
author = {Jan Hess and Benedikt Ley and Corinna Ogonowski and Tim Reichling and Lin Wan and Volker Wulf},
url = {http://doi.acm.org/10.1145/2325616.2325653},
doi = {10.1145/2325616.2325653},
isbn = {978-1-4503-1107-6},
year = {2012},
date = {2012-01-01},
booktitle = {Proceedings of the 10th European Conference on Interactive TV and Video},
pages = {185--194},
publisher = {ACM},
address = {New York, NY, USA},
series = {EuroiTV '12},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
|
Flexible Mediennutzung durch die Integration von Geräten und Diensten Hess, Jan; Ley, Benedikt; Ogonowski, Corinna; Wan, Lin; Wulf, Volker Reiterer, Harald; Deussen, Oliver (Hrsg.): Mensch & Computer: Tagungsband, S. 253–262, Oldenbourg Verlag, 2012. (Abstract | Links) @inproceedings{hess_flexible_2012,
title = {Flexible Mediennutzung durch die Integration von Geräten und Diensten},
author = {Jan Hess and Benedikt Ley and Corinna Ogonowski and Lin Wan and Volker Wulf},
editor = {Harald Reiterer and Oliver Deussen},
url = {http://dl.mensch-und-computer.de/handle/123456789/2883},
year = {2012},
date = {2012-01-01},
booktitle = {Mensch & Computer: Tagungsband},
pages = {253--262},
publisher = {Oldenbourg Verlag},
abstract = {Digitale Medienübertragung und rückkanalfähige Informationstechnik eröffnen neue Möglichkeiten für Gestaltung und Design. TV-Geräte der neueren Generation ermöglichen bereits die flexible Einbindung von Anwendungen, die Inhalte und Zusatzdienste On-Demand integrieren. Was jedoch die plattform- übergreifende Nutzung und den Austausch von TV- und Video-Inhalten mit angelagerten Zusatzdiens- ten betrifft, besteht eine Ausgestaltungslücke. In dieser Arbeit stellen wir ein Framework vor, das mit spezifisch angepassten Schnittstellen für TV, Smartphone und Web eine solche geräteübergreifende Mediennutzung unterstützt. Eine erste Nutzerstudie hat gezeigt, dass eine flexible Auswahl von Medien und Diensten auf unterschiedlichen Geräten Mehrwerte bieten, wie z.B. situativer Dienste- und Darstellungswechsel. Jedoch wurde auch deutlich, dass die Konzeption integrierter Anwendungen, neue Anforderungen an geräteübergreifende Steuerung und konsistentes Design stellt.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Digitale Medienübertragung und rückkanalfähige Informationstechnik eröffnen neue Möglichkeiten für Gestaltung und Design. TV-Geräte der neueren Generation ermöglichen bereits die flexible Einbindung von Anwendungen, die Inhalte und Zusatzdienste On-Demand integrieren. Was jedoch die plattform- übergreifende Nutzung und den Austausch von TV- und Video-Inhalten mit angelagerten Zusatzdiens- ten betrifft, besteht eine Ausgestaltungslücke. In dieser Arbeit stellen wir ein Framework vor, das mit spezifisch angepassten Schnittstellen für TV, Smartphone und Web eine solche geräteübergreifende Mediennutzung unterstützt. Eine erste Nutzerstudie hat gezeigt, dass eine flexible Auswahl von Medien und Diensten auf unterschiedlichen Geräten Mehrwerte bieten, wie z.B. situativer Dienste- und Darstellungswechsel. Jedoch wurde auch deutlich, dass die Konzeption integrierter Anwendungen, neue Anforderungen an geräteübergreifende Steuerung und konsistentes Design stellt. |
In-situ everywhere: a qualitative feedback infrastructure for cross platform home-IT Hess, Jan; Wan, Lin; Ley, Benedikt; Wulf, Volker Proceedings of EuroITV '12, S. 75–78, ACM, New York, NY, USA, 2012, ISBN: 978-1-4503-1107-6. (Links) @inproceedings{hess_-situ_2012,
title = {In-situ everywhere: a qualitative feedback infrastructure for cross platform home-IT},
author = {Jan Hess and Lin Wan and Benedikt Ley and Volker Wulf},
url = {http://dl.acm.org/citation.cfm?id=2325633 http://doi.acm.org/10.1145/2325616.2325633},
doi = {10.1145/2325616.2325633},
isbn = {978-1-4503-1107-6},
year = {2012},
date = {2012-01-01},
booktitle = {Proceedings of EuroITV '12},
pages = {75--78},
publisher = {ACM},
address = {New York, NY, USA},
series = {EuroiTV '12},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
|
2011
|
Jumping Between Devices and Services: Towards an Integrated Concept for Social TV Hess, Jan; Ley, Benedikt; Ogonowski, Corinna; Wan, Lin; Wulf, Volker Proceddings of the 9th International Interactive Conference on Interactive Television, S. 11–20, ACM, New York, NY, USA, 2011, ISBN: 978-1-4503-0602-7. (Links) @inproceedings{hess_jumping_2011,
title = {Jumping Between Devices and Services: Towards an Integrated Concept for Social TV},
author = {Jan Hess and Benedikt Ley and Corinna Ogonowski and Lin Wan and Volker Wulf},
url = {http://doi.acm.org/10.1145/2000119.2000122},
doi = {10.1145/2000119.2000122},
isbn = {978-1-4503-0602-7},
year = {2011},
date = {2011-01-01},
booktitle = {Proceddings of the 9th International Interactive Conference on Interactive Television},
pages = {11--20},
publisher = {ACM},
address = {New York, NY, USA},
series = {EuroITV '11},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
|
Cross-Media@Home: Plattformübergreifende Nutzung neuer Medien Hess, Jan; Ley, Benedikt; Ogonowski, Corinna; Wan, Lin; Wulf, Volker Eibl, Maximilian (Hrsg.): Mensch & Computer: Tagungsband, S. 11–20, Oldenbourg Verlag, 2011. (Links) @inproceedings{hess_cross-mediahome_2011,
title = {Cross-Media@Home: Plattformübergreifende Nutzung neuer Medien},
author = {Jan Hess and Benedikt Ley and Corinna Ogonowski and Lin Wan and Volker Wulf},
editor = {Maximilian Eibl},
url = {http://dl.mensch-und-computer.de/handle/123456789/1512},
year = {2011},
date = {2011-01-01},
booktitle = {Mensch & Computer: Tagungsband},
pages = {11--20},
publisher = {Oldenbourg Verlag},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
|
2010
|
Steps toward a living lab for socialmedia concept evaluation and continuous user-involvement Hess, Jan; Ogonowski, Corinna Proceedings of EuroITV '10, S. 171–174, ACM, New York, USA, 2010, ISBN: 978-1-60558-831-5. (Abstract | Links) @inproceedings{hess_steps_2010,
title = {Steps toward a living lab for socialmedia concept evaluation and continuous user-involvement},
author = {Jan Hess and Corinna Ogonowski},
url = {http://portal.acm.org/citation.cfm?doid=1809777.1809812},
doi = {10.1145/1809777.1809812},
isbn = {978-1-60558-831-5},
year = {2010},
date = {2010-01-01},
booktitle = {Proceedings of EuroITV '10},
pages = {171--174},
publisher = {ACM},
address = {New York, USA},
abstract = {Involving users in the design and evaluation process of new technical artefacts is a fundamental approach in building usable and acceptable applications and services. To conduct such studies in realistic settings, the Living Lab methodology has been established over last few years. In our research work we estab- lished such a lab in a local area with the intention of building a foundation on which to evaluate ideas and prototypes around the Social Media topic. In this paper we describe our approach and point out issues that occurred within the build-up process. Crucial aspects include the selection process, the organisation and especially the question of how clusters of households can be built.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Involving users in the design and evaluation process of new technical artefacts is a fundamental approach in building usable and acceptable applications and services. To conduct such studies in realistic settings, the Living Lab methodology has been established over last few years. In our research work we estab- lished such a lab in a local area with the intention of building a foundation on which to evaluate ideas and prototypes around the Social Media topic. In this paper we describe our approach and point out issues that occurred within the build-up process. Crucial aspects include the selection process, the organisation and especially the question of how clusters of households can be built. |
SocialMedia: Unterstützung von Kommunikation und Austausch in Home-IT Umgebungen Hess, Jan; Ley, Benedikt; Ogonowski, Corinna; Wan, Lin WAM Workshop audiovisuelle Medien, S. 1–12, Chemnitz, 2010. @inproceedings{hess_socialmedia_2010-1,
title = {SocialMedia: Unterstützung von Kommunikation und Austausch in Home-IT Umgebungen},
author = {Jan Hess and Benedikt Ley and Corinna Ogonowski and Lin Wan},
year = {2010},
date = {2010-01-01},
booktitle = {WAM Workshop audiovisuelle Medien},
pages = {1--12},
address = {Chemnitz},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
|
SocialMedia Experience and Design Lab: Using Advantages from Different LivingLab-Approaches Hess, Jan; Ogonowski, Corinna Adjunct Proceedings of EuroITV, S. 1–2, 2010. (Abstract | Links) @article{hess_socialmedia_2010-2,
title = {SocialMedia Experience and Design Lab: Using Advantages from Different LivingLab-Approaches},
author = {Jan Hess and Corinna Ogonowski},
url = {http://usit.ieis.tue.nl/final papers/W2_1_Hess.pdf},
year = {2010},
date = {2010-01-01},
journal = {Adjunct Proceedings of EuroITV},
pages = {1--2},
abstract = {Within this paper we describe our approach called SocialMedia Experience and Design Lab (SMEDL). Within SMEDL we operationalize different levels of user involvement in real-world settings (at home and on the web) as well as in an artificial lab environment. Because the different approaches have their strengths and weaknesses, we highlight the meaning of a method- mix around a Living Lab as our core concept. We also describe methodological issues that have to be considered in further work.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Within this paper we describe our approach called SocialMedia Experience and Design Lab (SMEDL). Within SMEDL we operationalize different levels of user involvement in real-world settings (at home and on the web) as well as in an artificial lab environment. Because the different approaches have their strengths and weaknesses, we highlight the meaning of a method- mix around a Living Lab as our core concept. We also describe methodological issues that have to be considered in further work. |
